Systems Engineer Resume Seattle, WA - Hire IT People

SUMMARY

Decisive, results - proven Service Engineer. Possess a rare combination of Program Management and technical acumen, with proven success of maintaining and improving Enterprise Server Infrastructures. Expert in collaboration having transformed many blocking points into results by thinking outside the box and collaborating with other teams and divisions to get results by utilizing resources that are already available. My career has spanned over 17-years providing me a broad range of experience.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Seattle, WA

Systems Engineer

Responsibilities:

Troubleshoot service impairments and maintain accurate documentation of related trouble tickets.
Responsible for supporting hosted and in-network ALI products and services.
Design, install, configure and support high availability ALI applications (five 9’s) for E9-1-1 and NextGen E9-1-1 call routing and delivery systems.
Configure and maintain Automatic Location Information application systems on Windows and Linux platforms.
Develop scripts to automate tasks and generation of reports in SQLServer.
Implement and maintain systems that provide master street address guide (MSAG) address lookup.
Document system configurations, design, and operational procedures.
Work with Project Managers, Tier1/Tier2 engineers, IP Network Architects, Database Architects, Windows, and Linux Systems Architects.

Confidential - Redmond, WA

Systems Engineer

Responsibilities:

Wrote ARM templates for deployment of Azure resources.
Creating and maintaining Jenkins jobs for deployment of Azure Stack builds.
Checking in and out build scripts from the teams GIT repository when making modifications to them.
Managed and maintained Windows server instances.
Documented configuration processes for the Azure Stack test environments.

Confidential - Redmond, WA

Service Reliability Engineer

Responsibilities:

Troubleshot issues with our team’s web services and sites, hardware, software, and networking infrastructure and acted as escalation point for customer issues.
Investigated quality of service issues with our company’s web presence to maintain 99.9% availability.
Documented current and future configuration processes and policies for Merchandizing properties and the data collection service.
Created and maintained PowerShell scripts to perform a myriad of repetitive manual tasks to improve efficiency.
Used PowerShell to create custom Performance Monitor counters to track IIS status codes and performance.
Creating and configuring SaaS, IaaS, and PaaS in Microsoft Azure.
Deployed updates to servers to maintain companywide security compliance.
Collected and reviewed system data for capacity and planning purposes for upgrading and service migration.
Planed, tested, maintained, and supported smooth backup and recovery, business continuity and disaster recovery solutions.
Managed and maintained SQL server instances and Windows Clusters.