SUMMARY

• Accomplished IT Professional with a talent for recognizing the technological drivers of business success and embracing the emerging needs of customers and stakeholders with vigor and dedication.
• Expertise in OSS/BSS Systems Architecture, IT Governance and IT Infrastructures along with the Networks and OSS/BSS Systems of a large telecommunications provider and the full lifecycle development method of a CMMI Level 5 capable IT service provider.
• Analytical thinker with an innovative perspective in successfully devising and implementing costs - effective solutions to vexing concerns. Experienced in facilitating the development of comprehensive solutions through the integration of complex application, data, middleware and system software components to support prioritized Business and IT requirements.
• Adept Confidential learning new emerging technologies and translating a company’s business requirements into the technical functions needed.
• Superior Communication skills with a talent for interacting with all levels of staff. Avid team player with strong leadership experience. Areas of expertise include:

TECHNICAL SKILLS

Process Modeler: Casewise

Process Frameworks: ITIL, COBIT

Process Development Frameworks: eTOM

Architecture Frameworks: J2EE

Applications: Office, Visio, Notes

Modeling: IBM Rational Software Architect

Languages: XML, UML

Full Life Cycle Development Methodologies: IBM GS Method, IBM Rational Unified Process, Confidential &T IT UP

Requirements Management: IBM Requisite Pro

Defect Management: HP Quality Center, IBM ClearQuest, JIRA

Test Management: HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential

End-To-End Architect - IT Architecture

Responsibilities:

• Led the HLD for Chronic Sales, Chronic Repair, and Chronic Dispatch Caller Alerts initiative designed to display alerts in CoA, RTCT, iCAD, vMobile in ‘stages’ (e.g. Stage 1, Stage 2, Stage3, Stage 4) based on configurable number of calls or tickets (e.g. 3 calls or 3 tickets) for a customer within a configurable time duration (e.g. 7 days) immediately identifying these customers to the front line representatives with a visible “Chronic Caller” icon so that these customers can be handled with empathy.
• Led the HLD for FiOS Internet 50 and 75 Mbps Drop Ship Process Enhancements initiative designed to Improve customer’s personal WiFi network performance by providing 802.11N WiFi standard compliant BHR (Broadband Home Router) for New FiOS Internet customers ordering 50 & 75 Mbps service and giving the existing customers the option to upgrade router to 802..11N WiFi standard compliant router in all sales channels with installment billing up to 3 months and fix the process and system problems when a customer returns the Confidential owned primary router after purchasing the additional router or when the data service is disconnected.
• Led the initiative to upgrade the existing depreciated Single Sign On (SSO) platform, Sun Access Manager 7.1, used by all external customer facing protected applications for authentication to the company wide supported Oracle Open SSO platform and Oracle Adaptive Access Manager (OAAM) to extend the security capabilities of the Open SSO platform. Identified all SSO protected external customer facing applications, all third party service integrations/federations and all ID/Password self help applications that needed to be regression tested after the platform upgrade.

Confidential

Solution Advisor/Business Analyst

Responsibilities:

• Elicited and Documented the End-to-End Systems flows for Order, Pre-Order, Repair, Provisioning, Customer Support, Product Management, and Metric domain Business Scenarios for Wholesale Local, Access, and Customer Care Services associated with the Confidential ’s Wireline Business sold to Frontier Communications
• Elicited and Documented the hardware specifications and deployment configurations of systems that collaborate to realize the Business Scenarios
• Helped CHS understand the application, infrastructure, and integration architecture of McKesson Healthcare suite of applications by documenting the Context, Component and Operational models of the applications. This included eliciting and documenting the security features supported by the applications
• Led the virtualization and High Availability configuration analysis for McKesson suite of applications
• Documented the solution architecture of vendor provided solutions in the format required by CHS Architecture Group and identified the architectural risks
• Led the design of the SSO (Single Sign On) integration solution for the Ariba OnDemand Contract Management solution which required integrating the Active Directory based authentication used by CHS to authenticate users to the CHS corporate network with authenticating mechanism used by the Ariba OnDemand Software As a Service (SaaS) application to enable SSO login to the application. This entailed installing a digital certificate in the CHS web server and configuring it following Ariba’s SSO integration protocol.
• Led the design of the hosted QHX Catalyst application integration with the legacy PO(Purchase Order) and Requisition input system
• Led the solution design to enable automatic faxing of Physician Summary Report to the Primary Care Physicians and/or Consulting Physicians after a patient is dispositioned from ProMed system using Snapsflow and RightFax products