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System Service Engineer Resume Profile

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CA

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OBJECTIVE

To obtain a network administrator position utilizing my network designing and supporting skills, and IT experiences.

PROFESSIONAL EXPERIENCE

Wintel Server Administrator

Confidential

  • Providing server support for Washington Mutual and MetLife Investors account.
  • Provide onsite administration of domain controllers, DNS, DHCP, Exchange, SQL, IIS, FTP, VMWare, file and supporting servers.
  • Configure and manage Active Directory, user rights and requests, file and share permission control, as well as access for remote users.
  • Administer and maintain server clusters Hyper-V cluster for high-availability services.
  • Manage HP blade servers and c7000 enclosure.
  • Maintain and support EMC Clarrion, Celerra SAN array HP EVA SAN.
  • Administer McAfee EPO policy and implementation.
  • Setup and manage daily backup and restore via Veritas Evault backup.
  • Provide technical support resolve various trouble tickets via Remedy AR system for the Data Center and surrounding areas.
  • Perform routine upgrade, patches, firmware updates on Windows servers and software.
  • Monitoring HP SIMS Sitescope for server and network alerts.
  • Perform install, configuration, change, move and other business projects.
  • Provide hardware, OS and environmental support for the Data Center infrastructure.
  • Provide technical input and support on enterprise disaster recovery plan.
  • Document and maintain policies and procedures on operational standard.
  • Support on-call rotation for 7x24 coverage to meet SLA.

Confidential

System Service Engineer

  • Responsible for the implementation, configuration, maintenance, and administration of a local area network and the functionality of all computer equipments.
  • Confidential Network Administrator
  • Target POS machine upgrade project.
  • Garrett facility desktop laptop support.
  • Washington Mutual network layer 7 testing.
  • PacifiCare W2K software hardware upgrade project.
  • Washington Mutual Small Business Online Banking server installation and configuration.
  • Washington Mutual Network change control management and coordination.
  • Working under IBM Global Service providing system and network support for enterprise clients on various projects.
  • Installed, configured, and designed Windows 2000 domains, in a networking environment utilizing T1 connections across the US and Canada offices.
  • Implemented Active Directory services administrated user accounts designed hierarchical information structures using organizational units, domains, and sites.
  • Integrated Routing and Remote Access configurations, and terminal service.
  • Setup the company network, allocated IP address schemes, and troubleshoot connectivity issues.
  • Monitored network traffic and installed firewall for company security.
  • Resolved technical problems for customer PO tracking database and E-commerce transaction software.

TECHNICAL SKILLS

Hardware IBM xSeries servers, HP/Compaq ProLiant servers, Dell PowerEdge servers, Cisco 2500 series routers, Cisco Catalyst 1900 series switches, hubs, UPS.

  • Operating Systems Cisco IOS, Red Hat Linux, Debian Linux, VMWare ESXi 5.1, Windows 2008, NT4.0, 9x, XP, and ME, and DOS.
  • Applications Exchange 2010, SQL 2008, ISA, McAfee EPO, Veritas Backup, Remote Desktop Connection, Clarify Front Office, Remedy AR System.
  • Security VLANs, Cisco Access Lists, IPsec, Active Directory, NAT, Registry, NTFS/Share-Level permissions, and anti-virus.
  • Programming HTML, C , Fortran, Java Script

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