SUMMARY

• Highly analytical and process - oriented Information Technology Professional with 18 years of cross-platform experience providing hardware, software, network administration, infrastructure and systems support in test, development and production environments using multiple tools and technologies..

TECHNICAL SKILLS

Tools: Microsoft SQL Server, Splunk, Microsoft Server family, Lync Server, Exchange, Active Directory, SQL Server, IIS, VMWare,IDApps, Citrix, SharePoint, Office 365, AWS, Microsoft Azure, Edge, Skype for Business, Confluence, Lotus Notes 9, Confidential Maximo, Confidential WebsphereMQ 8.0, Citrix Metaframe, PC Anywhere, Remedy 7(BMC), Oneview, BMC Patrol, MAM, Aventail, Microsoft Office Suite, Vantive, Managenow, HMC, WWTS, Robot, Systematic Attack, WebEx Teams, ServiceNow(Dev, QA and Prod.), Impact, Metrics and KPI's, MS Outlook, SCCD 7.5, Oracle AD, Cisco Tidal Enterprise Scheduler, ETL Tools

Automation and Monitoring: Automation Pipeline, IPcenter(IPautomata),Jira, Odyssey(Runbook), Oracle, Sybase, Box, Cobra, CloudFormation, Jenkins, Chef, Puppet, Ansible, AWS, Web Sphere, Cloudwatch, Nagios, New Relic, Pingdom, PagerDuty API integration and MIMIX/iTERA HA/Data Mirror

Networking: TCP/IP, HTTP, Java, SNA, Ethernet, VTAM, Telnet, Cisco VPN Client 2, RSA Secure Id Token 2, SMTP, Firewall, FTP, DNS, Remote Desktop, Token Ring and Hubs.

Platforms/Operating Systems: Linux OS/Platform, Confidential (AS400/iSeries and Mainframe), Confidential Advanced Job Scheduler (IJS), APAC, Native Job Scheduler (WRKJOBSCDE), BRMS, DB2 Database, IMS(Dashboards), MQ Series, OS/390, MVS, Solaris, VM, Vision, OMB, Tableau, Red Hat Enterprise Linux 6, Unix, Windows NT/2000/XP/7, SAP(FI and MM)ECC6.0 and Oracle R12 HR

PROFESSIONAL EXPERIENCE

Confidential

Application Support Analyst

Responsibilities:

• Monitoring, Supporting, Testing and Deploying applications within Test, Dev, UAT and Production environments within a Linux OS/Platform performed in a Agile Data Center .
• Creating, renewing expiring certificates per ad hoc/customer request.
• Creating RFC’s, INC’s,.Running Scripts and Queries for end users.
• Performing Refreshes, Restores and Data Masking Tasks.
• Participating in Team Sprints and Scheduled Releases.
• Provisioned servers(Cloud/Network) per customer request.

Confidential

Infrastructure Automation Engineer/DevOps Engineer

Responsibilities:

• Participated/Worked with internal/external groups daily in the Development,Testing and Evaluation of new technologies using IPSoft to ensure compatibility and functionality.
• Defined the standards and process for Infrastructure as Code with architects.
• Worked closely with internal customers to understand needs(API integration), technology landscape, and changing requirements integrating CI/CD.
• Worked Use Cases(IPcenter/ServiceNow) and Bug Fixes(Jira) from testing to phase(P4) production.
• Used JavaScript per customer request to modify/configure HTML web pages.

Confidential

IT Cloud Engineer

Responsibilities:

• Validated the architecture and use cases of 2ndWatch.Actively monitored Microsoft(Azure) and Amazon(AWS) in the customer support cycle. Planned, Integrated, Monitored and Deployed within an agile environment in order to deliver CI/CD to our Cloud customers.
• Performed regular security reviews, documented systems, processes, and procedures.
• Provided remote(AWS services i.e. EC2,S3), onsite support( Data Center) and resolution for complex technical issues.
• Installed, configured(started/stopped instances), administered, and monitored systems for Cloud Computing(IaaS, PaaS and SaaS) using Automation Tools (i.e. CloudFormation, CloudWatch and Ansible).

Confidential

DevOps Support Specialist

Responsibilities:

• Supported Confidential ’s IT internal/external customer accounts(Development, Test and Production Systems) within their Global Data Centerusing ITSM policies and procedures to provide IT services for their customer accounts focusing on continual improvement. ITSM and the GDF Module were bothused to achieve these goals.
• Installed, configured, administered, and monitored firewalls/systems using various tools/alerts(Remedy, Managenow and BMC Patrol) for possible risks, security breaches and systematic attacks.
• Participated in the development of a 31 item action plan which included the migration from manual tasks to automation on a new system within 2 months using tools like Chef and Puppet.
• Continual Improvement feedback and updates to technical analysts concerning database policy/procedure.
• Actively supported, investigated, resolved and closed issues within an GXP environment. FDA regulated IT customers supported with a varied customer base(Clinical, Manufacturing and Laboratory). Title 21 CFR Part 11.
• Various tools/products used daily to respond to customer incidents, problems and changes. Tools used to recreate, respond, resolve and close customer’s issues.
• Recommended/used Best Practices, Email and Security Protocols for system enhancements that will improve the performance and reliability of the system during times of emergencies, outages, storage issues and project planned work.
• Troubleshoots customer issues(level2/level3 Support) and worked with internal/external groups to resolve and/or escalate while maintaining defined SLA’s/SLO’s.
• Extensive involvement in the problem/incident/change management process on a daily basis as it pertains toSOA’s, VMware Servers, Window Servers, MSSQL Servers, upgrades, system backups, system restores, maintenance, configuration, IPL's and the overall security and performance of the system.
• Configured, modified and provided customers withActive Directory/(IAM) adhoc requests/permission for new and existing users. Granted group policy with approved authorization.
• Provided clients temporary and/or work around solutions during escalated/severity 1 issues. Point of contact for conference or bridge calls for tier support, account teams and executives.