SUMMARY:

• Experienced Network Engineer skilled at developing, designing, planning, and implementing complex networks with a focus on efficiency and performance optimization.
• Detail - oriented and proactive with strong troubleshooting communication and analytical abilities.

TECHNICAL SKILLS:

• Enterprise System Planning
• Disaster Recovery Planning
• Team Development & Mentoring
• Resource Risk Mitigation
• Budget forecasting
• System Security Planning
• Major Network Implementation
• Migrations & Integrations
• Project Management
• Executive Communications
• Creative Development
• Cisco Nexus Switches
• Cisco UCS
• Cisco WCS/WLC
• Cisco Prime Infrastructure
• Cisco RIP/EIGRP/OSPF
• Cisco BGP
• NetScout nGeniusONE
• Packet Sentry
• LAN Protocols
• VOIP Protocols
• F5 LTM
• Cisco IP Unity
• Cisco iWAN
• Juniper SRX
• Palo Alto
• Cisco ASA
• MS Windows Server
• MS Windows Desktop
• HP Proliant Servers
• Dell PowerEdge Servers

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Senior Network Engineer

Responsibilities:

• Reported Directly to Vice President of Technology CISO, CIO, CTO
• Manage the development, installation, vendor selection, maintenance and repair of IT related equipment and software.
• Lead multiple infrastructure projects and key enterprise upgrades while overseeing technical staff to ensure that client specifications were met
• Setup custom routed networks over private MPLS and AVPN mpls networks.
• Responsible for implementing BGP and converting from RIP to OSPF routing solutions. Also created custom failover solutions using route redistribution and VPN reverse route injection.
• Daily use of analytics and data tools such as NetScout nGeniusONE, Extrahop, Solarwinds, and LiveAction.
• Tier 5 - last level of escalation support for complex support issues, On-Call.
• Project management, client hospital integration and merging networks.
• Assist Jr, Mid, and other Sr. Network Engineers in Design/Implementation solutions.
• Responsible for migration of traditional security appliances to Palo Alto appliances in a multi data center environment.
• Utilize central management systems for hundreds of firewalls including CMS for ASAs and ASAvs and Panorama for Palo altos.
• Actively engaging and guiding the client to enable and enhance next generation features on Palo network equipment such as App ID enhancement, User ID Adoption, threat mitigation enhancements, URL filtering and custom application signature configuration.
• F5 LTM administration of VIPs, pools, nodes, custom monitors, iRules, Certs, firmware upgrades, hotfix patching, RMAs and disaster recovery exercises.
• F5 BigIP 3400, 3600, 6400, and VPR-C2400
• Cisco platforms - IPS, ASA single/context, ISR, WAAS, Switch, and Routers.
• Firewall and Security administration and configuration for Cisco ASA, Checkpoint, Palo Alto and some Juniper SRX and Netscreen.
• Travel to hospital’s across the US for on-site analysis and assessment.
• Implement scalability and failover amongst all devices within the topology.
• Assist the support center in any escalation request in the network.
• Perform lab testing with network devices/protocols before releasing into production, certifying updated configurations or IOS’s for stability purposes.
• Deep knowledge of OSI model, work well with all protocols. WAN/LAN.
• Wireshark knowledge of packet inspection.
• Nexus 7K, 5K, 2K knowledge and deployment along with Nexus 1000v.
• Working knowledge of UCS with Fabric Interconnect.
• Actively participate in classes for new products and services, as well as refresher s, as scheduled
• Utilized Remedy, Jira, and Service Now systems for ticket creation, tracking, reporting, and CMR tracking
• Configurable knowledge of firewalls ASA’s, Fortigate, Juniper, and Palo Alto
• Working Knowledge of Vcenter, NetIQ, VSphere and VMware
• Configured Nexus 5k and 7k switches

Confidential,Atlanta, GA

Operations Network Engineer III May

Responsibilities:

• Improved network hardware, software and information security processes and supports critical business strategies.
• Provide Tier 3 support and solutions for MPLS and VPN solutions to hosted managed services including BGP, OSPF, RIP bidirectional route redistribution.
• Successful migration from cisco BTS to Broadsoft, Sonus and cisco UC platform.
• Responsible for troubleshooting SIP-SS7 media gateways and voice issues utilizing packet captures and call traces with Wireshark, Empirix, and Agilent.
• Final escalation level for core and distribution troubleshooting in support of command center
• Resolve network outages escalations in a timely fashion. Work issues through resolution and provide analysis via a post-mortem system of tracking.
• Developed MOPs and templates for defect workarounds, T1-DS3 testing and troubleshooting, PPP multilink, and other various troubleshooting and implementations.
• Perform real-time core network and distribution monitoring through an array of event and system logs and multiple NMS systems
• Developed runbook and flow-charts for lower tiers and effectively streamlining troubleshooting and reducing MTTR.
• Create and maintain technical relationships with vendors providing network components to Confidential . This includes staying abreast of new hardware platforms or new features on existing hardware platforms that could benefit existing or future clients. Also manage said relationships as it pertains to outage cause/effect and identification of known bugs and defects
• Perform code upgrades and patch deployments via the monitoring of network performance and customer trouble reports during pre and post deployment schedules
• Work with the network architects to execute Proof of Concept (POC) tests in the laboratory to validate network design concepts and/or custom software solutions. This includes the creation of a test plan and results document.
• Conducted remote on-site troubleshooting processes with respective venders and CLECs
• Participated in network circuit migration projects and upgrades
• Assisted in ensuring operability of VOIP/SIP controlled digital PBXs and analog phone systems
• Conducted SS7 based MGCP, VPM SIG inter-networking and channelling
• Ensured proper routing and connectivity of VPN processes on Cisco 7401 ASR concentrators
• Troubleshot call routing and switching on Cisco based network
• Implemented IP routing, routing tables, and name resolution
• Utilized Console Management switching (CMS) for remote network access
• Working Knowledge of RIP,BGP,MPLS and OSPF processes

Confidential, Anniston, Al

Network operations Center Specialist

Responsibilities:

• Provide Level 1 and 2 support for voice and data services including Email, DNS, TCP/IP, DSL, IDSL, T1/Ds3 testing, Frame Relay, ATM, MPLS, MLPPP, Point-to-Point, CSU/DSU, MUX/DACs, NAT, DHCP, Ethernet, Cisco Routers & IOS, Lucent and Nortel WAN Switches, Firewalls, Equipment & Network Management Systems.
• Work with LECs, IXCs, CLECs, customers, vendors, and other departments within Confidential to ensure resolution of customer problems in a 7 x 24 x 365 NOC environment.
• Analyze circuit design layout records, network maps, and equipment configuration files.
• Routinely perform router and network configuration changes as well as IOS upgrades..
• Escalation point for repeated and/or complex circuit, voice, and data issues that are impeding (or could potentially impede) delivery of service to the end-user.
• First point of contact for Metro Ethernet and Gigabit circuits for Enterprise customers.
• Perform daily changes and configurations to edge interfaces on Cisco 7609, 7513, and GSR edge routers.
• Implement security policies in Nortel 5500 managed firewall on a per customer basis.
• Coordinate with LEC and vendor technicians to resolve remote and on-site network troubles.
• Administer customer emails accounts and DNS records hosted by Confidential servers.
• Work with customer and vendors configuring and verifying hardware settings for CSU/DSU(Adtran 612 and 850) Netvanta(3200, 4305 and 3305) DSL modems(zyxel 660 and 623)
• Perform use of Confidential Database resources including the Facility Database, Service Order processing System, Tracking, AS/400, Metasolve production. Shasta EMS.
• Prepare and record detailed case notes in Remedy Action Request Software for case history or higher tiers or management escalations.
• Coordinate troubleshooting and repair DSL using Nortel Shasta 5500, Radius test software and Bellsouth/AT&T Erepair.