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Client Engagement Manager Resume

Campbell, CA

SUMMARY

  • Senior Program Manager with over ten years’ experience in the high - tech industry within Worldwide Channel Enablement, Professional Services Customer Advocacy, Worldwide Sales, Commercial Marketing and Enterprise Marketing. An ideal senior staff member within the high-tech arena.

TECHNICAL SKILLS

  • NetSuite
  • AMS
  • Fieldglass
  • SharePoint
  • Field Portal
  • Microsoft Office

PROFESSIONAL EXPERIENCE

Confidential, Campbell, CA

Client Engagement Manager

Responsibilities:

  • Identified growth areas within client accounts and developed an account plan for penetration
  • Managed team of 25 consultants placed with clients: review project results, provide professional guidance and collaborative mentoring
  • Drove Marketing Operations requirements: develop client statements of work (SOW), track purchase orders (PO) and budgets within Cisco VMO, approved timesheets, travel budgets and expense reports via internal CRM tool NetSuite
  • Managed internal finance tracking within NetSuite with Account Coordinator and Finance Manager
  • Identified and responded to new business opportunities within client accounts
  • Managed the consultant selection process: defined skills requirements, engaged talent management team, interviewed candidates, profiled candidates to client, managed client interview schedule and client feedback
  • Drove on-boarding of new consultants: ensured background checks, offer letters, non-disclosure agreements, laptops, email and VPN tools were completed per client requirements to meet the desired start date

Confidential, Sunnyvale, CA

Marketing Operations Manager Consultant

Responsibilities:

  • Oversaw Demand Generation quarterly budget ($1.5 million) to include: submitting SOW/PO requests though the AMS system prior to deadline, proactively work with aligned vendors to submit invoices to me and Accounts Payable by deadline, updated Demand Generation budget report and report status to senior staff on a weekly basis
  • Managed the structure and assets of the Demand Generation Field Portal and All Things Marketing sites
  • Managed Demand Generation Campaign efforts to include: asset creation and delivery deadlines, work with the GPSO team with localization requests, posting of campaign assets to applicable internal and external sites
  • Responsible for the Demand Generation Marcom’s by driving submissions for the monthly Partner Newsletter, Marketing News, Internal Channel Communiqué, Sales Weekly and Field Portal News
  • Ownership of the weekly staff meetings to include; outlook invitations, conference room and WebEx set up, aligning speakers upon request and catering
  • Drove and submitted the teams weekly accomplishments status report

Confidential, Cupertino, CA

Partner Marketing Consultant

Responsibilities:

  • Primary interface for IBM Marketing
  • Led strategic alliance program with IBM working closely with business development, marketing, sales and product marketing to develop joint integrated demand-gen campaigns targeting net new business from IBM
  • Executed planned joint marketing activities (webcasts, events, tradeshows, website content, etc)
  • Maintained and updated partner websites as needed
  • Supported IBM with their SugarCon sponsorship deliverables

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