Technology Network Support Specialist Resume

SUMMARY:

Over 10+ years in IT industry. Background ranges from engineering, network administration, systems administration, and escalation support in environments ranging from professional to large scale complex enterprise environments.
Excellent verbal and written communication skills, extensive experience wif Microsoft, Cisco, and Dell hardware and software.

TECHNICAL SKILLS:

OS & Enterprise Apps: Cisco IOS, Dell OS & Devices, Altiris Deployment Solution, Pharos Print Service, DNS, WINS, DHCP, Remote Desktop

Network Technologies: Cisco: 2970, 3550, 6500, ASA, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, CDP, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VLAN, VPN, STP, SVI, Frame - relay, PPP, Access Control List (ACL), NAT, PAT

Desktop Technologies: Windows 2000/XP/VISTA/7/Server 2003, Microsoft Office 2007, Exchange Server 2007, Active Directory, Internet Explorer, Mozilla Firefox, Scanners, Desktop and Networked Printers.

PROFESSIONAL EXPERIENCE:

Confidential

Technology Network Support Specialist

Responsibilities:

Configure network hardware (Cisco routers, switches, VPN gateways, firewall, IDS/IPS, etc), software, and links (IP VPN, Internet, etc.)
Troubleshoot switched VLANS, core routers, WAN Connectivity issues across multiple locations.
Provide Level 1 and Level 2 support and problem resolution for network issues.
Monitor all Cisco equipment using Cisco Prime LMS.
Configure switch ports and path network cables for incoming new users.

Confidential

Technology User Support Specialist

Responsibilities:

Installed, configured, and troubleshoot various operating systems, servers/client software, and applications to ensure proper productivity and effectiveness wifin teh live environment.
Document and track all technical issues wif Heat Ticket Management Software Solution. Document issue resolution and store in knowledge d Confidential base.
Provided remote support using Dameware Remote Management and onsite escalation support and assistance to clients for PC repairs and solutions for various utilities supported by multiple platforms.

Confidential

F ield Engineer/Escalation Support

Responsibilities:

Installed, maintained, and troubleshoot multi-vendor systems hardware and software devices including core and peripheral devices.
Provided escalation support to client’s onsite and remotely in a high intensive, fast-paced environment wif accuracy and efficiency.
Performed systems configurations, analysis, and repair for desktops and remote access devices; installing, replacing, and patching existing equipment as needed.

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