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Technology Network Support Specialist Resume

SUMMARY:

  • Over 10+ years in IT industry. Background ranges from engineering, network administration, systems administration, and escalation support in environments ranging from professional to large scale complex enterprise environments.
  • Excellent verbal and written communication skills, extensive experience wif Microsoft, Cisco, and Dell hardware and software.

TECHNICAL SKILLS:

OS & Enterprise Apps: Cisco IOS, Dell OS & Devices, Altiris Deployment Solution, Pharos Print Service, DNS, WINS, DHCP, Remote Desktop

Network Technologies: Cisco: 2970, 3550, 6500, ASA, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, CDP, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VLAN, VPN, STP, SVI, Frame - relay, PPP, Access Control List (ACL), NAT, PAT

Desktop Technologies: Windows 2000/XP/VISTA/7/Server 2003, Microsoft Office 2007, Exchange Server 2007, Active Directory, Internet Explorer, Mozilla Firefox, Scanners, Desktop and Networked Printers.

PROFESSIONAL EXPERIENCE:

Confidential

Technology Network Support Specialist

Responsibilities:

  • Configure network hardware (Cisco routers, switches, VPN gateways, firewall, IDS/IPS, etc), software, and links (IP VPN, Internet, etc.)
  • Troubleshoot switched VLANS, core routers, WAN Connectivity issues across multiple locations.
  • Provide Level 1 and Level 2 support and problem resolution for network issues.
  • Monitor all Cisco equipment using Cisco Prime LMS.
  • Configure switch ports and path network cables for incoming new users.

Confidential

Technology User Support Specialist

Responsibilities:

  • Installed, configured, and troubleshoot various operating systems, servers/client software, and applications to ensure proper productivity and effectiveness wifin teh live environment.
  • Document and track all technical issues wif Heat Ticket Management Software Solution. Document issue resolution and store in knowledge d Confidential base.
  • Provided remote support using Dameware Remote Management and onsite escalation support and assistance to clients for PC repairs and solutions for various utilities supported by multiple platforms.

Confidential

F ield Engineer/Escalation Support

Responsibilities:

  • Installed, maintained, and troubleshoot multi-vendor systems hardware and software devices including core and peripheral devices.
  • Provided escalation support to client’s onsite and remotely in a high intensive, fast-paced environment wif accuracy and efficiency.
  • Performed systems configurations, analysis, and repair for desktops and remote access devices; installing, replacing, and patching existing equipment as needed.

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