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Senior Support Engineer Resume

SUMMARY:

  • Experienced technology professional with strong technical and managerial skills.
  • Proven track record in supporting all aspects of technology from desktops through servers, routers, and switches.
  • Effective communicator able to explain complex technical issues to non - technical individuals.

TECHNICAL SKILLS:

Novell Netware all versions Microsoft Windows: all versions 

Linux: Red Hat, SUSE, and Cent OS DOS TCP/IP, IPX/SPX protocols Cisco CAT OS/IOS Microsoft Exchange/Outlook Storage Exec and Backup Exec vSphere/ Confidential /ESXi NAS/SAN Storage environments

PROFESSIONAL EXPERIENCE:

Confidential

Senior Support Engineer

Responsibilities:

  • Troubleshoot storage, VSAN, networking, and host crash issues for customers. Help identify performance and configuration issues on ESX/ESXi hosts. Also support vSphere Data Protection backup software.

Confidential, Los Angeles, CA

Manager, Support Services,

Responsibilities:

  • Test, support, and troubleshoot of specialized storage management (HSM/ILM) software for Microsoft Windows.
  • Novell Netware, and Linux servers. Experience with Net App Filers, EMC, as well as other storage platforms that work with Windows/Netware/Linux. Novell Netware
  • Linux, and Microsoft Windows Network System Administration. Confidential installation, configuration, and administration.

Confidential, Los Angeles, CA

Office Technology Manager

Responsibilities:

  • Manage team of Information Systems professionals supporting all aspects of technology in 220-user office. Responsibilities include desktop support, server support, and back end system support (Cisco switches and routers). Member of many national project teams and responsible for local implementation of national projects. Technology supported includes multi-server Novell Netware 5.x/Windows network, Cisco Routers and Switches, and software including many versions of Microsoft Windows, Exchange/Outlook, and Microsoft Office.
  • Member of team that designed and implemented national help desk, which offered users single point of contact for all technical needs and expanded hours of support from business hours only to 24/7.
  • Member of team that designed and tested new national TCP/IP address scheme to migrate from live IP addresses to private IP network. Wrote all documentation utilized for migration in each office and performed pilot migration to new scheme.
  • Migrated from HP laser printers to Canon copier/printer solution, which reduced the cost per page of printing from approximately 4 cents to less than a penny. This has been saving the office several thousand dollars per month in printing charges.

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