Network Support Engineer Resume Chicago, IL - Hire IT People

SUMMAR

Diagnose and troubleshoot wireless, security, switching, and other various network - related issues reported by Confidential customers and partners
Fix network outages, misconfigurations, and complex networking issues on firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
Responsible for configuration and implementation of Philips patient monitoring system consisting of Cisco routers, switches, Windows Server, WLC and Philips proprietary equipment such as bedside monitors, PIIC IX and 1.4GHz WIFI system in large medical facilities throughout the region.
Integration of patient alert systems such as Connexall and Emergin to client’s existing VOIP system.
Responsible for case/issue management, advanced troubleshooting of Cisco IPT solutions, network issues, systems design validation, technical solution development for Sentinel Client.
Hardware administration & testing, network validation, remote administration, systems monitoring, scripting, and integration with other enterprise applications

TECHNICAL SKILLS

Software: Meraki, MDM, VMWare, CUCM, Cisco IOS, Unix, Windows, Linux, Nagio, MRTG, Remedy, WireShark

Hardware: Meraki, ASA Firewall, Cisco ISR, ASR, Catalyst switches, Cisco WLC

Routing Protocol: RIP, EIGRP, OSPF, BGP

Languages: Perl, Shell Script, HTML

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Network Support Engineer

Responsibilities:

Diagnose and troubleshoot wireless, security, switching, and other various network - related issues reported by Confidential customers and partners
Fix network outages, misconfigurations, and complex networking issues on firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
Troubleshoot and resolve Meraki MDM solution.

Confidential, Chicago, IL

Implementation Engineer

Responsibilities:

Responsible for configuration and implementation of Philips patient monitoring system consisting of Cisco routers, switches, Windows Server, WLC and Philips proprietary equipment such as bedside monitors, PIIC IX and 1.4GHz WIFI system in large medical facilities throughout the region.
Integration of patient alert systems such as Connexall and Emergin to client’s existing VOIP system.
Install, service, and test complex IT networks following stringent real time patient data requirements.
Troubleshoot complex network issues to ensure acceptable Quality of Service.

Confidential, Niles, IL

Business Owner/General Manager

Responsibilities:

Developed and built a retail/factory business from startup to generate 7-figure sales annually.
Responsible for business development, operations, marketing and sales.
Directed day to day operations, controlled budget, labor and costs.
Hired and trained new employees.

Confidential, Downers Grove, IL

Senior VOIP Engineer

Responsibilities:

Responsible for case/issue management, advanced troubleshooting of Cisco IPT solutions, network issues, systems design validation, technical solution development for Sentinel Client.
Hardware administration & testing, network validation, remote administration, systems monitoring, scripting, and integration with other enterprise applications
mentor technical service/support teams (technical and process)

Confidential

VOIP Engineer III

Responsibilities:

Deployed VOIP solutions for federal government agencies.
Responsible for administration of Call Managers 4.0 and Unity Voice Messaging 4.0. IPCC Express for various DOD locations.

Confidential, Niles, IL

Network Engineer III

Responsibilities:

Responsible for the management of the entire corporate network infrastructure consisting of DS3, T1, ISDN, 56K, DSL and Cable circuits. Duties included configuring Cisco routers, Catalyst switches and PIX firewall, network performance evaluation, design and improving network performance.
Engineered and deployed 80 VPN sites consisting T1, DSL, cable and satellite circuits. Sites with dedicated frame-relay circuits were converted to VPN solution resulting in significant reduction of leased line expense.
Responsible for installation and configuration of various monitoring systems such as MRTG, Netsaint, What’s Up, TACACS+ and syslog server on Windows and Linux platforms.

Confidential, Herndon, VA

NOC Technician

Responsibilities:

Duties included monitoring and troubleshooting various Cisco routers, Windows, and UNIX based servers.
Monitored and performed troubleshooting BGP peering sessions on backbone routers and escalated issues to corresponding organizations.
Performed troubleshooting of various capacity circuits such as T1, DS3, OC3, OC12 etc., escalation of circuit issues with local Telco and follow up.

Confidential, Reston, VA

High Speed Data Technical Support

Responsibilities:

Supported customers with software and hardware configuration in a high-Speed data network environment.
Performed TCP/IP, Email Client, and LAN configuration.
Performed troubleshooting on various NIC cards and cable modems including Toshiba DOCSIS modems and Motorola cable modems