Agile Scrum Master Resume

SUMMARY

An energetic Agile Scrum Master with over ten years of Project Management experience, a strong background in networking technologies, emotional intelligence, and interpersonal skills.

PROFESSIONAL EXPERIENCE

Agile Scrum Master

Confidential, Madison Heights, Michigan

Responsibilities:

Direct and lead a cross - functional team from the project initiation through the delivery of the final deliverable.
Protect the team from outside distractions, impediments, or team conflict that could affect the project's progress.
Provide leadership and motivation for cross-functional team members to adhere to their responsibilities as task owners.
Educate and reinforce agile/scrum principles and methodology to team members and stakeholders throughout the organization.
Coordinate and facilitate sprint planning meetings, daily stand-ups, and retrospectives.
Manage the scope to ensure that the team achieves the agreed-upon goals.
Coordinate and track all projects using the PMIS, JIRA, to monitor the sprint, the backlog priorities, burndown metric, velocity, and task breakdown to determine project performance.
Work closely with the project owner to align on the vision, backlog, and roadmap.

Project Management of Engineering/Network Operations

Confidential, Troy, Michigan

Responsibilities:

Deployed customer solutions and applied hotfixes to the customer's LAN/WAN networks.
Monitored and maintained the overall integrity of the network using disaster recovery solutions.
Provided IT support relating to issues within internal systems and network infrastructure.
Reviewed and approved network changes on the Change Management Board to proactively identify risk areas and mitigate their impact.
Managed the scope to ensure that the team achieves the agreed-upon goals.
Coordinated and track all projects using the PMIS, Asana, to monitor the project performance.
Worked closely with the project owner to align on the vision and roadmap.

Business Support Specialist II

Confidential, Southfield, Michigan

Responsibilities:

Interacted with various departments to verify order flow and address potential problems that could delay the order.
Provided customers with IP addresses and assisted with their LAN/WAN connection.

Network Planner/Engineer

Confidential, Southfield, Michigan

Responsibilities:

Interacted with IT and site managers to determine the budget, project scope, and timing requirements.
Responsible for the logical and physical design of the LAN /WAN Network
Upgraded devices with new Cisco IOS releases and vendor-supplied patches.
Installed, cabled, and configured Cisco routers, switches, and access points.
Recommended and implemented modifications to the data center to improve efficiency, reliability, and performance.

Project Coordinator

Confidential, Southfield, Michigan

Responsibilities:

Provisioned POTS, PRI, and T1 orders, including analyzing and troubleshooting basic LAN/WAN issues.
Coordinated the implementation of 3rd party services, including test and turn up and scheduled cutovers