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Agile Scrum Master Resume

SUMMARY

  • An energetic Agile Scrum Master with over ten years of Project Management experience, a strong background in networking technologies, emotional intelligence, and interpersonal skills.

PROFESSIONAL EXPERIENCE

Agile Scrum Master

Confidential, Madison Heights, Michigan

Responsibilities:

  • Direct and lead a cross - functional team from the project initiation through the delivery of the final deliverable.
  • Protect the team from outside distractions, impediments, or team conflict that could affect the project's progress.
  • Provide leadership and motivation for cross-functional team members to adhere to their responsibilities as task owners.
  • Educate and reinforce agile/scrum principles and methodology to team members and stakeholders throughout the organization.
  • Coordinate and facilitate sprint planning meetings, daily stand-ups, and retrospectives.
  • Manage the scope to ensure that the team achieves the agreed-upon goals.
  • Coordinate and track all projects using the PMIS, JIRA, to monitor the sprint, the backlog priorities, burndown metric, velocity, and task breakdown to determine project performance.
  • Work closely with the project owner to align on the vision, backlog, and roadmap.

Project Management of Engineering/Network Operations

Confidential, Troy, Michigan

Responsibilities:

  • Deployed customer solutions and applied hotfixes to the customer's LAN/WAN networks.
  • Monitored and maintained the overall integrity of the network using disaster recovery solutions.
  • Provided IT support relating to issues within internal systems and network infrastructure.
  • Reviewed and approved network changes on the Change Management Board to proactively identify risk areas and mitigate their impact.
  • Managed the scope to ensure that the team achieves the agreed-upon goals.
  • Coordinated and track all projects using the PMIS, Asana, to monitor the project performance.
  • Worked closely with the project owner to align on the vision and roadmap.

Business Support Specialist II

Confidential, Southfield, Michigan

Responsibilities:

  • Interacted with various departments to verify order flow and address potential problems that could delay the order.
  • Provided customers with IP addresses and assisted with their LAN/WAN connection.

Network Planner/Engineer

Confidential, Southfield, Michigan

Responsibilities:

  • Interacted with IT and site managers to determine the budget, project scope, and timing requirements.
  • Responsible for the logical and physical design of the LAN /WAN Network
  • Upgraded devices with new Cisco IOS releases and vendor-supplied patches.
  • Installed, cabled, and configured Cisco routers, switches, and access points.
  • Recommended and implemented modifications to the data center to improve efficiency, reliability, and performance.

Project Coordinator

Confidential, Southfield, Michigan

Responsibilities:

  • Provisioned POTS, PRI, and T1 orders, including analyzing and troubleshooting basic LAN/WAN issues.
  • Coordinated the implementation of 3rd party services, including test and turn up and scheduled cutovers

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