Summary

With over 10 years experience as a Remedy Developer and Architect in both government and commercial clients for both BMC Software and major government contractors such as Computer Sciences Corporation, I have been involved with gathering requirements, architecting, installing and configuring the BMC Remedy ITSM Suite and other BMC applications in Development, Test and Production environments, on Cloud environments and internal infrastructures.

Background and Training

• Current Security Clearance: TOP SECRET / SCI / SSBI / CI Scope Polygraph.
• CompTIA Security ce Certified July 16, 2013.
• Experience taking the BMC Remedy IT Service Management Suite 8.1 from requirements to production.
• Extensive experience setting up and training BMC Remedy Service Request Management.
• BMC Remedy User and Administration courses.
• BMC Remedy Service Request Management courses.
• Extensive experience setting up and configuring BMC Performance Manager, Event Manager, Performance/Impact Portal, and BMC Service Impact Manager SIM providing server monitoring, and impact solutions.
• BMC Performance Manager Console: Administering Part 1 2 courses.
• BMC Event Manager: Administering course.
• Extensive trouble shooting experience with versatile training and hand-on orientation on UNIX Solaris HPUX , Linux and Windows.
• Extensive use of Architectural tools such as Popkin SA tool and MS Visio to produce architecture models.
• Customer oriented communication skills - include oral and written reports.
• Recipient of the Joint Services Achievement Medal for superior job performance. Received two Good Conduct Medals and numerous letters of commendation and appreciation.

Work Experience Consulting

Confidential

A senior member of the Remedy migration team for the Confidential. 844th Communications Group AFDW at the Pentagon, upgrading the Support Desk to IT Service Management 8.1. I worked on the customizations to Remedy 8.1 to satisfy the customer's requirements. I developed Change Management documentation depicting the creation of Change Requests with the process flow, to be used with and without the implemented StoreFornt frontend. I put in place a quick reference guide for using many of the tools associated with the BMC IT Service Management Suite. Many of the tasks required that I work closely with the customer to accomplish the goals for the look and feel of the product.

Confidential

Senior Consultant

• Working on a number of Confidential. government, civilian and commercial programs as a member of the Cloud and Enterprise Management Team. I have worked on the full life cycle of IT Enterprise and Cloud Management solution from requirements development, architectural design, delivery and turnover. Solutions include Remedy Service Desk, Service Request Management, and Change Management. I have worked alone and as member of delivery teams most recently.
• Federal Trade Commission, Remedy delta data migration after the installation of an update of the BMC IT Service Management suite7.6.04 SP4.
• Biometrics Identity Management Agency, integrated their BMC Change Management 7.6 with Service Request requirements for the development of their Remedy Help Desk.
• California Department of Corrections Rehabilitation, worked to stabilize their Remedy foundation data and supplied training for the generation of service requests using BMC Service Request Management as part of the upgrade on their Remedy 7.6.04 Service Desk.

Confidential

Architecture

• As a member of the Architecture team I worked on various NGA programs for Service Management and Infrastructure Monitoring to meet the customer's delivery dates. This included creating the BMC IT Service Management / Performance/Event Management models for the Development lab, Integrated Testing lab, and Production environment. Provided information required for staging the applications. Arranged interviews with various process owners to extract requirements for the BMC Service Request Management SRM 7.6 solution ensuring configurations provided services needed to meet critical mission goals and objectives and ensuring services created will provide the functionality needed. Was part of a team of engineers that moved NGA into an Infrastructure as a Service, Cloud based computing paradigm.
• Identified the concept then implementation of a completely new Enterprise Service Desk for NGA. I managed functional requirements for NGA's Enterprise Service Center ESC . Responsible for requirements related to the Enterprise Service Desk, Centralized Monitoring, Technical Support, Metrics, Service Level Agreement, Operations and Support Framework. I provided the client with details on Enterprise Management COTS application and tools helping the NGA staff to choose cost effective tools to meet the requirements.
• Our team developed a full set of system architecture diagrams, outlining the physical and logical models for monitoring and managing the NGA enterprise for three security enclaves which span several states and countries. Outlined, documented and ensured security policies were followed. I developed the plans for the implementation of the infrastructure monitoring using various BMC solutions including BMC IT Service Management, Performance Manager, and Service Impact as well as monitoring for Oracle, UNIX, Windows, and more providing me the opportunity to become very familiar with many BMC products.
• I have worked to develop a central location for the Startup Shutdown process were by the applications on various systems within the NGA Network Data Center NDC can be taken down or brought back online. I have created views within PATROL Central for monitoring systems for the Startup and Shutdown process. I have developed views within Impact Explorer that relates the monitoring that takes place within PATROL Central and displays the events relevant to the operation, working with the integration team to gather requirements for the many products involved. These applications can be controlled either as a whole or in relational groups utilizing developed java applications.

Confidential

Senior Systems Analyst

Years of specific experience within the computer field providing technical direction in software segment testing with multiple contracted developers for the Defense Information Infrastructure DII Common Operating Environment COE in support of the Defense Information Systems Agency DISA/JIEO/CFI and the military services. Responsibilities include analyzing and testing software application segments for integration and compliance with the Integration and Runtime Specification I RTS , to ensure operability, compatibility, and compliance of standards. I have extensive experience in SUN Solaris 2.5.1, 7, and 8 and HP 10.20 and 11.00 UNIX systems, as well as Windows NT 4.0 and 2000 Operating Systems. I provided system analysis of large-scale applications to developers in the design of applications on HP, Solaris, and Windows NT/2000 systems using programming languages, C, C , Java, and database systems utilizing Oracle, Sybase, Microsoft SQL, and Informix. I developed kernel regression testing procedures. Test both government-off-the shelf GOTS products and commercial-off-the-shelf COTS products for integration and interoperability. Performed numerous functional and compliance tests, and provided oral and written reports. I worked extensively with software developers to enhance technical and operational aspects of their products. Provide configuration guidance to system administrators preparing hardware configurations into suites for network testing.

Confidential

Senior Network Administrator

Team leader, responsible for establishing and maintaining an environment of 8 servers 4 HP UX servers, 1 Novell server and 3 Windows NT servers, and 120 workstations. Systems administration responsibilities included: creating and maintaining 780 user and e-mail accounts and training 15 inexperienced personnel on the efficient usage of various network packages by combining formal lectures with practical, hands-on instruction . I gained extensive experience in quality control, quality assurance, and timely and efficient scheduling of task assignments. Wrote numerous programs to ensure efficient work flow, enhance the user friendly nature of various software packages, and reduce drawer space by 60 . Facilitated the ability to track information, create databases, edit user databases and spreadsheets, and maintain a magnetic media library. I supervised a department with 17 personnel, responsible for ensuring versatile training, job enhancement, and preparations for promotion. I worked with ADP security officer to control access to classified material, control inventory, and audit personal accountability for all computer assets, and hardware and software resources. Installed and maintained virus protection program to detect and eliminate viruses on the network and stand-alone workstations.

Confidential

Multi-LAN Administrator

Maintained 120 LAN and WAN accounts. Administered and monitored four voice networks, two data networks, three news services, and four classified message lines. I performed troubleshooting on workstations to identified software and hardware problems. I wrote standard operating procedures guidelines for correcting system errors.

Confidential

Intelligence Support

System Administrator for automated message handling systems. Monitored equipment and ensured the security of system. I coordinated with several departments to ensure compatibility between two separate LANs. I received a major award for eliminating redundant equipment and saving the government over 200,000. I was responsible for obtaining Top Secret Security Accreditation for the first European Training Facility. Designed and created an inventory tracking system using dBase 4 for the deployment of IT systems across Europe.

Confidential

Database Administrator

Administered a computerized supply and inventory control system SNAP II where I updated over 600 database personnel records.