OBJECTIVE

• To obtain a position with opportunity for advancement, where my experience will add value to operations.

PROFESSIONAL EXPERIENCE

Confidential, WI

Manager of System Engineering

Responsibilities:

• Manage team of 15 staff responsible for enterprise servers, storage, end user devices, related middleware and management applications (Citrix XenApp/PVS/XenDesktop/Netscaler, VMWare, Symantec suite, etc.), Epic infrastructure (ODBA, ECSA). Management includes training and development, performance evals, HR responsibilities, lead team meetings, manager meetings, one - on-one
• Major projects accomplished by the team: Epic 2019 upgrade, Citrix XenApp upgrade, Windows 10 and office 365 upgrade, datacenter SAN migration, datacenter consolidation/expansion for improved efficiency and smaller footprint, mobile device management implementation (VMWare WorkspaceOne), Implemented ITIL based Change Management process.
• Coordinate with applications and regional IT management, Project Managers, on policies, projects, strategies and roadmaps for Confidential IT
• Confidential SixSigma Yellow belt certified.

Senior Systems Engineer

Confidential

Responsibilities:

• Unix admin for all AIX, (primarily Epic Cache database servers) on IBM P6/P7/P8 hardware. Experience with LPARs, VIO, NPIV, PowerVM, PowerHA, NIM, HMC. RedHat Enterprise Linux for open source.
• Primary Epic Cache ODBA for Confidential, I have managed every upgrade from Epic 2008 to 2015 along with 5 storage migrations and 4 server hardware migrations on IBM Power.
• Managed Epic Cogito(Clarity and Caboodle data warehouse) Infrastructure, VM servers, SQL, and storage. Recent migration of production Caboodle to new VM to comply with Epic best practices
• Implement and Manage EDI processes for claims, statements, EOBs, etc. with GoAnywhere MFT and shell scripts on AIX and RedHat.
• Manage printing environment (Windows, AIX, Cache/EPS, Citrix)
• Supported Lawson infrastructure on AIX and Oracle 10g, worked with Velocity to outsource eventually.
• Implementation and management one of our Help Desk ticketing system, GWI iSupport
• Interim/Backup admin for Citrix XenApp 5.5 and 6.5 farm
• Backup SAN admin for EMC Clariion (CX 3-80, CX 4-960, CX4-480 w/ Brocade DCX Fabric). Cabled Arrays, Hosts, to SAN switching, zoned hosts and arrays using WWNs, configured LUNs w/ appropriate RAID level, etc.
• Worked within VMware, creating VMs, Datastores, etc.
• Presented at 2012 Epic Systems Round Table conference on backing up production Epic database servers.
• Implemented Pinnacle Cancer Center system on Oracle/SUN Solaris

Confidential

Support Technician

Responsibilities:

• Desktop and peripheral support
• Assist in managing AD Users & Computers
• Wyse and Neoware Support
• Managed Windows, Citrix, and Epic print server environment

Confidential

SQL and Oracle DBA

Responsibilities:

• Managed SQL databases for internal developed and vendor supported applications. NetSmart/Tier EMR, American Data ECS, Tiburon Police Management System, etc.
• Managed Oracle databases for Cayenta - Harris Software
• Planned and implemented scaled-out SQL VMWare infrastructure

Confidential

Unix/Linux admin

Responsibilities:

• Managed NetApp SAN and NAS on internal network and matching SAN/NAS on PCI network.
• Managed storage arrays connected to VMWare clusters, DELL Compellent, HP, IBM Arrays on Cisco UCS, HP, DELL, IBM Hosts.

Confidential

Support Technician

Responsibilities:

• Desktop and peripheral support
• Assist in managing AD Users & Computers
• Wyse and Neoware Support

Confidential

PC/LAN Support Technician

Responsibilities:

• Desktop and peripheral support
• Cisco LAN, Wireless, and VOIP support

Confidential, WI

PC/Network Support Specialist

Responsibilities:

• Environment: HP hardware. Windows Server 2000/2003, Netware 5 w/ Groupwise 6.5, Citrix Metaframe XP Servers.
• Veritas/Symantec Backup Exec. Managed backups.
• Implemented new antivirus policy (Symantec Corp).
• Managed wireless network of Wausau based facilities (Cisco 1200 AP). Later deployed and managed wireless in our El Paso, TX and Juarez, MX facilities.
• Project lead for implementation of c.Support from GWI (Help desk solution)
• Responsibilities: Sole support for Citrix, AD, desktops, laptops, printers and wireless (PCs and Intermec scanners). Managed Active Directory and Citrix presentation server. Administrator of helpdesk software (c.Support).
• Major Projects: Migrated domain from Novel to Windows AD. Migrated TX and Mexico domains from Novell to Windows including file and print servers. Implemented policies (DR, Patching, Etc.) for IPO.

Confidential

Internet Technical Support

Responsibilities:

• Provided residential and business support for Datawave customers via Telephone, e-Mail, and Online Messaging.
• Performed several business and residential DSL installations.
• Provided onsite technical support/troubleshooting of business networks.
• Desktop Support for residential users

Confidential

PC Technician

Responsibilities:

• Configured and installed NCD Thinstar Thin Clients (Citrix Apps) with touch screen monitors on the shop floor. Part of their Paperless System
• Managed AD Users and groups in relation to Citrix
• Data Cabling, Cabled ethernet patch panels.
• Desktop Support