SUMMARY

• Professional and experienced IT System Administrator to support computers, servers, mobile devices and applications 24*7 hours with full efficiency.
• Great understanding of the issues related to the hardware and software.
• 14 years of experience in information Technology supporting users at corporate as well as multiple remote locations.
• Proven ability to translate business needs into technology requirements that support the company's business objectives and to manage successfully different phases of IT projects from needs analysis and requirements definition to vendor selection, implementation and .

TECHNICAL SKILLS

• Fluent dominion in English and Spanish.
• Ability to communicate effectively, both orally and in writing.
• Customer service oriented to communicate to both technical and non - technical audience.
• 6+ years Interacting with different staff levels from end users to VIP users
• Ability to research and analyze data.
• Effective time management and decision making skills.
• Being part of Teamwork on numerous projects
• Skill in evaluating and making recommendations.
• Attention to Detail, Self- started, Organized and Responsible
• 14+ years of experience in IT (operating systems, applications and hardware, associated devices. Install, upgrade, troubleshoot, test, and maintenance).
• 8+ years of Windows Server Administration (Windows Server 2003, 2008 R2, 2012)
• 9+ years in technical support via remote access, Phone and in person.
• and 4+ years of experience on virtualization with VMWare, Hyper-V in Windows Server 2008.
• Migration from Windows Server 2003 to Windows Server 2008.
• 5+ years installing, configuring and maintenance Active Directory.
• 3+ years experience in backup with Symantec NetBackup and Veritas.
• 3+ years Develop and create a Strategic Backup and disaster Recovery planning.
• 1+ year and college classes in SQL Server 2008
• Knowledge of a full range of network systems (LAN/WAN) client-server, developing, testing, installing, operating, managing, and maintaining.
• 5+ years of experience scripting writing batch file commands in Command Prompt. (robocopy, login script, silent installations, data movement)
• 1+ year Windows scripting and automation using PowerShell.
• 4+ years experience Apple Computers troubleshoot, maintain, MAC OS 10.6+
• Mobile Devices configuration, Apple Enterprise Server Configurtion, Blackberry Enterprise Server and Android Exchange Server setup
• Configuration of IIS Server, DNS Zones, DHCP Scopes, Restrictions and Reservations and TCP/IP configurations in Windows Server 2003, 2008 R2 and 2012.

PROFESSIONAL EXPERIENCE

Help Desk / System Administrator

Confidential, Melbourne, FL

Responsibilities:

• Configure, Performance maintenance, troubleshoot and Repair hardware and software for different programs in the organization.
• Support for Computers in Windows Xp, 7 and Servers from Windows Server .
• Supporting Ticket resolution on local and remote offices
• Service Desk Incident Management, Problem Management, Request Management.
• Document ticket status in BMC Remedy Action System.
• Support NOC, Security, Routing and Mobile Teams for all equipment communications
• Identify the low performing areas of the organization and conduct a root cause analysis of the same to prevent information technologies failures.
• Plan and implement remedial measures to overcome the deviations and bring the projects back on track.
• Install, instruct and maintain Confidential office.
• Develop standard operating procedures (SOP) to ensure compliance with established standards, policies, and configuration guidelines.
• Maintenance Active Directory, Users, Distribution groups and Security Groups.
• Configuration of mobile devices to the Enterprise Server like Ipad, Iphone, Android Phone, VPN Tokens, Soft Token
• Remote Connection, Remote assistance.

Confidential

System Administrator

Responsibilities:

• Perform, as active Lead Supervisor on the Duty Roster for the period the current Lead is absent.
• Writing reports weekly performance and team reports to the Government supervisors as Active Lead.
• Configure, Performance maintenance, troubleshoot and Repair hardware Servers ( Confidential Proliant Servers and Dell PowerEdge Servers).
• In charge of IT Support, Server Maintenance, Network performance for US Virgin Islands RAC offices.
• Provide support 24 hours a day seven days a week.
• In charge of migration Servers from Windows Server .
• Migration computers from Windows XP to Windows 7 Profesional
• Supporting Ticket resolution on local and 13 remote offices
• Manage Windows Server Backups and Maintenance for divisions as ERO, HSI, OPLA and GSA.
• ICE Service Desk Incident Management, Problem Management, Request Management.
• Document ticket status in BMC Remedy Action System.
• Support as NOC Team for all networked equipment (Switch, Routers, T1, circuit, etc.)
• Create Update and Manage Backup, Policy tape rotation, Reports in Symantec NetBackup and Symantec Backup Exec.
• Support continuity initiatives through the constant revision/updates of disaster recovery plans and initiatives.
• Identify the low performing areas of the organization and conduct a root cause analysis of the same to prevent information technologies failures.
• Plan and implement remedial measures to overcome the deviations and bring the projects back on track.
• Run Reports, Maintenance, Time Tracking and Customer Rounds Reports to project Lead/Managers.
• Computer (desktop and laptop) imaging.
• Install, instruct and maintain Confidential office.
• Develop standard operating procedures (SOP) to ensure compliance with established standards, policies, and configuration guidelines.
• Maintenance Active Directory through the Quaris AD Web base system, Users, Distribution groups and Security Groups.
• Scripting in Command Prompt and starting with PowerShell.
• Configuration of mobile devices to the Enterprise Server like Ipad, Tablet and iPhone, Blackberry.

Confidential

IT Specialist

Responsibilities:

• Maintain the hotel’s side Servers and client computer system online and operational.
• Design and perform SOP (standard operation procedures) manual for the Casino del Sol.
• Windows Server 2008 Active Directory Basic Management, Distribution groups and Security Groups, for both sides, Hotel and Casino.
• Design, Implement and correct security permissions for file server in Widows Server 2008.
• Configuration of IIS Server, DNS Zones, DHCP Scopes, Restrictions and Reservations and TCP/IP configurations in Windows Server 2003, 2008.
• Provide status, updates and reports to project Lead/Managers, Vice-President and President of both sites.
• Designate IT workflow procedure in case of disaster to recover data.
• Manage Engine Service Desk Incident Management, Problem Management, Request Management, and IT Asset Management.
• Provide Customer support as an IT Specialist for all networked equipment inventory Access Points, data Drops, computers, POS, etc.).
• Part of network administrator team to support Hotel and Casino site network communication.
• Network-attached storage (NAS) Purchase, Installation, setup and configuration.
• Direct the technical service staff responsible for the installation, testing, maintenance, documentation and support of systems software, as well as modification of existing and creation of new systems software for specific hotel needs.
• Installation and configuration of Confidential Virtual Servers and computers using Hyper V, VMWare and VirtualBox.
• Maintenance of Oasis admin Server, SQL Server, Micros Server and site applications.
• Apply, Install and maintain Confidential office applications, etc.
• Configuration of mobile devices to the Enterprise Server like Ipad, Tablet and iPhone, Blackberry.
• Monitor and identify trends on the network utilization, anticipate future demands and provide necessary capacity to maintain service levelswith Confidential Network Monitor and other tools for Windows Server 2008 R2.
• Understand and follow standard for Tourism Company for the Casino.

Confidential, Carolina

Responsibilities:

• Confidential service Center Incident Management, Problem Management, Request Management, and IT Asset Management.
• DMS (Desktop management Services for Windows Server 2008)
• Implementation of DMS for 500 computers on Pfizer site - backup with DMS, Ghost Image, restore New Image joined to Windows Server domain, Installing automated applications, restore Backup.
• Part of a team for in charge of Migrating from Novell Server to a Windows Server 2008 environment.
• Part of a team for Evaluation of all installations (hardware & software) impacting Data Center operations.
• Provide technical guidance to the staff in the operation and monitoring of data center operations.
• Install and maintain Confidential office applications
• Provide Customer support as a Level 2 Technician for non-standard equipment (label Printers, Access Points, data Drops, Windows Server connectivity).
• PC Setup, re-image, hand-load OS, application and software. Windows Server domain join and configuration.
• Hardware repair for various PC and printer systems.
• Understand and follow standard call tracking processes and procedures.
• Participate on project team involving premise wiring, Voice and LAN projects.
• Provide status, updates and reports to project Lead/Managers.

Network Administrator / Computer Specialist

Responsibilities:

• Windows Server Installation, administration and performance maintenance
• Active Directory Installation and administration.
• Configuration of IIS Server, DNS Zones, DHCP Scopes, Restrictions and Reservations and TCP/IP configurations in Windows Server 2003, 2008 R2.
• Windows Server VPN configuration for backup.
• Mcafee Antivirus enterprise for Windows Server administration.
• Windows Server VPN configuration for backup.
• Batchfile with robocopy for automatic backup jobs.
• Installation and configuration of Virtual Confidential Servers (2003 and 2008) and computers with Hyper-V, Virtual Box and Virtual PC for Windows.
• Deploying Windows images using Norton Ghost or Acronis True Image Hosted in Networked Server.
• Responded to telephone inquiries concerning support requests, systems status, and network connectivity
• Provided network administration support (including on-call) for customers, assisting clients with issues and doubts.
• Troubleshoot complicated hardware and software issues, including replicating customer environments and network Issues in the lab.
• Responsible for technical research of latest technical solutions for project technical challenges, implement, integrate, test, validate, document, and defined operational procedures in the client enterprise environments
• Installed, tested, and troubleshot hardware and software products MS Office, and others.
• Basic Installation of Cisco Routers and configuration for different clients.
• Installed, repaired, maintained, and upgraded Structured Network and voice Cabling Cat3, Cat5, Cat5e, Cat6
• Supervise and provide technical guidance to the staff from end users to management levels.
• Installed, repaired, maintained, and upgraded desktop and notebook computers.
• Provided direct customer service and technical support to users as required via phone, email, online remote solutions locally and remotely.
• Performed installations, upgrades, maintenance and troubleshooting for hardware and software.
• Work with management to ensure that as new equipment, facilities, services and systems are installed that the disaster recovery issues are addressed.
• Plan, organize and direct the testing of emergency response, recovery support and business resumption procedures.
• Protecting the confidentiality, integrity and availability of the Business Continuity plans and procedures.

Confidential

Computer Support Technician

Responsibilities:

• Installed, repaired, maintained, and upgraded Page Counter, PayStation and Copy Control Machine.
• Provided direct customer service and technical support to users as required locally.
• Performed installations, upgrades, maintenance and troubleshooting for hardware and software.
• Troubleshoot hardware issues, including replicating customer environments and network issues in the lab.

Professional Services Contractor

Responsibilities:

• Installation and Configuration of Honeywell Lynx R2, Lynx plus Alarm Panel.
• Installation and Configuration DSC Alarm Panel.
• Installation and Configuration GE Simon XT Alarm Panel
• Installation configuration CCTV Cameras and DVR

Confidential

Responsibilities:

• Installation and Configuration of Honeywell Lynx R2 Alarm Panel.
• Programming sensors (Windows, Door, Motion, Beepers and External sirens and sensors)
• Installation configuration CCTV Cameras and DVR

Computer Repair Professor

Responsibilities:

• Planned a program of study to meet the individual needs, interests, and abilities of the students.
• Prepared, administered, and graded tests and assignments to evaluate students’ progress.
• Maintained student attendance records, grades, and other required records.
• Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provide students with opportunities to observe, question, and investigate.
• Adapted teaching methods and instructional materials to meet students’ varying needs and interests.
• Guided students to the most common issues using trial and error troubleshooting techniques.
• Conducted Computer Hardware, Software & Networking classes; theory and practical.
• Managed to supervise students' laboratory work and guided them.
• Trained students to review all concepts and practices specifically to get CompTIA A+ .

Avant Technologies

System Administrator - IT Support - Computer Technician

Responsibilities:

• Installed, repaired, maintained, and upgraded Structured Network Cabling Cat5, Cat5e, Cat6
• Provided quality customer service and technical assistance to high-end clients and VIP clients
• Troubleshoot and resolve issues that prevented customers from utilizing not authorized online web issues with configuration of GPO Policy in windows Server 2003.
• Configuration of IIS Server, DNS Zones, DHCP Scopes, Restrictions and Reservations and TCP/IP configurations in Windows Server 2003.
• Configuration of Windows Server file system for client site with permissions and restrictions.
• Provided network administration support (including on-call) for customers, assisting clients.
• Windows Server configuration, support and setup of firewall packet filtering, network address translation, DNS servers, HTTP access rules, Proxy Server configuration.
• Install, test and troubleshoot hardware and software products MS Office, and others.
• Installed, repaired, maintained, and upgraded desktop and notebook computers.
• Deployed Windows images using Norton Ghost.
• Surveillance Camera installation structured cabling RG6, RG56

Help Desk Field Technician

Confidential

Responsibilities:

• Provided direct customer service and technical support to users as required via phone, email, online systems and in person for users, locally, and remotely.
• Helped employees with issues in the company software, Make installations of computers.
• Opened job request in CRM system.