System Engineer II Resume Spring, TX - Hire IT People

SUMMARY:

Experienced “System IT Engineer/Administrator” with full understanding of Microsoft Systems, desktop support (security/installation)
Diagnosing/resolving hardware/software issues, and developing new workstations
Network Engineering/Desktop Support
Clear Concise Communicator
Analytical Problem Solver
Strategic Planning/Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential, Spring, TX

System Engineer II

Responsibilities:

Responsible for administrating/implementing computer systems, providing support/technical expertise for various IT equipment (personal computers, mobile devices, end user computing hardware/software), purchasing/software licensing (network, local client, and cloud subscription)
Managing adobe admin licenses/cloud subscription, installing/configuring software/hardware, administrating systems/technology tools, upgrading systems with new releases, monitoring performance/maintaining systems (troubleshooting issues and outages), providing resolutions for systems (maintaining systems, configurating/mapping, and performing system analysis), providing technical expertise/designing systems, providing enterprise/emergency software support, developing relationships with internal customers, and training staff on new technologies.

Confidential, Houston, TX

Sr. Desktop Support/Windows System Administrator

Responsibilities:

Responsible for building laptops/workstations/servers (Dell), overseeing/assigning service requests using Trackit Ticketing System, troubleshooting (internal and remotely) installing hardware/software, managing FLexLM license for teh engineering software/analyzing usage, monitoring/purchasing inventory, supervising setting up new work stations/areas for new staff, adding/removing users/computers to teh domain, supporting print servers/network printers/copiers, coordinating rig communications/support, providing 24/7 call support to drilling/completion crews in LA/TX, overseeing support for iPhone/iPad/Android phones/tablets while also supporting Mac OS support for Office home users, supervising audio/visual software/conferencing equipment support, working with Cisco call managers, and writing documentation reports for end users on software use/IT procedures.

Confidential, Humble, TX

Desktop Support

Responsibilities:

Responsible for responding to service request/assigning them using Kaseya Ticketing system, building laptops/workstations/servers, on - boarding new hires (adding to active directory, creating mail boxes, setting up work stations, adding new computers to domain, and adding to public folders), troubleshooting computers/software, repairing hardware issues/upgrading of hardware to laptops/workstations/servers, supervising (installing and upgrading) of software, ensuring users have access to network drives/permissions to folders on drives, setting up connections to network printers, troubleshooting Lan connection problems, and monitoring inventory/hardware/software. Desktop Support to 60 on site users

TECHNICAL SKILLS:

Software: Exchange Online Exchange 2010/2013 Office 365 FlexLM Actilve lDirectory VMWare Citrix Azure Cylance Open LM Admin Studio

Hardware: Dell Desktop Dell Servers Dell Laptops Cisco Switches

Systems: Windows 7/Server 2008/2012 Mac OS Apple IOS Cyberark EPM Admin Cherwell Asset Management Admin Cherwell Service Management Admin