Sr. NOC Engineer Resume

SUMMARY:

Analytical and solutions - driven IT professional with invaluable hands-on experience in planning, configuring, implementing, testing, and troubleshooting networking systems. A versatile professional possesses a high awareness of practical issues and trends, particularly in regard to accessibility, usability, and emerging technologies in the IT industry. Demonstrated success in operation and implementation of computer systems and security, network administration, and telecommunication engineering.
Proven success in applying innovative concepts to improve efficiency while ensuring flawless operations through excellent delivery of services.
Profound knowledge of troubleshooting and deploying IP protocols.
High sense of responsibility, self-motivation, and an ability to translate corporate and business needs into scalable, long-term technology solutions.
Extensive knowledge of hardware, software, and networking technologies to provide a powerful combination of analysis, implementation, and support.
Strong ability to work under pressure, prioritize schedules, and manage workloads.
Adept at analyzing performance to identify improvement opportunities.
Excellent verbal and written communication skills and proven ability to achieve organizational goals while displaying dedication, flexibility, and management skills.

CORE COMPETENCIES

Network Administration
Customer Service
Communication
Network Security
Problem Resolution
IT Support
Installation & Configuration
Troubleshooting
Process Improvement

ROFESSIONAL EXPERIENCE

Confidential

Sr. NOC Engineer

Responsibilities:

Oversaw the first and second level response to network outages.
Effectively managed control protocols for LAN/MAN and Field Sites.
Provided support to over 30K users.
Developed standard procedures to ensure consistency and improve support response time.
Ensured SLA were achieved and clients’ expectations were consistently met and sometimes exceeded.

Confidential

Sr. NOC Engineer

Responsibilities:

Demonstrated competence in handling both the first and second level troubleshooting related to the daily operations and support of the Network and Server infrastructure.
Supported over 5K users ranging from private companies to government and contracted clients.
Proactively monitored customer security networks, utilizing various tools.
Implemented the best practices concerning networking protocols and other IT related issues.
Staging routers and switches in test and live environments.
Proactively monitor alerts related to Cisco equipment worldwide within the network.
Troubleshoot the root causes of network issues that involved router and switch investigation.
Effectively manage network device availability, network conditions and status, system performance, service and program maintenance, and storage resources.
Played a key role in monitoring performance and maintaining tickets generated through service now.
Maintained communication with users in resolving network issues and monitoring trends and potential issues through careful evaluation of detailed reports that gathered information from network devices.
Primary tool used for network discovery, monitoring, event management, and configuration.
Executed universal log management solutions that unified searching, reporting, alerting, and analysis across enterprise network.
Successfully logged, collected, analyzed, and stored massive amounts of data generated by the global network.
Demonstrated competence in supporting multiple deployments such as an appliances, software, virtual machines, and within the cloud in both Windows and Linux environment.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship