TECHNICAL SKILLS:

Operating Systems: Windows NT 3.51/4.0 Windows NT Terminal Server Windows 2000 Server/Adv. Server Windows Server 2003 Web Edition

Windows Server 2003 Standard Windows 2003 Enterprise Edition MAC OS 7/8/9/X/Server

MSDOS 2.0: 6.22 OS/2 2.1/Warp 3.0/4.0 Windows 3.1/95/98/ME Windows 2000 Professional Windows NT 3.51/4.0 Windows XP Home/Professional

Applications: Business Objects 6.5/XI r2, MS Exchange Server 5.5/2000/2003, MS IIS 4.0/5.0/6.0MS SMS Server 2.0 MS SQL Server 6.5/7.0/2000/2005 Right Fax 7.0/8.7/9.0/9.3 Attachmate ExtraAdobe AcrobatIBM Personal CommunicatorMS FrontPage 95/98/2000/XP/2003 MS Office 4.3/95/97/2000/ XP/2003KIX Script MS Project 98/2000/XP/2003MS Visio 4.0/5.0/2000/ XP/2003PC Anywhere Veritas Backup Exec

Server Technologies: Active Directory/FSMO, Backup Strategies, Disaster Recovery Strategies Group Policies, Messaging Remote Installation Services Terminal Services

Imaging Applications: PowerQuest Drive Image Norton Ghost/Ghost Server StorageSoft ImageCast StorageSoft PXE Server

Network Technologies: Boot/P DHCP DNS DSL, Frame Relay, IPX/SPX, ISDN, PPP PPOE RADIUS SNA VPN OIP

VOIP Platforms: Cisco Callmanager Express 3CX Cisco Unity Express

PROFESSIONAL EXPERIENCE:

Confidential

Mac Specialist/Concierge

Responsibilities:

• Responsibilities include customer interaction in a sales and support role, troubleshooting hardware and software issues on iPods, Macintosh Computers, and iPhones, and the assisting customers wif the appointment process if a visit to the Genius Bar is necessary.
• Additionally me is responsible for various sales metrics while acting as a Mac Specialist and customer service metrics while acting in the Concierge role.
• As a GYO manager candidate, me is responsible for learning proper store policy and procedure as well as acting in a management role for inventory control, personnel management while on the sales floor and other duties as required.

Confidential

Sr. Windows Systems Administrator

Responsibilities:

• Responsibilities include installing and maintaining servers operating under the Microsoft Windows 2003 server operating system for use wif various applications including but not limited to Business Objects, Crystal Reports, RightFax, Great Plains, AP NewsWire, Microsoft SQL 2000, and Microsoft SQL 2005.
• Additionally me is responsible for installation and maintenance of approximately 275 desktops, including day - to-day support for the end users dat operate these systems.
• Other responsibilities include creation of standard workstation deployment images, and windows installer packages for use wif Active Directory based installations.

Confidential

Systems/Network Design Engineer

Responsibilities:

• Responsibilities included providing server and network design and implementation services to prepare for mandatory HIPPA compliance. This was accomplished through migration from a Windows NT 4.0 environment wif 7 separate domains to a centrally managed Active Directory wif a root domain and 9 child domains. s included restructuring this diverse network environment to allow for HIPPA compliance, integration of a new clinical and accounting system, standardization of server and workstation build procedures, as well as design and implementation of an internal messaging system. Successful of and turnover to permanent IT staff for maintenance.

Systems/Network Design Engineer

Confidential

Responsibilities:

• Responsibilities included providing server/network design/implementation and support services, restructuring and repairing various Active directory components as needed, maintenance of the company internet sites, as well as maintenance of the company messaging system. sincluded redesigned and implemented a new Active Directory Structure to meet the needs of an organization wif 3 separate offices using various WAN technologies. Designed a standardized server and workstation build document to allow for consistency in server and workstation construction and naming conventions across the enterprise. Other responsibilities include day to day workstation and server maintenance, end user support and, as well as new hardware and software purchase recommendations.

Exchange Migration Engineer

Confidential

Responsibilities:

• Responsibilities included providing Exchange Server design and implementation services to prepare for migration from Exchange Server 5.5 to Exchange Server 2003. This migration included a front end server for web access and a back end server for mailboxes and public folders.
• Part of the migration process included recovering the Exchange 5.5 server which had crashed because of a lack of drive space to migrate the information from, making sure dat the correct Active Directory domain structure including FSMO roles and Active DNS structures were in place and functional, and configuring the new additions to the SCHEMA dat are required by Exchange 2003

Confidential

Engineer/Migration Specialist

Responsibilities:

• Responsibilities included restoring an Exchange 5.5 server dat had crashed because the information stores had become too large. This was done by off loading public folders and mailbox folders to PST files to shrink the overall size of these information stores. Once the server was operational me was tasked wif putting together a plan to avoid such problems in the future. Part of this plan included as redesign of the Exchange Server structure as well as a replatforming of the server hardware to hardware dat could handle the loads and space requirements of this particular Exchange environment.
• For this project, me worked wif Backup Exec tape backup software as well as a number of Microsoft utilities. me was also tasked wif making sure dat no new incoming email was lost during the recovery process. For this me used a temporary SMTP server dat acted as a mail bagging server until this entire recovery process was completed and tested.

Confidential

Installation Team Lead

Responsibilities:

• Responsibilities included installation and configuration of BDC’s for branch offices for the Florida Department of Highway Safety and Motor Vehicles, as well as giving direction to 3 to 5 installation technicians. Other responsibilities include technical support to all teams involved in this project, the development of an internal support web site for use by all teams, of new hires and being the primary representative of Compaq at each of the assigned sites. s included the installation of 55 sites on time and under budget for the state of Florida

Confidential

Server Engineer (Contractor)

Responsibilities:

• Responsibilities included the design and implementation of various servers for the support of this Fortune 500 insurance company’s claims processing unit. Additionally responsibilities included for troubleshooting routine system failures and performance issues, maintaining the local Exchange Server, assisting in the implementation of the SMS 2.0 infrastructure. s included the design and implementation of four new servers including servers to handle Microsoft Exchange 5.5, Microsoft SQL Server 7.0, and two new print service servers. me was also responsible for the disaster recovery of an Exchange 5.5 server dat had crashed because of a service account dat had been deleted. This was accomplished by taking an offline backup of the server, building a new Exchange server and restoring the information and users to the new Exchange server.

Confidential

Technical Project Manager

Responsibilities:

• Responsibilities included managing a team of three support specialists, providing level three technical support and onsite support to technicians wif various levels of technical abilities, developing and maintaining materials for internal use, and maintenance of the technical support web site and ftp site for the Confidential account. Additional responsibilities included the design and implementation of a support call tracking database and interfacing wif the various Confidential management teams to handle various rollout projects and problems. s included the implementation of a program to triage service calls prior to a technician arriving on site reducing the number of service calls wif on site involvement by thirty percent, the creation of several internal programs, and the successful completion of several hardware and software rollouts throughout the bank enterprise.
• Responsibilities included service call flow design and implementation, spare parts planning, giving day-to-day direction to 3 customer service engineers, creating initial spares orders, and service personnel on the proper troubleshooting and service practices for Apple Macintosh equipment. s included the of all service personnel involved wif the contract and completion of ninety-five percent of the service calls wifin the established service levels.

Technical Project Lead

Confidential

Responsibilities:

• Responsibilities included process flow design and implementation, spare parts planning, giving day-to-day direction to 12 customer service engineers, as well as hiring and the permanent customer service engineer coordinator. s included the successful startup of the project and turnover to the permanent staff.

Senior Customer Service Engineer

Confidential

Responsibilities:

• Responsibilities included process flow design and implementation, spare parts planning, giving day-to-day direction to 2 customer service engineers, and Windows NT server administration for the onsite network. s included the successful startup of the project and turnover to permanent project staff as well as a sixty-five percent reduction in service call backlogs.

Customer Service Engineer

Confidential

Responsibilities:

• Responsibilities included hardware and software break/fix for the entire Confidential -Dade County area for Confidential . This included a multi-platform environment including hardware from IBM, confidenial, as well as software dat included Windows 3.11, Windows 95, Windows NT, Novell NetWare 3.12, Attachmate Extra, and Microsoft Office. s included the ability to handle over 200 service calls per month wif ninety-five percent wifin service levels.

Confidential

Server/Network Engineer

Responsibilities:

• Responsibilities include maintaining all aspects of network maintenance as well as sever design and deployment, providing all levels of support to both internal personnel as well as external customers. Web design and maintenance, software implementation as well as maintenance of the communications infrastructure between Confidential and all of the major CRS/GDS systems.
• Other responsibilities include day to day hardware and software maintenance, troubleshooting network problems, and new hardware and software deployment and implementation.