Operations Engineer Resume Charlotte, NC - Hire IT People

SUMMARY:

Information Technology Professional wif 12 years of multi - faceted experience dat spans software application, hardware
Technical support & system administration. Ability to work collaboratively wif partners and stakeholders to deliver successful outcomes.
Software Application Design
Project Management
Operations Management
Enterprise Data Management
Information Systems strategies
Business Analytics

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Operations Engineer

Responsibilities:

Manage implementation of multiple, complex and inter-related project tasks in support of teh E&O.
Provide direct support for mission goals by promoting efficient and effective service development and delivery.
Management of support services for computer operations, network, telecommunications and software.
Optimize teh management of equipment by incorporating planning at all phases of teh equipment's life cycle.

Confidential, Charlotte, NC

I.T. Systems Administrator

Responsibilities:

Adeptly integrated implementation of server system security, backup and software procedures.
Streamlined, policies, procedures and guidelines to maintain confidentiality, integrity and availability of systems.
Maintained accuracy of documentation; SSAA, Contingency Plan, Recovery plan, and security instructions.
Troubleshooted and analyzed isolated issues, recorded/documented all work through ServiceNow (SNOW).

Confidential, Charlotte, NC

Senior Deskside Engineer

Responsibilities:

Serve as teh conduit between customer, stakeholders and engineers to implement various IT solutions effectively.
Translating business needs into technical specifications for customized IT project portfolios.
Function as SME to deliver support in voice/data, system security, network infrastructure and mobile technology.
Promoted efficient and effective service development and while ensuring assets and operations are protected.

Confidential, Charlotte, NC

Technical Services Officer

Responsibilities:

Project leading initiatives collaborating on functional/technical requirements, monitoring needs of organization.
Delivered support in programs acting as Liaison developing and remediating customer functional needs.
Augmented technical relationship, addressed inquiries and high-level briefing to C-Level senior leadership.
Deployed, implemented and trained collegians in support of mobile applications while serving as bio-metrics SME.

Confidential, Winston Salem, NC

Software Application Designer/Implementation Specialist

Responsibilities:

Collaborated on functional & technical requirements wif systems analysts & programmers to design systems.
Analyzed user needs and software requirements to determine feasibility of design wifin time and cost constraints.
Developed, software system testing and validation performance procedures and documentation.
Modified existing software to correct errors, allowed it to adapt to new hardware, or to improve its performance.

Confidential, Frederick, MD

Technical Support Specialist

Responsibilities:

Collaborated wif departmental managers to determine future network needs and plan for network changes
Develop methods and tools to be used to test and implement new LAN/WAN equipment.
Create projects dat are designed to either add functionality required by teh company or to address ongoing network failure issues.
Engage in regular network troubleshooting activities and resolve network connectivity issues.
Analyze teh current network structure and submit quarterly comprehensive reports to executive team on how to make teh network more efficient.
Build and set up computer networks by physically installing, connecting and configuring equipment.
Install and configure network software, including security software and protections.
Train users on specific applications and document creation.

TECHNICAL SKILLS:

Languages: C, C++, CORE JAVA, VB 6.0, XML, HTML, HTTP

Platforms: Windows XP/Vista/7 /8, 8.1/10, MAC/IOS OS, Exchange Servers (2010, 2013, 2016), Linux, Cisco Routers Ethernet Switches, Firewalls and F5 Load Balancers.

Concepts: Voice over Internet Protocol (VOIP), Blackberry Enterprise Server (BES), Mobile Servers, Client Server, File Servers, Application Servers, Cisco AnyConnect, RSA, Polycom, ADUC Administration, SCCM, Citrix, Sierra High Sierra, MAAS360, Avaya, Firewall, Microsoft.Net, Microsoft O365, Microsoft PowerShell, and Microsoft Power Platforms.

Areas of Expertise: Software Applications Development, Webpage Development, Project Management, / Development, Network, Software/Hardware Support, and Interpersonal Communication.

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Operations Engineer Resume

Charlotte, NC

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