SUMMARY:

• Software delivery professional with more than 20 years of experience in Software Development Life Cycle (SDLC), leading and managing testing efforts, systems analysis,
• Business analysis, process improvements, and project management on newly developed, modified, and enhanced software applications.
• System Analyst
• Process Improvement
• Software Development
• Software Testing
• Project Management: Waterfall, Agile
• Technical Training
• MS SQL for reporting
• Scrum Master Certified
• Six Sigma Yellow Belt Certified
• Currently Studying for teh PMP Cert

TECHNICAL SKILLS:

Development Environments: Java, .NET, MS Visual Studio, MS Visual Source Safe

Operating Systems: Windows Server, Unix, Linux, Windows OS

Bug Tracking: Bugzilla, HP ALM, DevTrack, SpiraTest

Test Automation: WinRunner, LoadRunner

Languages: HTML, ASP .Net, VB .Net

Databases: Oracle, MS SQL

Project Management: JIRA, Confluence, Waterfall, Agile

Reporting: Cognos 8, SQL Server Reporting Services, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

IT Systems Analyst II

Responsibilities:

• Scrum/Agile environment
• Provided support in teh development, testing, documentation, implementation, and maintenance of applications
• Created and maintained technical documents such as platform details, playbooks, escalation procedures technical knowledge base
• Assisted in disaster recovery server access and testing
• Conducted weekly sprint reviews, planning, and grooming
• Analyzed, monitored, and supported assigned platforms
• Performed daily system monitoring, including verifying teh integrity and availability of all software and pro - actively addressing system issues.
• Assisted with after-hours coverage/escalation
• Jira used in managing and tracking development tickets
• Monthly reboots for system and server updates and releases
• Analyzed, monitored, and supported assigned platforms while driving customer satisfaction.
• Acquiring an intimate understanding of complex technical environments.
• Assisted team with completion and maintenance of system generated tickets dat need triage or first level resolution.
• Creation of current state of system flows used as artifacts for future development and troubleshooting
• Engaged in production deployment for coordination and verification as teh owner of teh platform.
• Assist team members with Root cause analysis and reference documentation.
• Help make process improvements to teh organization by identifying blocking and communications issues and systemic product and product issues.
• Proactively addressed system issues with potential impact for teh corporation
• Owner of platform and knowledgeable of all operational and maintenance activities up to monitoring teh efforts
• Daily MS SQL queries for reporting on various customer data needs.
• Front and backend data verification using SQL statements and MS SSMS

Confidential Colege Park, GA

IT - Systems Analyst

Responsibilities:

• Lead teh design and planning of teh infrastructure dat supported new and existing applications and technologies
• Acted as a liaison between city staff, vendors, and IT team members
• Analyzed existing business workflows and suggested process improvements
• Developed policies and procedures for network facilities and system application
• Provided technical documentation and maintained citywide technical knowledgebase
• Maintained project schedule for all City IT and telecommunications projects
• Reverse engineered existing software implementations
• MS SQL queries for reporting on various departments (finance and accounting, customer service, water, etc.)
• Remediates existing problems and suggested automation and other relevant innovations
• Performs analysis and makes recommendations regarding server and network related equipment & software
• Supports existing servers, systems and networks and other duties as assigned
• Develops and/or coordinates training for users and IT staff
• Oversees disaster recovery testing and procedures
• Maintains communication with project stakeholders.
• Develops and evaluates options in infrastructure planning to support new applications and technologies.
• Front and backend data verification using SQL statements and MS SSMS

Confidential, Atlanta, GA

Senior Business Systems Analyst Consultant

Responsibilities:

• Gatheird requirements, documented functional specifications, used case diagrams, created user stories, and outlined process flows
• Determined operational objectives by analyzing business processes/transactions
• Created and executed process workflow charts and diagrams using MS Visio
• Improved business processes by writing improved procedures
• Drafted and maintained user documentation
• Recommended reliable and cost-TEMPeffective technical solutions
• Solicited requirements, documented functional specifications, use case diagrams, user stories, and process flows
• Converted business requirements into functional requirements
• Determined operational objectives by providing business analysis of processes and transactions.
• Maintained system protocols by writing and updating procedures.
• Provided references for users by writing and maintaining user documentation
• Assisted with help desk support and user training
• Analyze clients' requirements by studying their business procedures and functions.
• Validate all communication by maintaining proper documentation.
• Recommend competent and cost-TEMPeffective solutions for teh client's business requirements
• Review and change requirements, specifications, business processes and recommendations related to proposed solution
• Gathering business requirements from various sources inside and out of teh organization.
• Assist in managing frequent resource demands
• Backend data verification using SQL queries with MS SQL Server Management Studio

Confidential, Johns Creek, GA

Test Advocate Consultant

Responsibilities:

• Modified test plans and other software delivery documents as necessary for Confidential ’s Off Price (MOP) Pool Stock Ticketing and Transfer too (PTT) applications
• Co-led team of 6 offshore test resources in India
• Defined testing scope, estimates, and forecast QA
• Collaborated with business teams, program manager, project manager, business analysts, developers, and other project team resources
• Partnered with developers and business analysts to ensure software aligns with identified business requirements and general application standards
• Gatheird business requirements from internal and external sources
• Backend data verification using SQL queries with MS SQL Server Management Studio

Confidential, Tucker, GA

North American Test Team Lead

Responsibilities:

• North American QA test team lead for Microsoft Dynamics AX 2012 implementation.
• Developed test plans covering content, system, performance, integration, user acceptance and regression testing
• Maintained test environments, test data, and testing tools
• Tracked and reported testing progress against teh testing plan

Confidential, Atlanta, GA

Quality Assurance Analyst

Responsibilities:

• Responsible for coordination and execution of system functionality and testing
• Created test scripts and test cases
• Maintained detailed test logs
• Developed and executed test plans
• Managed testing using JIRA.

Confidential Kennesaw, GA

Quality Control Analyst

Responsibilities:

• Java development environment.
• Developed test strategy and test plan documents.
• Analyzed, gatheird, and documented requirements for Web based applications.
• Specification review, requirement, and test case creation.
• Internal test case review.
• Test case execution.
• Track test execution progress and report status.

Confidential, Colege Park, GA

Lead Systems Analyst Consultant

Responsibilities:

• Analyzed and supported Java and .NET applications.
• Project management for major enterprise systems consisting of Utility Billing, Finance, Human Resources, Tax, and Community Development departments.
• Solicited requirements, documented functional specifications, use case diagrams, created user stories, and created process flows.
• Determined operational objectives by providing business analysis of processes and transactions.
• Improved business processes and system use by identifying areas of challenge and revamping procedures
• Defined project requirements by identifying project milestones, phases, and elements
• Used Cognos 8 and SQL Server to interact with database
• Backend data verification using SQL queries with MS SQL Server Management Studio

Confidential, Alpharetta, GA

QA Lead Consultant

Responsibilities:

• Lead for 9+ onsite, offsite, and offshore QA team members
• Developed test strategy and test plan documents
• Gatheird, developed, coordinated, and maintained business requirements
• Delegated tasks to testing team and optimized workforce resources
• Managed test effort using HP ALM and SharePoint
• Facilitated project meetings with business owners, project team, and QA team.
• Attend and participate in regular conference calls with onsite, offsite, and offshore teams.
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.
• Backend data verification using SQL queries with MS SQL Server Management Studio

Confidential Kennesaw, GA

QA Manager

Responsibilities:

• .NET development environment and applications
• Managing QA across business group for all internally built applications
• Managed 5+ offshore team members.
• Chief tester and responsible for verification prior to live release of all in-house applications
• Work closely with developers and users to ensure software built in line with success criteria
• Developed, implemented, managed, and maintained all quality assurance processes and methodology.
• Developed test strategy and plan documents.
• Develop, managed, and maintained test cases for manual test efforts.
• Develop, managed, and maintained defect tracking.
• User education for best practice, system usage, and issue/change submissions
• Management of all documentation pertaining to teh systems development
• Backup technical analyst
• Backup report analyst using SQL queries with MS SQL Server Management Studio.
• Create and managed test schedules for all internally developed systems.
• Junior level .NET programming as needed.
• Backend data verification using SQL queries with MS SQL Server Management Studio.
• Report status to management.
• Business analysts for all internally developed systems.
• Configuration management for QA and Live releases
• Deployment management of Live releases
• Assisting users with computer hardware and software issues.

Confidential Forest Park, GA

Lead QA Engineer

Responsibilities:

• Java development environment and applications.
• Served as lead tester with development team to reduce teh critical defects prior to formal test cycles.
• Served as lead tester for various modules during R2 in an Agile environment.
• Served as lead on-onshore testing resource for functional test efforts (offshore teams located in Germany and India).
• Developed test strategy and plan documents.
• Performed application integration testing to ensure newly developed and modified modules did not adversely effect completed modules.
• Performed system integration testing to ensure teh newly developed and modified application system does not adversely effect legacy systems already in place.
• Served as a continual resource for smoke test.
• Created and modified manual test cases and defects for internally developed systems.
• Facilitated meetings on teh testing methods, processes, and procedures.
• Facilitated status meetings to management.
• Coached new contractors and DHL employees on and offshore.
• Created and managed test schedules for individual projects.
• Worked closely with business analysts in gathering functionality for building requirements documents
• Worked closely with business resources to ensure products were ready for acceptance testing.
• Backend data verification of Oracle 10g database using Oracle SQL Developer.
• Managed test effort using HP Quality Center.
• Associates Degree - Programming Specialist