SUMMARY

• Organized and personable network expert and MCSE/MCITP SA with 10 years professional experience and extensive technical training.
• Proven ability to build good customer / user relationships by providing rapid, responsive and technically skilled solutions.
• Demonstrated track record of solving complex business connectivity issues; solid grasp of network principles and best practices.
• Able to work independently or in teams, learning new technologies and skills on my own.
• Open to travel and relocation.

TECHNICAL SKILLS

Software: Power - user & troubleshooter for Case Trakker Enterprise (Medical Application) Citrix Presentation Server 4.0 VMware ESX 3.0/3.5/4.x/5, VMware VCS/vSphere, Altiris, Adobe Acrobat / Reader, Solarwinds Engineer Toolset, Blackberry Enterprise Server, Trend Micro, OSCE 7.3, Symantec Anti-Virus Corporate Edition, WSPingPro, NetworkMonitor, PCANYwhere, VNC, Ghost, Ethernet Sniffers, Veritas Backup Exec, Commvault Simpana, Microsoft Office (Word / Excel / PowerPoint / Outlook / IE / Access / VISIO), Active Directory.

Hardware: Dell Poweredge servers / PowerConnect switches / desktops & notebooks / Printers, HP Proliant servers / desktops / notebooks / Printers / Procurve switches, 3Com switches / firewalls, Cisco switches / routers / hubs / modems, Sonic wall firewalls; internal PC / server components

OS: Windows NT / 2000 / 2003/2008/SBS2003/SBS2011 Server, Windows NT / 2000 / XP/7, Vmware ESX/ESXi

Networking: Thorough understanding of TCP/IP, LAN, WAN, VLAN, WLAN, VPN, SMTP, DNS, ISDN, DHCP, WINS, DMZ

Cabling: Installed & tested CAT5 / CAT6 UTP infrastructure wiring

PROFESSIONAL EXPERIENCE

Confidential, Southfield, MI

Enterprise Systems Administrator

Responsibilities:

• Manage client projects, including researching new solutions, design, and implementation.
• Manage and maintain client Server systems including Windows 2K/2K3/2008, SBS 2003/2011 OS, Exchange 2003/2007/2010, and SQL environments.
• Manage Active Directory, Group Policy, and replication for a multiple site environment.
• Manage Commvault Backup systems for multi-site environment.
• Bring new servers online and decommission as needed.
• Manage and maintain client VMware environment, including vmware ESX 4.1, ESXi 5 Environment.
• Manage client SAN environments for multiple sites.
• Manage Sophos Anti-Virus deployment and management for multi-site environment.

Confidential, Madison Heights

Systems Engineer

Responsibilities:

• Manage client projects, including researching new solutions, design, and implementation.
• Manage and maintain client Server systems including Windows 2K/2K3/2008, SBS 2003/2011 OS, Exchange 2003/2007/2010, and SQL environments.
• Manage Active Directory, Group Policy, and replication for multiple site environments.
• Bring new servers online and decommission as needed.
• Manage and maintain client VMware environment, including vmware 3.5, vSphere 4.0/4.1/5, Virtual Center Server.
• Manage client SAN environments.
• Monitor client systems using Kaseya IT Center, and resolved reported issues.
• Maintain documentation for client systems.
• Manage escalated client support issues and resolve as needed.
• Worked on Multiple projects throughout role as Systems Engineer including migrating client from Novell/Groupwise to Microsoft SBS 2011/Exchange 2010.

Confidential, Houston, TX

Systems Engineer

Responsibilities:

• Promoted to Shared Services Division to support corporate servers and VMware hosting environment for multiple clients.
• Support VMware 3.02/3.5 ESX/ESXi environment using Virtual Center Server, install new ESX hosts, upgrade hosts to ESX 3.5, and apply patches.
• Support Compellent SAN.
• Support network infrastructure components.
• Build new client servers and bring online for existing and new clients.
• Apply server patches as necessary.
• Monitor corporate and customer systems using EM7 monitoring solution.
• Maintain backups for shared services hosting clients and corporate systems using Commvault 7.0 backup solution. Also maintain backups remotely for off site clients using Symantec Backup Exec and Ultrabac software.
• Maintain documentation for clients and procedures for Shared Services clients.
• Support DR solution for clients using Doubletake Software.

Confidential, Houston, TX

Systems Engineer

Responsibilities:

• Recruited by previous employer to take on complex web-based pharmaceutical system and related hardware for geographically dispersed pharmacy client with 24 locations nationwide.
• Provide systems and network design, administration, and support for systems and end users across 22 pharmacies and 2 data centers.
• Work closely with senior customer contacts and key end users to understand and define IT issues and quickly resolve those problems.
• Install, configure, maintain Windows 2003 server and desktop systems, network equipment (network printers, switches, scanners, Firewalls) desktop computers and handheld Blackberry devices.
• Develop meticulous documentation for complex systems and procedures including Cips Pharmacy Backup System, Enterprise Anti-Virus and Anti-Spam Solution, etc.
• Conduct site surveys, report existing infrastructure, and make recommendations to support customer requirements.
• Implemented Cips Pharmacy Backup Solution for site pharmacies.
• Successfully set up many remote sites including servers, desktops, and all network equipment.
• Received formal recognition for bringing new sites online with zero issues; also for resolving security conflicts with pharmacy software.

Confidential, Hanover, MD

Microsoft Exchange Administrator

Responsibilities:

• Heavily recruited by large national IT service firm to provide support for Microsoft Exchange E-mail Environment.
• Worked independently at customer locations (onsite and off) and provided 24-hour on-call technical support and troubleshooting.
• Support Microsoft Exchange system including Exchange 5.5 servers, Exchange 2003, and clustered servers. Troubleshot escalated help desk tickets regarding e-mail.
• Researched, planned, and implemented new technologies and servers for e-mail systems including Anti-Virus and SPAM solutions.
• Researched new technology including hardware and software, negotiated quotes and recommended buy/build decisions.
• Divided customer 186GB Exchange database into smaller databases that reduced performance issues, and mitigated risk of losing data in case of failure.
• Also divided information store into several stores reducing the risk of all e-mail services crashing due to one store’s problem.
• Planned migration to virtual environment and researched new SPAM technologies including Baracude SPAM appliance before being recruited back by previous employer.

Confidential, Houston, TX

Network Engineer

Responsibilities:

• Provided network design, engineering, administration, and technical support / troubleshooting.
• Advanced from working in directed teams on small client projects to independently handling larger client projects.
• Supported customer servers, and ensured availability and reliability of customer systems.
• Provided customer training and education as needed.
• Built strong Vendor and Customer relationships by providing rapid response and ability to solve problems quickly, as well as presenting training when needed.
• Research new technologies and solutions, and presented to clients.

Confidential, Houston, TX

Data Management Support

Responsibilities:

• Promoted through four roles in six years to designing support and reporting tools for department.
• Automated processing of multiple clients’ MRP reports using Access / Excel tools (to translate raw data from MRP reports for input into corporate mainframe system), reducing time required to calculate necessary inventory levels. Gave customer demos on EDI software and auto-replenishment program.
• Installed and configured e-commerce software and related electronic device software.