Lead Systems Technician Resume

TECHNICAL SKILLS

Active Directory HTML/CSS/JavaScript, PowerShell Scripting, Python, DHCP, DNS, Windows Server 2012/2016 VMware / Hyper - V, SCCM, Office 365, WSUS

PROFESSIONAL EXPERIENCE

Lead Systems Technician

Confidential

Responsibilities:

Administered vCenter Server 4.1 to manage 4 ESX 4.1 hosts, 20+ Virtual Machines (VMs) running Linux & Windows guest OS and iSCSIs.
Created and implemented group Policy Objects regarding domain passwords and network share drive mapping.
Support for front facing government customer, responsible for providing tier III resolution for application and server issues.
Maintained server updates via WSUS, SCCM
Administered SharePoint 2013, Exchange, —File and Print, and Active Directory Servers
Provide and support of end users and Helpdesk Staff Manage and track assigned tickets daily
Develop and Shared -nowledge Base, and How:to Articles of the overall Design of the infrastructure and solutions to potential issues.

System Admin

Confidential

Responsibilities:

Installation, conFguration, maintenance, and troubleshooting Windows 2008/2012 servers.
Active Directory, Windows Domains, and Windows services such as DNS, DHCP and GPO
Applying OS patches and service packs to servers and workstations via SCCM perform routine operational tasks review operating logs, perform system imaging, create user accounts and archive d Confidential

System Admin

Confidential

Responsibilities:

Provided day-to-day support,, and technology implementation as well as long term project management for a medium sized government Network.
Responded to Escalated tickets via remedy, from Tier II
Resolved issue which includedz SharePoint, OfFce, Windows 7 Errors, and iPhone and Blackberry support.
Created Windows 2008 R2 domain containing Domain Controllers, DNS, DHCP and file and print servers

System Admin

Confidential

Responsibilities:

Provided day-to-day support,, and technology implementation as well as long term project management for a medium sized jovernment Network.
Responded to Escalated tickets via remedy, from Tier II
Resolved issue which included SharePoint, Office, Windows 7 Errors, and iPhone and Blackberry support.

HelpDesk Tier II

Confidential

Responsibilities:

Norfolk Joint —orce Command Head uarters.
Microsoft System Center Configuration Manager SCCM for deploying Systems, software updates, and patches.
Evaluated and optimized jroup Policies for speed and efFciency.
Improved system security through Implementation of the Security Technical Implementation guides, STIGS
Researched and recommended redesign of Windows Domain Name Services to optimize the network. Troubleshot and resolved technical issues using Active Directory, SMS, and Remedy Tool System.

Helpdesk,

Confidential

Responsibilities:

Tier I support for the NMCI network (Navy Marine Confidential Intranet) supporting civ/military/contractor employees from various computer networks.
Supported over 500,000 users and computer accounts.
Resolved incoming tickets via web, phone, or walk-ins assisting staff with escalated trouble calls via remedy including but not limited to Microsoft ofFce suite, hardware, software, and handheld related issues
Escalated unsolvable issues to base Operations with the use of remedy.