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It Systems Administrator Resume

Dallas, TX

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

IT Systems Administrator

Responsibilities:

  • Maintaining Windows Server 2008, 2012, and 2016 environments.
  • Managing Windows Servers in VMWare vSphere.
  • Remediating and installing Salt and Splunk agents.
  • Troubleshooting errors with Salt and Splunk, specifically installed agents on Windows Servers.
  • Administering Windows Powershell scripts.
  • Running Linux command lines to establish Salt access.
  • Creating and resolving change requests and incidents in the ServiceNow ticketing system.

Confidential - Dallas, TX

IT Systems Administrator

Responsibilities:

  • Maintaining Windows Server 2008, 2012, and 2016 environments.
  • Patching Windows environments through SCCM.
  • Deploying software updates with Powershell scripts.
  • Expanding hard drives as per disk requirements.
  • Handling tickets in ServiceNow ticketing system.
  • Maintaining Active Directory environment, including Group Policy Objects.
  • Networking servers on the company domain.
  • Administrating VMWare server environment.
  • Deploying of new production and developer servers.

Confidential - Atlanta, GA

Office 365 Administrator

Responsibilities:

  • Creating Office 365 mailboxes and provisioning account licenses.
  • Resetting password and unlocking accounts in Exchange online.
  • Modifying distribution lists and security groups in FIM.
  • Deploying software through SCCM 2012 to multiple workstations.
  • Upgrading an SCCM environment from 2012 R1 SP1 to version R2 SP1.
  • Maintaining Active Directory accounts and permissions.
  • Assigning permissions to shared mailboxes.
  • Supporting 500+ users in Windows 7 and Windows 10 environment.
  • Creating and modifying tickets in SolarWinds ticketing system.
  • Extracting Outlook PST files for archiving.
  • Supporting Outlook 2010, 2013, and Office 365 mail platforms.
  • Installing and troubleshooting software applications.
  • Imaging of Windows 8.1 OS onto Windows Surface Pro 3 and Surface Book
  • Supporting DELL hardware laptop and desktop computers.
  • Project planning for software deployment.

Confidential - Atlanta, GA

Helpdesk Administrator

Responsibilities:

  • Supporting site for 500-1,000 employees in a financial center, as well as off-site support for VPN users.
  • Security for laptops and desktops, utilizing Bitlocker authenticiation.
  • Completing tickets via ServiceNow ticketing system.
  • Adhering to SLA standards of ticket completion, based on requirements.
  • Maintaining tickets by updating status and completion times, as well as work notes.
  • Imaging and maintaining Lenovo Thinkpad T430, T450, and HP Elitebook 840 model laptops.
  • Imaging and maintaining Lenovo M81, M83, and P500 workstation desktops.
  • Installing software remotely and supporting software via Run Advertise Programs and network deployment.
  • Supporting security enhancements, Windows updates, and software patches.
  • Locking down computers, new hire setup, and instructing users on first-time access to the network.
  • Migrating and refreshing systems from Windows XP to Windows 7 Enterprise.
  • Maintaining hardware issues and system swap requests.
  • Oversee projects, such as migrations and moves, as needed.

Confidential - Atlanta, GA

Intel Integration Engineer

Responsibilities:

  • Migration of 1500 VMWare virtual servers to Hyper-V environment.
  • Utilizing SCVMM 2012 console to launch, configure, troubleshoot, and remove Hyper-V migrations.
  • Creating backups of VMWare servers, as well as utilizing automation for post-migration cleanup process.
  • Maintaining SharePoint of migration processes, date completed, and notes.
  • VPN access to the network for remote work, as well as any after-hours procedures.
  • Configuration of Windows server environments: Windows 2000, NT to Windows 2008 R2, and Server 2012.
  • Configuration of IPv4 service, IPv6 service, TCP/IP Routing.
  • Collaborating with IT department on process changes.
  • Updating documentation upon migration process changes.
  • VLAN issue resolution for existing Virtual Machines in VMWare vSphere and Hyper-V SCVMM.
  • Citrix application servers migrated and troubleshooting, including Xenapp.
  • Configuring VM attributes with IT department role titles, including DEV, Test, and QA.
  • Resolving technical issues between VMWare and Hyper-V to migrate systems.
  • Supporting Hyper-V environment, making configuration changes to RAM, networking, and VHD capacity.
  • Transferring of Hyper-V servers between Hyper-V hosts.
  • Monitoring of server and VLAN activity, logs, and statistical data via SCVMM 2012 console.
  • Configuration of Avaya IP Phone and Avaya One-X Communicator, inbound/outbound connectivity.
  • Utilizing Microsoft Lync, Outlook 2007/2010, and SharePoint Online in send/receive correspondences.
  • Troubleshooting of Hyper-V VLAN host issues for issue resolution.
  • Installing Windows Server service pack updates, launched for designated servers.
  • Setting up firewall rules, support of clustered servers and IIS services.
  • Configuring updates to SQL servers running versions from SQL 2000 to SQL 2008.
  • Installing various applications to servers, via SCCM.
  • Remote Desktop Protocol access to server environment, including virtual servers and server hosts.
  • Maintaining Active Directory environment for Windows Server 2003, 2008 R1 & R2.
  • Collaborating with application owners, for migration and decommissioning of servers.
  • Supporting HP physical server hardware including standalone DL servers, as well as Blade servers.
  • Interpreting/updating environment playbooks and Visio drawings.
  • Utilizing login scripts for user account profiles.
  • Instructional training of other engineers and application owners on project scope and documentation.
  • Network planning, maintenance scheduling, server optimization via service pack upgrades, system updates.

Confidential - Chicago, IL

Exchange Consultant

Responsibilities:

  • Deploying of Office 365 Environment / Cloud-based email infrastructure, topology and system requirements.
  • Migration of 3500 user accounts from Novell GroupWise to Office 365 and access level administration.
  • Utilizing Quest migration tool for account migration, calendar, tasks, and notes.
  • Provisioning of Directory Synchronization process in Office 365, synchronizing accounts and mailboxes.
  • Setting up of Directory Synchronization Server and server hardware requirements.
  • Office 365 for Education Cloud licensing protocol, with configuration of Microsoft Certificate Services.
  • Designing, implementing, and modifications to Active Directory interface for Windows Server 2008 R2.
  • Migration of Group Policies for all user groups and roles.
  • PowerShell Scripting on user account credentials modification.
  • Symantec Endpoint Enterprise Protection management of firewall and Port Open Request collaboration.
  • Citrix NetScaler configuration and management for cloud service requirements.
  • Maintaining and cleaning up of Active Directory Environment, including all OU’s / Child Domains.
  • Utilizing VMWare for test server environments.
  • Creating environment drawings in MS Project and Visio.
  • TCP/IP Routing and DNS server configuration.
  • Supporting of ILM and FIM server interface.
  • MX record modification in mail server protocols, as well as SMTP routing and SSL certificate.
  • Migration of Test Users Group using IMAP Migration and Quest Migration Tools.
  • Pilot Migration for OIT department from Novell GroupWise to Office 365.
  • Setup of ADFS 2.0 Server Farm and ADFS 2.0 Server Proxy Environment.
  • SQL Server 2005 and 2008 properly updated and configured.
  • IIS 7.0 customized and web certificates registered for ADFS environment.
  • Setting up of Mobile Devices (iPhone, iPad, and Android) in the Cloud.
  • Blackberry Devices setup in the Cloud.
  • Remotely attended and serviced hosted and cloud environments.
  • 24x7 system support availability, monitoring, and post-migration cleanup.
  • Debugging and troubleshooting to Active Directory, ILM, SQL, and Exchange environments.
  • Remote support via VPN access to network.
  • System patches and upgrades as needed, network planning and maintenance scheduling.

Confidential - Phoenix, AZ

Systems Migration

Responsibilities:

  • Transferring former Alltel PC equipment out of Confidential wireless stores due to merger in operations.
  • Working with DELL PC’s (GX280, 620 models) and DELL monitors.
  • Reimaging of DELL PC models and system wiping.
  • Moving of peripheral POS equipment (cash drawers, scanners, and POS keyboards.)
  • Inventorying of peripheral POS equipment.
  • Testing of LAN network connectivity on newly set-up workstations in stores for functionality.
  • System documentation to define tasks and task completion.
  • Audit of system equipment, peripherals, and devices.

Confidential

Deskside Support Technician

Responsibilities:

  • Supporting a call center of 700+ users as a desk-side technician for all PC equipment needing replacement, software requiring installation/uninstallation, and desk move projects.
  • Imaging of PC’s including DELL Optiplex SX280, Optiplex 745, and Toshiba Tecra laptops with the corporate PC image.
  • Responding to existing tickets and logging new tickets as transferred from the helpdesk within SLA time requirements on the HPSD and HPSM ticketing systems.
  • Ensuring proper installations of Lotus Notes version 6.5 and 7.0 software and Lotus Notes ID files to user’s desktops.
  • Working with the logon script to ensure proper drive mappings and user icons for each user’s desktop.
  • Backing up and restoring of all user data upon reimaging of the corrupt hard drive or PC equipment.
  • Troubleshooting Internet Explorer version 6 and 7 issues dealing with pages loading incorrectly, as this was an integral part of the call center representative’s position, accessing pages such as Western Union Speedpay.
  • Printing from Lexmark printers and printer drivers supported by the site were phoned into Lexmark support for all usability issues.
  • Installing of Dialer application and Dialer Campaign to new training room computers, had to unplug all training room PC’s and assist to break down these rooms when used for monthly conferences.
  • Faxing of documents from RightFax client 8.5.1 and 9.3 were serviced in order to properly send and receive faxes for most users.
  • Installing Microsoft Office Suite, Project, Publisher, Visio, and Java Runtime 6 to user’s machines depending on requirements and PC or web components utilized.
  • Servicing and support of ViewSonic monitors, including versions VG900 and VP950b.
  • Testing hardware for functionality issues and determining the necessary replacement parts.
  • Replacing system parts for supported DELL Optiplex PC’s from DELL company, including motherboards, heat sinks, power supplies, and hard drives.
  • Administering basic level of support for blackberries and Toshiba Tecra laptops for the managers.
  • Planning of a large desk move project, involving the moving of 50 to 100 PC workstations and their associated equipment to new cubicles within a month.

Confidential

Systems Rollout and PC Imaging

Responsibilities:

  • Assisting in company-wide rollout of Confidential Technical Center’s corporate image of Windows XP Service Pack 2 on DELL and HP personal computers, as well as laptop portables.
  • Migrating user personal files to external hard drive equipment as a manual backup to be moved back after new company image has been formatted onto internal hard drive.
  • Transferring hard drive equipment between existing DELL computers whenever instructed.
  • Backing up and restoring of PC contents by way of command-line software application.
  • Filtering of specific unnecessary data per user as provided by documentation for new PC image.
  • Mapping of network drives and network printers for individualized access to data, as needed per user.
  • Setting of user access levels depending on laptop ‘power user’ or desktop ‘standard user.’
  • Corporate software installations, such as ‘SAP’ employee payroll application, installed from network as needed per user, using “Run Advertised Programs.”
  • Testing connectivity and for user-friendly boot to user’s profile for a smooth transition over.
  • Installing any additional user-provided software application discs, such as MapPoint.
  • Testing of Outlook 2003 functionality for all users after imaging to verify access to PST directories.
  • Verifying log-on for each user to the Confidential employee portal upon internet access on network.
  • Taking note of assigned PC and laptop service tags and each legacy ID on computer name.
  • Making use of “User Profile Creator” in order to create backup list of personal data and mapped drives to confirm all data has been restored after image and restore process have been completed through.
  • Contacting Confidential ’s corporate conference line to perform a live confirmation of each backup and restore with the executive IT infrastructure.

Confidential - Phoenix, AZ

Desktop Support Technician

Responsibilities:

  • On-site software & hardware support for DELL Optiplex GX260/270/620 workstations, Windows 2000.
  • 800+ end-users of Confidential Financial and Real Estate.
  • Support of clients remotely by phone and by visiting customers according to DELL guidelines.
  • Ticketing systems - OVSC & SRMS console - intricate reporting of client details; including PC serial #’s, incident details, work-around information, and ticket closure necessary within the SLA clock deadline (8 hour maximum).
  • Remote access application - VNC Viewer - used for remotely resolved incidents.
  • Certified with following DELL certifications: DSP - Customer Experience V. 2.5 Certification, Foundation 2007 Portables, Foundation 2007 Desktops, Trusted Advisor for Field Service, Dell Soft Skills - Certification, Basic Wireless Technology - Certification, Dell ESD - Certification, DSP Client - On-Site Troubleshooting w/Power Tester Certification.
  • With certifications, given rights to travel to all DELL on-site support locations and provide desktop support for all business desktops & portable units.
  • Configured PC hardware to install/de-install motherboard components, RAM, and power supply.
  • Swapped out old PC units, monitors, keyboards, mice; system defragmentations; re-imaged PC’s to Unisys company standards; software installation via Ghost-cast server application; user account access privileges; worked in conjunction with the corporate helpdesk in India for ticket escalation.

Confidential - Phoenix, AZ

Networking and Systems Migration

Responsibilities:

  • Performed time-critical systems migration on a nation-wide level, access to all franchise PC terminals.
  • 200+ retail clinics throughout the U.S undergoing a massive software upgrade, allowing all store terminals to process customer orders and effectively manage appointments.
  • Networked all PC terminals and printers involved in the project, as well as multiple system upgrades.
  • Utilized LogMeIn software application to remotely access all terminals.
  • Troubleshooting of all present and forthcoming issues via outbound calls to each clinic.
  • Final testing and upgrading of new software for launch.

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