SUMMARY

• Versatile IT Leader with 12+ years of experience delivering network administration, IT consulting, and global leadership in a variety of work environments and for a wide range of organizations.
• Army Veteran with 8 years of military leadership including 14 months as confidential in Afghanistan.
• Transform IT operations through proactive network, hardware, applications, and system administration.
• Identify and implement software/system upgrades including migration to Windows 2019 file server.
• Build trust with clients and within organization, quickly troubleshooting and resolving critical issues.
• Regularly grow technical/leadership skills, earning Lean Certification and attending Warrior Leader Course.

SKILLS

• Information Security
• Server Architecture
• System Migration
• VMware
• SaaS
• Cloud
• Design/Installation
• Strategic Planning
• Network Administration
• IT Configuration
• Troubleshooting
• Policies & Procedures
• Project Management
• Leadership
• Vendors
• Software Applications
• Best Practices
• Problem Solving

PROFESSIONAL EXPERIENCE

Confidential, Harrisburg, PA

Network Administrator

Responsibilities:

• Direct IT strategy for electrical and mechanical industrial contractor, managing computer networks, hardware, systems software, applications software, and program configurations.
• Proactively analyze technology usage and requirements, driving productivity improvements. Troubleshoot technology issues, replacing defective components, as necessary.
• Manage cross - functional project teams, coordinating upgrade activities. Negotiate with vendors including internet providers, focusing on pricing and support.
• Create Adobe PDF fillable forms. Manage equipment lifecycle, maintaining records and agreements. Key accomplishments include:
• Boosted productivity via migration of Windows 2008 R2 file server to newly-built Windows 2019 file server, saving up to 40% in storage space, migrating 15TB+ in under 12 hours, and no reconfiguration for users.
• Spearheaded IT upgrades across organization, researching products/software, receiving several quotes, presenting proof of concept to Board of Managers, testing potential solutions, and optimizing systems.
• Overhauled cellular service across 400+ devices, cutting costs by thousands of dollars/month, upgrading outdated phones, negotiating rate plans, adding hundreds of lines, and improving overall service quality.
• Strengthened phone system, upgrading to Mitel Connect 22.10.7600 from ShoreTel 14.2 Phone System.
• Expanded virtualization footprint of companies’ infrastructure reducing number of physical servers to only a few ESX servers utilizing VMware.
• Full ShoreTel VoIP phone system upgrade to Mitel connect with Active Directory integration and server OS upgrade to 2016.
• Leading server upgrades from Windows server 2008 r2 to Windows server 2016/2019.
• Lead windows 10 upgrade processes across the company.

Confidential

Subject Matter Expert

Responsibilities:

• Engineering and construction software: Star Builder, ETAP, SKM, AutoCAD, and BIM software
• Windows Server Maintenance: Active directory, DNS/DHCP, print servers, file servers, SQL servers, network license server, exchange server, application servers, monitor server logs
• IT infrastructure components: VMware, Aruba/HPE switches, Ubiquiti Wi-Fi, Mitel phone system, ESX servers, Veeam backup software, SonicWALL firewalls, VPN, camera system, access control system
• Desktop/laptop computers and plotters/printers: Build PCs in-house “whitebox”, hardware configurations and upgrades, load operating systems, and maintain Oce and HP large format plotter and Brother printers
• Help Desk Ticket System: manage Happy Fox ticket system and update for user-friendly help system
• Information Security: Symantec Antivirus & Bitdefender Antivirus programs

Confidential, Harrisburg, PA

IT Consultant

Responsibilities:

• Delivered expert IT advice to wide range of clients, quickly troubleshooting network issues, and only replacing equipment when necessary. Maintained inventory of parts used and documentation of work completion.
• Improved client systems, configuring and installing wireless routers, switches, servers, and computers.

Confidential, Mechanicsburg, PA

Repair Technician

Responsibilities:

• Resolved hardware/software issues, testing/troubleshooting systems, reinstalling software, adjusting software setting, and reassembling laptops after repairs and part replacements. Managed reporting systems, updating work completion and parts utilization for all work completed.
• Bolstered client technical capabilities, installing/configuring new equipment including operating software.

Confidential, Silver City, NM

Computer Consultant

Responsibilities:

• Identified client technology and systems requirements, building relationships with customers, sales team, and marketing staff. Established hardware and software requirements including platforms, interfaces, bandwidths, and routine schemas. Created conceptual, logical, and physical network designs.
• Managed wide range of projects including equipment installation, network design, and hardware upgrades.

TECHNICAL SKILLS

• Wide Range Hardware
• Software
• Systems
• Applications
• Networks
• SaaS
• Public Cloud
• Microsoft 365
• Mitel Phone System
• VMware
• Veeam Backup
• Windows Server
• Aruba/HPE Switches
• SonicWALL Firewall
• SonicWALL VPN
• Star Builder Software
• ETAP Software
• SKM Software
• AutoCAD
• Microsoft Products
• Ubiquiti WiFi Design & Installation
• HappyFox Help Desk Ticket System
• ESX Servers
• Symantec & Bitdefender Antivirus Programs