System Analyst Resume Profile PA - Hire IT People

OBJECTIVE:

I am seeking a fulltime Desktop/System Admin position that utilizes my experience in problem solving and customer support.

SOFTWARE/HARDWARE

Software Experience: Windows Server/Client Administration, Microsoft Office 97-2003, McAfee EPO, Remedy, Track-IT, Cisco VPN client, Syteline, As400 PeopleSoft, HP Insight Manager, Mercury Sitescope, Computer Associates ArcServe backup, Microsoft ISA firewall, RightFax, Active Directory, Security Patches. Microsoft Exchange 5.5, 2003 , PHP, HTML, FTP, MYSQL
Hardware Experience: Printers, IBM, Dell, Gateway Computers. Wireless Devices, Cisco Devices

EXPERIENCE:

Confidential

System Analyst/ Systems Administrator

Administer systems to meet all management and employee needs
Install, patch, and manage company servers, providing a variety of services, including web, file, and email. Perform hardware installation according to company needs
Secure and monitor systems using virus controls
Administer and setup of company computers
Administer Cisco routers and switches

Confidential

Systems Technician Jan

Supported 4000 customers in multiple locations worldwide through the global IT datacenter
Monitored and supported 600 servers and 40 Frame Relay circuits
Solved server related issues that were critical to company revenue
Administered user accounts
Resolved customer complaints that resulted from poor network service

Confidential

Computer Programmer

Confidential

Technical Support Specialist

Provided technical support to security dealers/ end users for PC applications and access control system hardware.
Interacted with software systems engineering to restore service and identify and correct core problems.
Simulated or recreated user problems to resolve operating difficulties.

Confidential

Catering Manager

Planned, organized and executed all aspects of catering functions
Managed functions from 50 1000 customers with as many as 15 employees assigned to the event.
Responsible for ordering all catering supplies
Worked closely with customers to meet their needs