QUALIFICATIONS SUMMARY

• 33 years of total information technology experience. 23 years of software development experience including every aspect of the software development life cycle.
• Lead roles in the application monitoring area, user interface area and the database area.
• Experience includes working at world class software corporations including IBM, Oracle and Lockheed - Martin Aerospace.

TECHNICAL SKILLS:

• Application Monitoring
• Software Development
• Web Development
• Human factors
• Technical Support

PROFESSIONAL EXPERIENCE:

Senior Consultant, BSM Systems Engineer

Confidential, Morristown, New Jersey

Responsibilities:

• Management (BSM) monitoring environment, HP Business Process Monitor (BPM) monitoring probe environments and the HP VuGen scripting environment. I analyzed and documented the customer’s HP BSM environment.
• The environment is an extremely secure technical environment that requires the ability to adapt to extremely restrictive access measures, yet still be able to create monitoring scripts that can operate within these procedures to successfully monitor these critical financial applications. I supported installing and configuring HP BPMs for the customer. I created reusable code modules and procedures that can be used by multiple VuGen scripts. I created custom BSM reports for these environments.
• The scripts I created involved the use of security s and manual correlation techniques. I created Web - HTTP/HTML protocol, TruClient Firefox protocol and TruClient Internet Explorer protocol VuGen scripts for these applications. I created performance alerts and failure alerts for these VuGen scripts.

HP Tools and Environments: VuGen 12.2, HP BSM 9.25, HP BPM 9.25.

Field Consultant, BAC Systems Engineer

Confidential, Sterling, Virginia

Responsibilities:

• Completed a fifteen-month assignment providing VuGen consulting services for a United States Government Agency. I analyzed and documented the customer’s current HP Business Availability Center (BAC) environment. I was the lead VuGen scripter for the ISAF and PDMSS monitoring projects.
• I created procedures related to every aspect of these monitoring projects. I supported installing and configuring HP Business Process Monitors (BPM)s for the customer. I created reusable code modules that can be used by multiple VuGen scripts. I created custom BAC reports for these environments. The scripts I created involved the use of security s and manual correlation techniques. I created performance alerts and failure alerts for these VuGen scripts. I configured and transferred all the BAC 8.06 PDMSS scripts to the HP Business Service Monitor (BSM) 9.2 environment. I helped trouble shoot and analyze the customer’s BSM 9.2 environment. I completed HP classes on VuGen 11.0 and BSM 9.2.
• I obtained a DOD Secret Security Clearance during this time. The date of the security clearance approval was September 22, 2011.

HP Tools and Environments: VuGen 11.0, BAC 8.06, BSM 9.2, BPM 9.03.

System Engineer / Project Lead

Confidential

Responsibilities:

• Lead team member responsible for the application system monitoring of TriZetto customer systems using the ClientVantage monitoring tool and the HP Business Availability Center (BAC) tool. Created monitoring agents and scripts to capture a wide range of Web-based hosted environments. Created various near real-time reports which show the status of all of the monitored environments. Documented and created procedures for the entire monitoring environment.
• Administrator for the BAC system. I focused on upgrading the monitoring environment to use the HP VuGen monitoring tool, running under the HP BAC 8.04 version. The Business Process Monitor (BPM) component of the BAC environment was standardized. Customer Profiles were standardized; a Profile Database was created for every customer. VuGen scripts were standardized. The following script components were standardized as part of this process: Script Name, Transaction Name, Service Level Agreement (SLA) Boundaries, Scheduling and Notification Standards. Story Boards for each script were reviewed and saved in the script library area.
• Reviewed and updated VuGen scripts to allow them to run in the upgraded BAC environment. Software scripting standards were applied to all the scripts running in the 8.04 environment. I created a standards template checklist for the scripts that were being upgraded. The script cleanup work resulted in uniform, consistent scripts that were easier to maintain and were more reliable than the original versions.
• I was responsible for “lifting” the certified VuGen scripts to the BAC production environment. Transaction thresholds were verified against the customer Service Level
• Agreement (SLA) standards that were required by the customer. Alerts were consistently configured for both management users and the technical support teams.
• Script schedules were reviewed and standardized for consistency. Customer scheduling requirements for the scripts were updated in the monitoring requirements document to increase the accuracy of implementing the script schedules and the SLA requirements.
• Created HP Real User Monitor (RUM) scripts. Developed advanced RUM scripts that were based on one of the most involved Story Boards used to monitor a customer environment. Detailed analysis of the URLs that composed the various transactions was performed in order to implement the monitoring solution.
• Perform data gathering and analysis from various near real-time monitoring systems that monitor the health and status of over a thousand internet sites that are hosted by the TriZetto Company.
• Updated and optimized VuGen Scripts which required programming in the C language. Updated ClientVantage Scripts and VB scripts which required programming in Visual Basic and VB.NET. Created SQL Service Reports in the SQL Server 2005 environment. This required creating complex SQL Queries to gather data from complex databases involving multiple data tables. Maintained a C# program for sending notifications to various customers.

Software: SQL Server 2005 Reporting Services, SQL Server 2005, .NET, VBScript, XML, VB.NET, C language, C#.NET

Senior Support Engineer

Confidential, Colorado Springs, Colorado

Responsibilities:

• Senior Customer Service Support member for the Applications Object Library Team
• Specialized in Oracle Applications issues related to Web Applications, Web Server, Concurrent Managers, Alerts, System Administration, Apache Server, Oracle Forms, Printer Set-up, and Oracle Applications Installation
• Provided critical customer support for escalated issues that were not successfully resolved by previous analysts. These issues often required detailed analysis of the customer’s issue by re-creating the customer’s environment on an Oracle test platform environment.
• Great deal of time was spent in covering advanced topics in Oracle Applications,
• Unix System Administration, Oracle DBA, Oracle SQL and Java Programming
• Analyzed prototype Java code for testing Oracle Applications Release 11i issues
• Installed Oracle Application test instances, which were used to resolve customer issues

Software: Oracle Applications Release 11i, SQL, Java, HTML

Staff Programmer

Confidential, Colorado Springs, Colorado

Responsibilities:

• I joined the IBM Federal Systems Company in January 1987. I worked for IBM for approximately 11 years. In 1998, IBM sold the IBM Federal Sector Division to the Loral Corporation who in turn sold this same Division to the Lockheed Martin Corporation.
• Display/database programmer on the Global Transportation Network Project.
• Developed HTML displays for this World Wide Web application. Responsible for the Movement Requirements Network portion for this system. Resolved design (data content and data access) issues related to this relational database.
• Lead display programmer and lead satellite database programmer for the USAF Mobile (118) Program, which is the mobile component of the Defense Support Program (DSP)
• Responsible for the most demanding updates scheduled for the USAF Mobile (118) system:
• Redesigned the system display software to enhance the graphical-user interface; these changes allowed the user to perform new missions that have extended the life of this program; this upgrade was accomplished using an accelerated development schedule, and it was placed on an operational status with no errors
• Developed interactive displays and utilities to support message processing from satellites and generate reports in real time for the local and remote system users
• Represented IBM at an Air Force location for the Mobile (118) Program; analyzed and resolved hardware and software problems related to the 118 vehicles; reworked several displays so users would be able to interface with the system more productively; performed human factor analysis for the display interface

Software: HTML, Sybase SQL, C, C++, Turbo Pascal, JOVIAL, MVS, UNIX, PDMS

Software Engineer

Confidential, Denver, Colorado

Responsibilities:

• Developed an interactive Management Information System for a classified project; completed the Preliminary Design Review and the Programming Design Language Review. Coded a work-order section of this project using the Model 204 language.
• Performed a timing study on the real time features of the Ada Programming Language

Software: C language, Ada, Model 204, UNIX, IBM JCL

Senior Systems Analyst

Confidential

Responsibilities:

• Applied skills in computer science, statistical methods, and meteorology to support USAF Precedence 1-1 Special Strategic Programs; vast research and was necessary to maintain or modify programs
• Provided direct support to the astronauts
• Developed an automated system that measured and assessed the quality and effectiveness of the weather support that was provided to our customers

Software: FORTRAN, Univac Exec

Confidential

Senior Systems Analyst

Responsibilities:

• I was a Confidential studying Computer Science.
• I alternated Semesters working full time at the IRS and going to school full time.
• I was asked to work full time at the IRS where I completed 1 full year of service with the IRS.
• I was promoted from a GS-4 level to a GS-5 level during this time.
• I worked on the Individuals Reporting Team and the Corporations Reporting Team during this time.
• I coded various reports for the Individuals Team in the COBOL programming language.
• I coded various reports for the Corporations Team in the COBOL programming language.
• I worked on a special Solar Tax project that showed who took advantage of this new tax deduction, and what economic level they were at.
• I created a report that checked to see if people who were receiving welfare were also earning income that would disqualify them from receiving the welfare assistance.
• I worked and programmed on the IBM 360 computers and on the new Univac Computers. Both computer systems were used to program using the COBOL programming language.
• Software: COBOL, Univac Exec, IBM JCL