Data Specialist Resume Jacksonville, FL - Hire IT People

SUMMARY

30yrs experience in Commercial and Residential areas of water/wastewater and electric back office support as well as Business Lead and Subject Matter Expert for Residential and Commercial Meter Services for several project implementations and passion for development and process improvement of technology solutions in meeting targets and objectives

PROFESSIONAL EXPERIENCE

Data Specialist

Jacksonville, FL

Responsibilities:

Maintain MV90 files and records to ensure accurate billing of commercial, industrial and special rate customers
Provides specialized consumption data reports for Solar Projects, Gerdau and Navy to Account Executive, Fuels Mgmt Group and the Solar Farms
Performs daily validation of MV90 meters to include review and corrections of failures and daily upload of MV90 files for commercial, industrial, and special rate customers on server for billing system
Work closely with billing and Account Executives to resolve issues related to the accuracy of bill determinants
Research and resolve complex work orders that may include detailed specialized data collection
Monitor field activities for accuracy as it relates to service agreement contracts, billing, starting and stopping services
Inventories and assigns Natural Gas “meters” to new contract accounts
Monitors daily FMS failed field report for incorrect field inaccuracies and corrects to update and upload correct data
Monitors daily Pending Field Activity Remarks and alerts appropriate BA/Manager when possible issues arise
Verifies accuracy of field activities by tracking and reporting technician errors to senior management and correct issues to prevent impacts to various departments such as Billing and Meter Reading
Develops and maintains efficient and effective workflow and ongoing operations including process modifications as needed
Assist in handling sensitive external customer request and complaints as it relates to new service and permit related work
Monitor, responds and/or resolved external and internal customer requests through email, telephone, radio and dispatch ensuring high priority work is completed effective and efficiently
Provides support to Water/Wastewater Customer Response for questions pertaining to water/sewer taps, location of water meters and fire line services
Provides support to Billing/Research/Electrical Preservice with any concerns with meter configuration, moving of meter in the billing system from one service to another and other Service Agreement related issues

Jacksonville, FL

Office Support Associate

Responsibilities:

Responsible for biweekly run of timecard report via Oracle, sorting and reconciling reports for 100+ employees and assisting manager or foreman to validate accuracy before approval. Updating personnel files.
Tracking and updating daily overtime roster in Excel format and Leave Attendance Records via monthly calendar.
Preparing and emailing monthly Safety Meeting Agenda.
Typing Incident/Accident/Worker Comp reports and scanning/faxing to appropriate department.
Answering multiline phone calls.
Assisting field tech via handheld radio.
Researching customer complaints via FMS (Citrix software) and CC&B (Oracle software).
Reviewing multiple reports of daily completed field activities of field crews for accuracy of meter/equipment replacement to include meter size, digits, unit of measure and reading were proper upload from FMS system into CC&B billing system.
Responsible for hydrant meter billing to include, issuing, exchanging and returning for metering equipment.

TECHNICAL SKILLS

Microsoft Windows, Excel, Word, Internet Explorer, Standard office equipment, Visio/BPM

Knowledge: CC&B (Oracle), FMS - CAD (Citrix), FMS-OMS (Citrix), MDMS, Energy IP (PiPe), AMI (Advanced Metering Infrastructure)/Command Center

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Data Specialist Resume

Jacksonville, FL

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