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Operations Engineer Resume

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Plano, TX

SUMMARY:

  • Loaned to Confidential IP Fabric for Media to learn and assist with development and rollout for Confidential Spine and Leaf on Nexus platform in Richardson, TX.
  • Planned, priced, built and implemented entire Managed Services high availability VMware, Confidential, Lenovo & HP SAN systems and network infrastructure deployment for Confidential out to MSP clients in Harker Heights, TX.
  • Deployed and configured Confidential for 240+ managed services clients and trained entire company on use in monitoring, deployment and scripting in Austin, TX.
  • After company merger took over entire MSP legal vertical client list and all new network ( Confidential ) rollouts, primarily new planning and deployment for mid - tier Confidential ASA and Catalyst products in Austin, TX.

PROFESSIONAL EXPERIENCE:

Confidential , Plano, TX

Operations Engineer

Responsibilities:

  • Responsible for evaluating, planning, and implementing company-wide changes in Skype and Teams configuration along with supporting and recommending changes to the Confidential CUCM and infrastructure regarding the Unified Communications transport and Quality of Service.
  • Solely responsible for evaluating and testing Proofs of Concept for multiple products to replace the current UC reporting and transaction application that supports the entire 10k enterprise voice users and 45k UC users.
  • Became Scrum master with team in sprint functionality of Scrum using JIRA and works together as a team of developers would both in planning and execution of tasks and deliverables.

Confidential, Richardson, TX

Technical Leader

Responsibilities:

  • Part of a small US team of TAC engineers supporting Confidential 's flagship video over IP product, Confidential Vision Dynamic Signage Director (StadiumVision) & Confidential Vision (StadiumVision) Mobile.
  • Customers were built from a Nexus core, to distribution 37xx layer 3 to a variety of access layer Confidential switching. The StadiumVision product provides video via multicast through PIM/SSM configuration to many (typically 1-8000) digital media players and troubleshooting could be from a single packet trace through the entire network to large multicast or unicast transmissions for a video or ad placement component.
  • Trained four new team members on the StadiumVision product, complex (CCNP/CCIE level) networking through VDC/VRF routing and multicast routing and configuration and made them ready to begin working cases and set them up to be very successful at this position.
  • Extended knowledge of Confidential networking to the CCIE level of architecture, data center, routing and switching and video over IP (SP) through continuous training and experience from this position, primarily with Nexus 9k or 7k cores and various Catalyst stacks, some of which were in Spine-and-Leaf architecture configuration, such as the 30 Rock to NJ network span for NBC.
  • Work with the team to build the deployment guides and DCNM (Digital Content Network Manager) material and troubleshooting from the ground up and led to some of the most advanced and difficult cases that Confidential has ever handled.
  • Was placed on the AT&T Cloud DVR team as well as this extensive topology involved with using this product contained Nexus systems, Red Hat & CentOS systems, a variety of different additional types of server platforms that were either proprietary to AT&T or co-designed with their teams in the case of systems that would allow login transfers through the Confidential networks and UCS platforms over to the AT&T systems and back.

Confidential

Director of Information Technology

Responsibilities:

  • IT Director and senior network/system engineer for multiple pre-existing clients and main focal point for bringing in many new clients to the company.
  • Created and mapped the entire new IT department into a functional aspect of the company's revenue and primary business. Completely redesigned the internal network into a high available environment and performed the design and rollout of a Nimsoft monitoring platform to support all clients and perfect the managed service offering.
  • Designed and deployed the company’s Dynamics CRM and SharePoint sites and mobile access and migrated the current, obsolete contact and ticketing software across. The internal network, Nimsoft and Cloud offerings were built on an HP MSA series SAN, HP Gen8 BL series on a VMware Standard HA Cluster with failover Confidential ASAs and a Confidential Catalyst HA backbone.

Confidential

Senior Systems Analyst/Senior Network Engineer

Responsibilities:

  • Senior engineer for multiple vertical clients, primarily legal. Top performer and go-to engineer for varied or difficult Confidential implementations. Multiple large-scale virtualization for many clients.
  • Critical in process reorganization and implementation, writing many documents that were used by the field team with onboarding, monthly maintenance, software/hardware installation and configuration and large-scale projects.
  • Daily client projects included Microsoft Exchange and SharePoint deployments and migrations, generally from dated platforms or previous 2000/2003 versions. This included mid-to-large scale SharePoint design, customer workflow planning and testing.
  • Networks and new implementations were built primarily on HP Server and SAN technology with Windows Operating Systems on VMware ESXi and primarily Confidential ASA with Catalyst backbones with some Confidential Small Business and Fortinet offerings depending on price constraints. Designed and successfully implemented a medium scale (50 scaling to 150) VDI offering to a high application usage law firm with Citrix XenDesktop Enterprise on VMware ESXi with a public facing vApp deployment and VDI access portal.

Network Logistic

Confidential, Austin, TX

Responsibilities:

  • Supported over 500 client computers, 20% of which were servers. Maintained a VSA and supported domain controllers, Citrix servers and software, Terminal Servers, Database Servers, Web Servers, Domain controllers - Novell, Server 2k, 2003 and SBS with DHCP, DNS servers and all physical layer routers and hardware.
  • Included installations, migrations of every sort of server and workstation software, patch management, backups both on and offsite scripting in various languages and through the VSA, monitoring and maintaining reporting for both clients and management.

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