Tempo Platform Administrator Resume

PROFESSIONAL EXPERIENCE:

Confidential

Tempo Platform Administrator

Responsibilities:

Reduced exposure to failure by implementing a plan to keep all of their iSeries systems on the most current operating systems.
Improved compliance and system function by implementing a plan to keep all LSAMS servicing software up to date.
Increase company availability by building a DR system using existing hardware that utilizes two separate DR data sites and allows the business to be current within 4 hours.
Improved server reliability by installing temperature control systems in all local data centers.
Decreased user workload by designing and implementing a new property tax interface between LSAMS and Lereta.
Decreased user workload by designing and implementing a new insurance system interface between LSAMS and Allied.
Decreased the possibility of security breach by designing and implementing a new security interface. This interface incorporated all of the information within the iSeries along with the complicated menu authority within LSAMS to decrease the amount of manual work and potential for security exposure.
Improved system recoverability by developing a tape library and backup system that allows for five weeks of retention. This system allows for the recovery of large - scale disasters as well as capturing smaller issues by recovering the data into secondary environments.
Instituted three test environments to allow the business to test new software releases prior to implementation in production.
Improved audit findings by implementing a documentation library containing all operational procedures for the servicing platform.
Implement and maintain all nightly, monthly, and yearly operations activities.
Increased company portfolio by implementing and executing six loan acquisitions requiring significant amounts of data mapping.

Confidential

Senior Systems Analyst

Responsibilities:

Reduced process failures by implementing all custom LSAMS retrofits.
Improved problem resolution times by maintaining good working relations with the user community as well as the LSAMS support staff.
Implemented countless process improvements decreasing the amount of required user work within the various departments.

Confidential

Production Support Manager

Responsibilities:

Successfully built and maintained a successful cross platform team to provide support for multiple iSeries servers, the telephony platform, and NT servers.
Reduced exposure to system failures by implementing a real-time system status software that provided operations with up to the minute alerts on the iSeries servers.
Decreased IT overhead by managing the three data centers located in Dallas, San Diego, and Minneapolis.

Confidential

Senior Support/Development Analyst

Responsibilities:

Decreased user workload by implementing countless process improvements for the customer service department.
Reduced system downtime by implementing the code changes and conversions necessary for the year 2000 change over.
Reduced cost and user time by designing and implementing a system that would allow the user community to upload specific servicing information into a variety of different servicing documents and direct them to a list of different print or fax devices based on the specific sub-servicing company that they were representing.

TECHNICAL SKILLS:

Languages: Cobol, Cobol ILE, RPG III, RPG IV, RPG-400, RPG-ILE RPG-free, CL, CL-ILE, Binding directories, Bound program objects, Visual Basic.

Platforms: Microsoft Windows (Win7, & WIN10), Office365, IBM AS/400 & iSeries, Lotus Notes, Implementer, LSAMS, DB2.

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