SUMMARY:

• Seasoned professional with over 20 years of IT industry experience including Networking, Security, System Integration and Administration, Project Management, System Analysis, Technical Support, and Service in multiplatform environments.
• Well - versed in managing the day to day service delivery, providing problem determination, escalation, root-cause analysis, and facilitating required enhancements to warrant the best resolution.
• Strong commitment to customer service and ability to managing diverse, cross-functional teams to achieve on-time and in-scope delivery under ambitious timeframes.
• Excellent communication and interpersonal skills with natural ability to easily motivate others and drive results.
• LAN / WLAN / Confidential
• Solutions Design / Architecting
• Strategic Technology Planning
• Presales / Solution Delivery
• Project / Team Management
• Data Center Virtualization

TECHNICAL SKILLS:

Platforms / Tools: Windows, Linux, AIX, Solaris, Cisco IOS, VMware, Citrix, CiRBA

Project Management: PMP, ITIL Service Lifecycle, Technology Planning, Solution Planning

Security: PIX/ASA, VPN, IPS/IDS/MARS, Wireshark, Site Protector, Unisys Stealth

Databases: SQL, MS Access, FoxPro

Programming: Shell Scripting, Java Scripting, C#, PERL, VBScript, MASM

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, SC

Sr. Infrastructure Architect / Solution Analyst

Responsibilities:

• Provide infrastructure design in support of application and/or infrastructure needs by interpreting business and customer needs to a technical design.
• Enforce infrastructure architectural standards through the ongoing review and acceptance of Technical Solutions' project deliverables including number and size of non-host (distributed) servers, storage specifications, security membership, operating systems, etc.
• Evaluate and determine network design specifications to meet project requirements, including all connectivity, network equipment, network placement, data center placement, IP address assignments, and firewall rules.
• Assess existing network infrastructure and produce detailed project deliverable and documentation, “build” specifications and network diagrams.
• Act as key technical liaison between multiple project management and planning teams, facilitating project delivery, resolving operational risks and concerns, and ensuring on-time completion.
• Mentor less experienced Engineers.

Confidential

Senior Infrastructure Architect / Operations Manager

Responsibilities:

• Worked across practices and organizations to conceptualize, research, design, architect, and deliver leading-edge technology and application solutions for diverse commercial and public sector clients that impacted revenue.
• Collaborated with product development teams, senior managers, and key stakeholders to deliver the timely and best solutions.
• Prepared integrated technology requirements and performed solution integrity engineering.
• Supervised and led other architects.

Confidential

Manager Network Operations & Application Infrastructure Support

Responsibilities:

• Managed Network Operations and Application Infrastructure of 20+ team of technical SMEs. Hands on team lead and oversaw LAN, Confidential, enterprise servers, production control, and field operations environments.
• Performed system reviews, identified design improvements, and directed solutions implementation.
• Analyzed and resolved project and operational issues through implementation of streamlined workflows and technical solutions, maintaining productivity, quality, and service level standards.
• Collaborated with network, security, storage, and enterprise server teams by leading implementation of required enhancements to achieve best-desired steady state.
• Managed and executed LAN, Confidential, and WLAN migration for large and multi-location clients, achieving optimum availability and performance on all devices and optimized uptime of mission-critical applications.
• Developed mechanisms to monitor project progress, budgets, schedules, and identify issues, preparing related reports to track deliverables and mitigate risk with collaboration from PMO, line managers, and clients.
• Fostered customer-focused approach by promoting value of team commitment and genuine participation of stakeholders in development of products and services designed to meet stakeholder needs.
• Managed stakeholder relationships and measurement of participant satisfaction by developing and implementing strategies across the business.

Senior Infrastructure Architect

Confidential

Responsibilities:

• Worked across practices and organizations to conceptualize, research, design, architect, and deliver leading-edge technology and application solutions for diverse clients that impacted revenue.
• Collaborated with product development teams, senior managers, and key stakeholders toward timely delivery of best desired solutions. Prepared integrated technology requirements project plan and performed solution integrity engineering. Supervised and led other architects.
• Responded to incidents utilizing a variety of communication methods. Involved in vendor escalations, through direct vendor contact or partnership with other stakeholders.
• Troubleshoot complex technical problems to ensure optimal service levels. Utilized tools to verify and validate proper thresholds. Investigated major service interruptions and implemented appropriate resolutions ensuring future stability of infrastructure and data.
• Utilized a variety of internal and external sources to investigate technology, build knowledge, and resolve incidents. Reviewed documentation, diagrams, configurations, and tools and regularly contributes to internal knowledge bases and departmental documentation.
• Worked on multiple incidents and/or projects simultaneously. Prioritized and delegated incidents based on e impact to total customer experience. Lead critical incident turnover with geographically dispersed teams.
• Leveraged experience and technical knowledge to guide process and technical improvements to the IT environments and overall customer experience. Acted as a point of escalation in complex, critical instances.
• Lead and executed multi-site LAN, Confidential, and WLAN migration. Fine-tuned OS parameters, implemented security control of user and file systems, evaluated and documented backup and recovery of HW, OS, and Network, provided troubleshooting for desktop and server issues, created Sysadmin scripts / procedures for redundancy, DR / failover and maintained operational documentation.
• Collaborated on infrastructure testing (performance, stress / load, availability, failover) and issue remediation efforts resulting in recommendations to address unusual events and alerts.
• Performed network tracing and bandwidth analysis, delivering required data to proactively troubleshoot and resolve issues while evaluating effectiveness of current system and methodologies to implement recommended modifications.
• Designed physical and virtual network solutions to troubleshoot and repair connectivity issues.
• Working knowledge of enterprise monitoring tools such as HP OpenView, Solarwinds, Orion and Splunk.
• Experience with Wireshark, Nagios and various statistical reporting tools.
• Working experience working with Wireless technologies.
• Identified application interdependencies based on analysis of discovery data and application maps.
• Partnered with agencies and agency architects to validate and define migration schedules, constraints, and strategies for multiple applications towards 15+ datacenter migrations and consolidation project.
• Collaborated with network, security, storage, and mainframe teams to coordinate and ensure infrastructure availability and implementation of enhancements to achieve best-desired steady state.
• Executed efficiency analysis of a data center with 500+ servers with recommendations to consolidate both physical and virtual environments culminating in huge reduction of overhead and licensing costs.
• Created preliminary envisioning assessments using CiRBA Data Center Intelligence Solution to determine optimal placements and resource allocation for physical and virtual environments.
• Evaluated post-move date backup and retrieval practices, prepared comprehensive documentation of backup environments, and completed SAN Health Check and Storage Scope reports.
• Lead Architect team for planning phase that identified a simplified infrastructure environment and reduced operational costs by eliminating inefficiencies and process overlaps.