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Director Of It - Infrastructure Engineering/iso Resume

SUMMARY

  • He is a proven operational leader with vision & purpose.
  • An experienced technologist with almost 20 years of experience he promotes an environment of entrepreneurship, innovation and growth.
  • He has driven performance, reduced complexity and driven down costs for his organization.
  • His perspective allows him to view organizational processes end to end with the objective of continuously improving upon them.
  • He has experience in the Public and Private sectors has given him a unique vision of how to separate core from context, lead a fast pace environment & convert chaos into opportunity.

PROFESSIONAL EXPERIENCE

Director of IT - Infrastructure Engineering/ISO

Confidential

Responsibilities:

  • Direct, coach & lead a team of eight full time employees, four systems engineers & four help desk technicians.
  • Cut phone support costs by 30% saving approx.$100k annually by leading a redesign of the Phone telephony infrastructure which simplified the design, increased reliability and reduced costs.
  • Cut O365 subscription costs by 40% saving approx. $12k annually
  • Increased security posture by 18% by influencing organization to invest in preventative measures such as an enterprise managed AV, Email Encryption, Email Anti-spoofing, column based encryption of DB and upgrading perimeter to a NGFW standard.
  • Developed IT Security Program, supporting policies and implementing technical improvements to major systems.
  • Day-to-day tactical management of IT Systems: SAN storage, Phone System, VMware Hosts, Cisco Infrastructure, Windows Servers, RHLinux servers & production database. Ensure that Availability, Reliability, Cost Effectiveness, Manageability & Security goals are met.
  • Led the infrastructure engineers to stabilize a critically unstable production server environment by migrating from Windows Hyper-V to VMware dramatically improving availability & reliability.
  • Advise, Influence and negotiate all high level IT infrastructure changes to Senior Executives from authorization of capex budget, procurement and project implementation.
  • Managing Budget & Cost center of SAAS(G-suite, O365, AdobeCloud), Seat/subscription, 3rd party vendor, Service Contracts & enterprise licenses(AD).
  • Managed the overhaul and optimization of the following IT Infrastructure: SAN Storage, VoIP(SIP) Phone system, Backup(Disaster Recovery) System & Network Datacenter in 3 years.
  • Inspired team to reach out to outside departments that served as the catalyst to the creation of the IT Spotlight Group.
  • Chairman & Chief Editor of Company Intranet committee.
  • Member of company process improvement committee.
  • Reduced overall cost Infrastructure environment by simplifying existing design & implementing scalable low cost solutions.
  • Improved systems visibility by building out and maintaining SolarWinds Network monitoring system. (NCM, NPM, SAM, VMAN, DPA)
  • Led the Help desk team to improve process resulting in reduced service response times & improved customer.
  • Build & updating of disaster recover and resiliency plans to meet compliance requirements.
  • Managed numerous transitions, closures & acquisitions of businesses. Managed the auditing of each site to identify physical IT assets, software licensing & existing service agreements.
  • Coaching & career mentoring of direct reports to meet professional goals.
  • Lead, manage and develop diverse technical staff into a well-rounded high performing team.
  • Proactively plan, anticipate and respond to an ever-evolving business landscape via IT Roadmap
  • Coordination compliance of Technical Safeguards described in HIPAA Security Rule, PCI & GDPR.
  • Engineering & support for Cisco Core, Datacenter, Site-to-site VPN & Remote Client VPN

MPLS GWAN Network Engineer

Confidential

Responsibilities:

  • Network discovery, documentation & migration to Amex GWAN
  • PCI compliant design recommendations
  • Architecture recommendation
  • Planning, data gathering, organizing and oversight of site migrations
  • Global Project Management

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