SUMMARY

• Technical Digital marketing professional with transferrable skills to transition into cybersecurity. With the ability to positively persuade and influence customers. Collaborates with cross - functional teams to ensure companies missions were met. Over three years working in various industries to provide the support, administration, and maintenance necessary to ensure effective and efficient information technology (IT) system performance and security.

PROFESSIONAL EXPERIENCE

Confidential

TECHNICAL PROJECT COORDINATOR

Responsibilities:

• Developed technical briefs for senior level management to ensure security procedures were implemented within the organization.
• Ensured all contract work products and deliverables were completed and tracked on-time.
• Performed daily reviews and regulatory compliance to ensure established metrics were reached.
• Maintained data entry and manage customer and service databases (CRM).
• Proposed new potential business deals (B2C) by contacting potential partners.

Help Desk COORDINATOR

Responsibilities:

• Installed new computer systems, assisted with network issues and implement security guidelines to prevent viruses.
• Educated peers and clients on new technologies to ensure best practices are used for creative and technical solutions.
• Installed new desktop systems for managers, directors, compliance and finance team.
• Investigated reported issues and implemented best practices for cross functional teams
• Assisted senior level management with implementing best practices for branding and algorithms for loans.

IT HELP DESK SPECIALIST

• Participated in the effective operation of the IT Help Desk by taking requests, tracking work tickets, maintaining equipment inventories.
• Maintained the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications
• Handled Identity and Access Management; provisioning, supporting, and disabling user accounts and profiles.
• Troubleshoot hardware and software platforms, servers, printers, hands-on knowledge with PC’s and inner components, communication and support with other computer issues.
• Executed and planned operating system, antivirus and driver updates across network of store locations.

DIGITAL MARKETING SPECIALIST

Responsibilities:

• Generated extensive analytical reports including but not limited to, trend analysis, subscriber engagement, growth and ROI tracking.
• Expanded organic platform traffic by 150%.
• Performed system upgrades and optimization, technical and user documentation.
• Delivered strategic recommendation and ideas that directly influenced product development and pricing as well as new digital initiatives.