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Sr. Manager Resume

TECHNICAL SKILLS

OPERATING SYSTEMS: IBM - OS/400, IBM-AIX (UNIX) RS/6000, SYSTEM/36, Windows NT Server4.0, Win Server 2003, Novell - Intranetware 4.11, 3.12

SYSTEM APPLICATION SOFTWARE AND UTILITIES: Island Pacific, JDA, JD Edwards, PeopleSoft, SoftLanding Softmenu, Turnover, Checkpoint, Aldon, Director, Viewpoint, Messenger Plus, Client Access, ACS, MIMIX, DBU, SEU, IBM Query, Robot, Control-M, BRMS, SQL, ServiceNow

COMMUNICATION HARDWARE: Firewall, Routers, Switches

PROGRAMMING LANGUAGES: CL, RPGLE, COBOL

PROFESSIONAL EXPERIENCE

Confidential

Sr. Manager

Responsibilities:

  • Manage all Retail iSeries Systems and operations.
  • Manage staff of system operators and provide hands on technical assistance troubleshooting all system related issues.
  • Responsible for maintaining all Operating System upgrades and cumulative PTF updates.
  • Responsible for managing development staff to support production, acceptance and development (LPAR) environments of the Island Pacific Retail Merchandising application software.
  • Developed and implemented a project plan for all system Purges and data retention criteria.
  • Responsible for the implementation project and support of all off-site Disaster Recovery plans and testing.
  • Managed our help desk application ServiceNow and provided hands on assistance on resolving all system and application issues.
  • Responsible for the setup, configuration, implementation and support of SoftLanding’s Turnover Change Management solution to be in compliance with Sarbanes Oxley.
  • Responsible for setup and implementation of all iSeries system security and auditing functions to comply with Sarbanes Oxley corporate standards.
  • Manage all Internal and External Audit processes and work closely with the company security team to provide all compliance information.
  • Implemented new system scheduling solutions utilizing Robot and Control-M.
  • Developed and implemented all new retail systems’ backup and tape management solution utilizing BRMS.
  • Maintain all systems’ vendor and leasing contracts and prepare new proposals for future system upgrades.
  • Responsible for support of all system communications, various windows emulation, IFS maintenance, FTP application interfaces.
  • Manage, support all system operational run book procedures and developed new SOP guidelines.
  • Responsible for all systems’ performance tuning, setup of management central monitoring and reports across all systems.
  • Developed setup, configured and implemented a new RF-based solution and system access for all retail stores.
  • Provided support for the current HA Solution (MIMIX).
  • Responsible for all staff evaluations, performance reviews, and develop plan for future training needs.
  • Manage Year End project plan and processes for all system environments which spans four LPAR’s.
  • Responsible for multiple various Projects for all company LPAR’s and environments.

Confidential

Manager of Systems Operations

Responsibilities:

  • Managed multiple AS/400’S and RS/6000 systems and network operations.
  • Managed staff of system operators and technical staff.
  • Responsible for all AS/400 and RS/6000 operating system upgrades and maintaining system integrity.
  • Project Manager on all new system application installations.
  • Performed all AS/400 and RS/6000 system migrations including developing project plan, system sizing and lease agreements.
  • Responsible for all daily vendor EDI transactions with utilizing Inovis Trusted Link and other various interface tools.
  • Provided hands-on technical direction and troubleshooting techniques to system operators on running all system jobs.
  • Responsible for system and network server setup of Informix database to produce company’s payroll for 4000 employees.
  • Provided direction to technical support staff for all system and network problems.
  • Project Manager on rollout of new POS hardware and software for all retail stores.
  • Responsible for providing technical direction on building servers and checkout PC’s for retail stores POS rollout.
  • Managed and developed entire data center and power management for all systems and servers to ensure 24/7 availability.
  • Administered and maintained all vendor contracts related to all systems.
  • Responsible for AS/400, RS/6000 performance tuning and creating additional logical partitions (LPAR).
  • Performed departmental fiscal year budget for all AS/400, RS/6000 and Network Server operations.
  • Managed staff to provide software and hardware support to all retail stores.
  • Performed staff evaluations for regular performance reviews, as well as reviewed ongoing training needs.
  • Developed new strategy for the execution and ongoing maintenance of all system jobs.
  • Responsible for all system wide area network communications to entire chain of retail stores.
  • Developed and implemented company’s disaster recovery plan and design of offsite DR facility.
  • Developed all systems’ backup strategies and tape management solution for entire company.
  • Redesigned all system operational procedures and developed a shared database with a direct link to SOP documentation.
  • Created operational turnover policies and procedures to provide a smooth transition from development into production.
  • Maintained all ongoing systems’ vendor and leasing contracts for technical operations.
  • Implemented all systems’ and network auditing and security strategies to insure company’s data integrity.
  • Installed and configured all new system utility software to help with managing after-hour system monitoring.
  • Installed, configured and provide ongoing support for Iseries Access, system utilities and various Windows interface software.
  • Managed the installation of a complete asset management tracking and purchasing solution to interface with help desk application.

Confidential

Manager of Systems and Technical Operations

Responsibilities:

  • Managed all AS/400, PC Support, Network and Warehouse operations.
  • Provided hands-on advanced technical troubleshooting to solve AS/400-related problems.
  • Managed the processes related to data integrity of all AS/400 systems, including back-up, off-site storage, and tape management.
  • Successfully migrated all new AS/400 Systems, which included development of project plan, system sizing, as well as negotiated new leases on all AS/400 Systems.
  • Developed, implemented and performed biannual testing of a complete Disaster Recovery Plan.
  • Managed the development and installation of a fully integrated Help Desk, Asset Management and Purchasing solution.
  • Responsible for performance tuning of all AS/400 systems and developed procedures to provide system performance reports.
  • Performed system auditing and oversaw all facets of AS/400 and network system security.
  • Ensured systems were capable of handling anticipated current and future volume and company growth (forecasting).
  • Responsible for purchasing all PC equipment and managing staff to implement equipment.
  • Administered and maintained all vendor contracts necessary for AS/400 operations.
  • Project leader on all new AS/400 initiatives.
  • Managed the development, installation, maintenance and monthly testing of company’s wide area communications network.

Confidential

Manager of Systems and Technical Operations

Responsibilities:

  • Setup and implemented hardware and software for off-hour monitoring of all AS/400 system operations to ensure maximized system availability.
  • Developed all backup strategies to help with the shrinking window due to overnight batch processing.
  • Developed and implemented daily, weekly and monthly system routines for all AS/400 staff members.
  • Developed and implemented new procedures and operations for Human Resources new hire/transitional employee flow (system access, hardware and software requirements, etc.).
  • Setup and implemented all new warehouse operations directly linked to AS/400 hardware and software.
  • Researched and implemented new IP-based terminal solutions for the multiple warehouse locations.
  • Installed wireless RF-based solution for handheld and truck-mounted terminals at all warehouse facilities.
  • Developed and implemented operation procedures for wireless RF-based terminals.
  • Managed project to perform a complete renovation of Corporate Data Center.
  • Implemented an Internet-based solution to access the AS/400 systems.
  • Performed staff evaluations for regular performance reviews, as well as reviewed ongoing training needs.
  • Performed departmental fiscal year budget for all AS/400, PC Support and Warehouse operations.
  • Oversaw AS/400 operations group to ensure maximum system availability to Entire Corporation.

Confidential

Technical Support Operations Manager

Responsibilities:

  • Maintained operating systems for companies iSeries, RS/6000 and LANs.
  • Applied all system upgrades, PTF’S, and all backup procedures.
  • Responsible for installing and troubleshooting all remote and local communication devices for Confidential Center.
  • Installed/configured Client Access, system utilities and various Windows interface software.
  • Installed/configured/maintained Novell and Windows NT LANs, Internet Communications, Checkpoint Firewall and all PC-based user community devices.
  • Responsible for performance tuning, supervising system applications including user profiles, supplying menu access to all users and other operations-related tasks on the AS/400, RS/6000 and Network.
  • Interfaced with programmers to supply a smooth transition of software changes from test to production.
  • Supervised staff of computer operators and oversaw all operations functions.
  • Project Leader on all major system implementations.
  • Managed the development and implementation of company’s financial PeopleSoft Project.
  • Developed, Implemented and perform on-going testing of company’s Disaster Recovery Solution.
  • Confidential Center Fiber Optics Committee member.

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