SUMMARY

• Configuration of Cisco catalyst switches and routers - 1800, 2601, 2691, c2800, 3550, 3750G, 3750X, 3825, 3845, 4507R+E, 4510, 6509, 6513, Sonic Firewall, Juniper routers/firewalls
• Configured and troubleshooting leased lines (T1), VLAN, VTP, RIP, RIPv2, EIGRP, OSPF, BGP, ACLs and Route-Maps, HSRP, VRRP, GLBP, SPAN, RSPAN, MST, RSTP, STP modes, VTP, NAT.
• Strong knowledge of subnetting and summarization, network protocols (TCP/IP, DNS, DHCP, Ethernet, Wi-Fi, POP3, IMAP, SMTP, SNMP etc.) etc.
• MS Windows OS platforms - Window 2003-2010 Server, SBS 2003-2011, Exchange 2003-2010, Active Directory, Cloud support (Exchange and MS office online),various Linux OS (RedHat, SuSe, CentOS etc.),
• Application support (SAP, Deltek, Maximo, End-Point encryption etc.)
• Experience in client VPN support (Check-Point, Cisco), clientless SSL VPN (Citrix, Juniper). Understanding of Site to Site VPN configuration. Remote support/protocol analyzer (RDP, Logmein, Wireshark, MTRG etc.)
• Outstanding written and oral communication skills, an organized team player

PROFESSIONAL EXPERIENCE

Confidential

Sr. Network Support Contractor

Responsibilities:

• Planning Network projects and executing them, assigning various task to the network team members
• Currently taking part in executing a project for the merger of two DMZ infrastructure zones (3.0). Planed onsite network infrastructure migration to new Palo Alto firewalls; assigned network task to the network team and successfully managed the onsite migration/merger. Finished three hours ahead of schedule.
• Part of the team that setup the new model for “Infrastructure as a service” (IAAS Project) which will be used as a standard for vendors. Using Nexus 5Ks for “End of Row” (EoR) switches and Nexus 2Ks for “Top of Rack” (ToR) switches for this project.
• Resolved and patched code configurations per alerts on Nexus switches and other IOS and CatOS switches.
• Provide network devices run maintain support at the Data Center. Configure and setup new network devices, plan for network migrations.
• Troubleshoot network break/fix and connectivity issues and outages etc.
• Carryout initial configurations for Google web appliance and Trustwave-webdefenders
• Execute network related task for server installs including Virtual Machine’s requirements, Ether-channel (port-channel) configurations etc.
• Troubleshooting DNS related issues, IP management and reclaims using IPAM Infoblox and Alcatel Lucent QIP.

Confidential

Network Engineer

Responsibilities:

• Reconfigured Adams-Golf’s Cisco Pix firewall as they merge with their new parent company. Setup new subnets as required.
• Assisted a client in the migration from old Confidential to new Confidential . Updated their Juniper Firewall with the new IP configuration including their VPN. Updated their MX Record for their Exchange Server and made provision for their DNS records to be updated.
• Remotely monitored clients’ devices from the NOC using N-Able and responded to alerts
• Setup new Access Control List for client’s Sonic Firewalls
• Worked on various monthly maintenance tickets both remotely and onsite for clients, working on various servers including but not limited to Domain Controllers (Win 2003 Server, Win 2008 Server R2, SBS 2003, SBS 2008), Terminal Servers, File Servers, Exchange Servers (2003, 2007, 2010) etc.
• Created and managed various clients’ Active Directory accounts and Exchange mailboxes. Added users and PCs the domain.
• Managed various clients’ Cloud services including Exchange Online and Office 365
• Managed clients’ mail server security using Postini and AppRiver
• Troubleshot various Clients’ network connectivity issues
• Drive out to various customer sites to address issues that could not be resolved remotely.
• Carried out data backups for clients
• Created virtual machines images and tested clients’ virtualizations snapshots using Zenith BDR, mounting and dismounting various images making sure they work.
• Restore corrupt or missing data from earlier snapshots on clients NAS
• Used Logmein, Logmein Console, Putty (SSH) and Remote Desktop Connection (RDP) to manage machines remotely.
• Used Autotask and ConnectWise ticketing systems.

Confidential, Frisco TX

TSI-Aero Space

Responsibilities:

• Provided support for Honeywell’s ACS, PMT/SM-UOP and HTSI-Aero Space business groups; currently a combined total of approximately 19,000 users across the globe.
• Was one of two support technicians chosen to pioneer and test the new SM/UOP chat support services before it became a support option for PMT/SM/UOP users. Also provide support via phone, email, remote administration, respond to web-submits in order to meet 100% SLA
• Managed users’ accounts and carried out certain administrative duties. These include but not limited to verifying user’s status in Active Directory, resetting Active Directory, LDAP, CostPoint and SAP passwords, unlocking accounts in Active Directory, LDAP, SAP, Deltek, blocking accounts in Maximo as required, updating user’s profile in Remedy ticketing system and Honeywell’s white pages, McAfee End-Point Encryption (SafeBoot) profile/password recovery etc.
• Involved in troubleshooting and resolving various hardware issues for network printers, desktops/laptops, docking stations, desktop phones, blackberries, iphones and other mobile devices etc
• Involved in troubleshooting and resolving various non-hardware issues, including but not limited to, software (Adobe products, MS Office products, SAP desktop client, McAfee, various web-based applications, Operating Systems like XP, Win 7, Mac OS X etc), network connectivity issues( HGRA VeriSign certificate issues, Outlook, blackberry activation, blackberry transmission issues, other smart devices like the Ipad and Iphone issues, domain authentication issues, Confidential intranet issues, mapping network drives etc)
• Involved in the installation, deployment and configuration of various software and systems including but not limited to outlook, LANDesk and LANDesk patches, SAP and Citrix setup, configuration of clientless remote access solutions (SSL VPN) from Juniper networks and Cisco, installation and configuration of HGRA client VPN (Checkpoint and Cisco AnyConnect), etc

Tech Support

Confidential, Addison, TX

Responsibilities:

• Troubleshooting connectivity on the Iphone (Bluetooth, cellular and Wi-Fi)
• Floor walked my team, providing assistance as per Team Supervisor request

Network Support Engineer

Confidential

Responsibilities:

• Managed the setting up of remote office sites, setting up the networks and deploying infrastructure.
• Monitored WAN connections to remote office sites, trained support staff for each site.

Jr. Support Engineer

Confidential

Responsibilities:

• Configured customer leased lines and provided support to onsite techs.
• NOC: monitored all customers’ WAN links, troubleshot failed connections.
• Resolved LAN failed connectivity issues for employees.