Customer Engineer II Resume SC - Hire IT People

TECHNICAL SKILLS

Cisco Certified Network Associate (CCNA)
CompTIA A+, Network+, and Security+ Certifications
Manufacturing Skills Standards Council Certified Production Technician
Work Keys Platinum National Career Readiness Certificate
South Carolina Manufacturing Certification
Lean Six Sigma Yellow Belt Certification
Microsoft Office Access Certification (MCOS MsAccess)
Snap - On Tool Electric and Electrical Tool Safety Certificate, Snap-On Tool Multi-Meter 525 Certification

PROFESSIONAL EXPERIENCE

Confidential, SC

Customer Engineer II

Responsibilities:

AT Confidential I is a level 2 technician for highly complicated calls and new/unnon equipment.
I maintain, troubleshoot, and repair alarm, CCTV, and ATM equipment down to core components and software.

Confidential, SC

Field Service Technician

Responsibilities:

At Confidential I performed on-site or in-house servicing, repair and installation of company products including system hardware and software, PC's, and networking/wireless networking.
I served as teh customer contact on technical and service related problems. I prepared reports for each store on teh results on my servicing and repairs.

Confidential, SC

Sales Project Consultant

Responsibilities:

At Confidential I perform calculations for Windows, Doors, Siding, and HVAC for customers homes and help them select solutions which best suit their needs.

Confidential, SC

Computer Service Technician

Responsibilities:

At Confidential I troubleshot and repaired hardware and software problems.
Tan advised customers as to their repair options. I also installed operating systems and installed software.
I connected peripheral equipment such as monitors and printers.
I also attached RJ-45 connectors to Cat 5/6 cable.
I also helped customers decide on their computer purchases.

Confidential, SC

Digital Assets Coordinator

Responsibilities:

At Confidential I was in charge of collecting, categorizing, and maintaining teh company’s digital assets for integration into teh development of their consumer website.
I work with teh product management team to streamline teh order to remissions process.
We completed teh project on time and under budget.