SUMMARY

• Results - oriented IT Engineer with comprehensive knowledge in developing and Supporting tailored networks, communication Systems, work station and related IT solutions involving Cisco routing, switching.

SKILLS

• vCenter
• ESXi
• VDI
• Troubleshooting configurations
• General Security
• Access Control Lists
• Deployed GRE Tunnel
• WIRESHARK
• SOLARWIND
• CISCO
• SDM
• Installation
• Configuration
• Microsoft Windows
• Windows XP Networks
• Windows Networking Services
• Windows server 2003
• Windows server 2008, 2012, 2016
• Microsoft Office, Office 365
• SAN bash shell
• Python
• PowerShell
• CloudFront
• CloudFormation
• CloudWatch
• Bastion Host
• NAT Gateway

PROFESSIONAL EXPERIENCE

Confidential, Braintree, MA

Sr. Infrastructure Engineer Lead

Responsibilities:

• Perform daily system administration and support for various technology related issues across all branches and Troubleshooting, managing, provisioning Servers (Windows 2008/2012/2016 )
• Support Microsoft SQL Databases Data Backup/Restore.
• Network/Systems availability and performance monitoring.
• Manage the deployment of appropriate security/server patches and software updates
• Develop and manage maintenance plans and schedules for all systems in scope
• Troubleshoot system failures quickly to minimize outages or interruptions and provide root cause analysis.
• Maintain clear and concise technical and process documentation of all systems and processes in scope.
• Manage, and maintain systems/network monitoring solutions, notification, and response
• Plan, execute and maintain system security initiatives and the reporting of security-relevant events
• Utilize Helpdesk Ticketing system to manage issues and assist Desktop support administrator when needed.
• Assist with making new software/hardware purchases and lead the deployment new or updated technology .
• Perform infrastructure changes and assist with new implementations, including the following:
• Software/hardware changes and upgrades for file servers, application servers, and networking systems, Web Servers and custom web applications.
• Network infrastructure over multiple hosting facilities with high availability services and SLAs
• Implementation and maintenance of virtual servers
• Support complex network problems or network infrastructure issues and manage the performance and capacity of infrastructure and applications
• Communicate and collaborate with both internal and external technology departments and all end users .

Confidential, Quincy, MA

Virtualization Engineer/Sr. Desktop Infrastructure Engineer

Responsibilities:

• Perform Data Center support - rack/stack/configure/cable
• Assist with and/or supervise data center installations
• Support VMware Technologies such as vCenter, ESX, DRS, SRM, vSphere, VDI
• Assist with the implementations of various projects (Servers, Virtualization, Disaster Recovery)
• Support, maintain, and improve virtual server infrastructure
• Conduct troubleshooting, installation, configuration, operation, design, and maintenance of a windows and virtualization environment
• Creating, Configuring, and managing VDIs On a cloud environment Via RHEV-M
• Providing Level 3 support on bank applications including Oracle, Aviva, Bloomberg, Citrix receiver, Cisco Softphone, ThomsonOne, ClearQuest, ClearCase using ISM of IBM
• Troubleshooting Network connectivity on the LAN (TCP/IP, VPN)
• Firewall Management
• MacAfee MOVE and MacAfee DLP Installation, configuration and monitoring | Install Security Patches

Confidential, Boston, MA

Field Engineer

Responsibilities:

• Perform LAN, WAN, and VPN Troubleshooting for Local businesses
• Operating systems installation, setup and support
• Configuring and managing Windows Servers 2008, 2012

Confidential, Cambridge, MA

IT Consultant

Responsibilities:

• Performed network support, Monitoring Cisco WLAN controller 4400 and 5500 series
• Managing user account with active directory
• PC imaging and deployment
• Break fix and software installation on end users devices including servers, routers, switches, laptops, desktops and phone (LAN desk)
• Lab. instrument setup and support, Data backup, software and firmware update
• Implementing several projects including Window 7 Migration, Server room upgrade, Lab. Backup audit

Confidential, Boston, MA

Deployment Engineer

Responsibilities:

• Audit an Inventory of 5000+ HP, DELL PCs, servers, and printers
• PC imaging and deployment
• Racking and stacking of Cisco and Juniper routers and switches

Confidential, Boston, MA

Network specialist

Responsibilities:

• Infrastructure deployment, Windows XP to Windows 7 migration
• Microsoft office 2007 / 2010 support (Word, Excel and Outlook)
• Microsoft Windows 7 Enterprise set up and support
• Supporting LAN and WAN
• Configuring and troubleshooting Cisco Routers 3800, 3725, 2800, 2600 and switches 6500, 4500, 3750, 3550, 3560

Confidential, Boston, MA

IT Consultant

Responsibilities:

• Installing 400 HP and Dell Computers. BANK OF AMERICA / MERRILL LYNCH with windows deployment services, running scripts, troubleshooting Microsoft outlook, providing technical support for end users, adding users in the domain via active directory
• Clean install for windows 7
• Backup and recovery
• Desktop support coverage for a mixed platform (Mac OS, Windows and Linux, Ubuntu, Fedora) internet company with approximately 250 end users, troubleshooting outlook issues
• Typical helpdesk triage and level 1 support by phone and email for email, printers, and application support and break fix

Confidential, Boston, MA

IT Consultant

Responsibilities:

• Performed LAN, WAN, and VPN Troubleshooting for many companies
• Operating systems installation, setup and support
• Windows 7, 8, Servers 2008
• Computers hardware diagnose and repairs (Dell, Acer, HP)
• Running cabling on construction site
• Cisco Routers basic configurations, firewall (sonic wall, cisco ASA 5505)
• Conducted shipping and receiving on all field replacement units

Confidential, New York, NY

IT Helpdesk/Junior Network administrator

Responsibilities:

• Configuring Routers CRS (1&3), 7600 series, 7200 series, ASR 1000 series, ASR 9000 series; Switches, 6500 series, 6524 series, 3750 series
• Deploying and optimizing routing protocols (OSPF, EIGRP, RIPv2, BGP and IS-IS)
• Troubleshooting routers connectivity and VPN connections
• Desktop support coverage for a mixed platform (Mac OS & Windows) with approximately 250 end users
• Running Cat5e, Cat6 and phone cables for upgrades, cabling terminations
• Upgrading windows server 2003 to windows server 2008
• Installing McAfee Antivirus on all nodes, Virus cleaning
• Upgrading some hardware (hard drives, memory upgrade) on desktop and laptop computers
• Managing Cisco Firewalls, ASA 5505, ASA 5510; creating rules

Confidential

Cameroon Network Administrator

Responsibilities:

• Install Wireless Network equipment including a wire AP, 5.4 GHZ
• Configure the wireless AP to communicate in a network
• Troubleshoot standalone computers as well as computers in a wired network
• Formatting of Computer hard drives and installation of the windows operating system
• Termination of cable ends using standard 568A and standard 568B in both straight through and crosses over

Confidential

IT Consultant /Network Administrator

Responsibilities:

• Perform installation of Access Points (Cisco Aironet 1200) and Wireless LAN Controller
• Managed, troubleshot, and configured ASA 5505 firewall
• Subnetting networks and creating VLANS. Troubleshooting DHCP and DNS Servers
• Knowledge of Firewall, routing, and switching hardware, with an emphasis on Cisco and Juniper hardware and software
• Implementing, deploying and troubleshooting OSPF, EIGRP, BGP, Performance Routing, Load Balancing, VTP, TCP, UDP, IP, ARP, RARP, and ICMP
• Exposure to WAN optimization and SAN products
• Deploying and installing Cisco IP Phones
• Provides support and resolution for escalated communications problems and also performs the most complex testing/analysis of all elements of network facilities
• Working with Wireshark and CiscoWorks for daily assistance of internal and remotes sites

Confidential

IT Desktop support

Responsibilities:

• Typing, editing and printing of all contracts awarded to the company
• Act as receptionist to the Chief Executive Officer of the company. Welcome visitors and business partners, queue them up to talk with the Chief Executive Officer
• Developed excellent telephone and communication skills in a pressurized business environment as I deals with company’s business partners
• Developed flexibility, worked shifts on short notice
• PC Hardware Repair and installation; Diagnosis; Software Installation Desktop Service and Support