Project Manager Resume CA - Hire IT People

SUMMARY

Solutions - focused IT support professional with extensive experience in documenting, diagnosing, resolving problems in areas related to hardware, software, networking, operating systems, training. Adept at creating technical procedures, user guides.
Proficient at explaining technical concepts to users of varying degrees of technical understanding, working effectively with upper management, vendors, staff, peers, users, and handling all situations with patience and tact.

TECHNICAL SKILLS

Operating Systems: Microsoft Windows (9x, XP, Win7, Win10, CE/mobile), Windows Server; IBM AS/400, GNU/Linux.

Applications: CA-Service Desk Manager, Office 97x-O365, Citrix Receiver, VMware, PuTTY, SCCM, Hyper-V, various VNC & remote access applications, anti-virus, Wireshark, Kronos iSeries Suite.

Hardware: desktops / laptops, servers, switches, routers; RF, Cellular, RFID, AEI terminals, RF gateways, barcode scanners, numerous brands of network and local printers, mobile devices; Wi-Fi access points; thin clients; VoIP phones; time clocks.

Networking: WAN/LAN/WLAN protocols, TCP/IP, DHCP, DNS, IMAP, SMTP, VPNs, VLANs.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, CA

Responsibilities:

Pursued IT support and networking certifications and education.
Took care of ailing relative (non-COVID19) who required temporary assistance with activities of daily living.
Set up residential networks to access employers’ VPN and VoIP, separated personal from work networks.

West Coast Systems Analyst

Confidential, Wilmington, CA

Responsibilities:

Eliminated up to $146K/year in transportation and inventory costs to resolve manual errors, deployed 2D scanners.
Authored IT SOPs for setup, troubleshooting, documents adopted in US region - decreased support costs $35K/year.
Slashed railcar inventory time by 75%, errors to 1%, maintained AEI reader for local, UP, BNSF, railroads.
Took charge of Wi-Fi tablet project: slashed response times 10%, increased battery life 60%, retrained end-users.
Streamlined multiple facilities migration projects: Windows 7, MS Office, onto SSDs using SCCM; re-installed all vendor, department-specific applications, post-deployment issue resolution, cut setup time from 6 - 8 to 2 - 4 hours.

FSO/EHS Coordinator/ISO Internal Auditor

Confidential, Wilmington, CA

Responsibilities:

In addition to System Analyst duties, assigned security duties to enforce DHS protocols for maritime facilities and vessels. Accountable for staff training in 5S, security, ISO, EHS compliance. Supervised 3 direct, 15 indirect reports.
Maintained SDS (Safety Data Sheets) binders for materials and incident response procedures.
Decreased security camera server licensing $2,150 per year, significantly improved facility security within first 60 days by replacing legacy server, CCTV software with more robust server / application - expanded surveillance system from 10 to 35 cameras.
Eliminated bandwidth issue that surfaced after expansion of surveillance system by spearheading $9K intra- facility project to install new fiber runs that connected remote security offices to the CCTV network, company LAN, VoIP networks.
Averted $155K in litigation/repair costs with first 2 incidents captured by new capabilities, both which involved trucks causing damage to facility and railroad property.

AS/400 Administrator

Confidential, Wilmington, CA

Responsibilities:

A subsidiary of Nissan, Distribution And Auto Service (DAS) was acquired in 2005 by Wallenius Wilhelmsen; now known as Wallenius Wilhelmsen Solutions-Vehicle Services America (VSA).
Served as Administrator for 25 IBM AS/400s that ran in 24x7 production environments; managed and mentored indirect reports located throughout US, Canada, and Mexico.
In charge of migrating all AS/400s to WWS' New Jersey NOC with 100% data integrity and 0% processing impact.
Saved $35K/year, oversaw configuration/installation of 60 Kronos time clocks in North America, acting as 24x7 support person, decreasing need for additional personnel.

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Project Manager Resume

CA

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