SUMMARY

• Supervised and mentored local, remote and contract staff in multiple locations
• Managed IT departments at multiple employers
• Designed and programmed software enhancements increasing marketability
• Administered Windows and Unux servers
• Supported Windows based PC systems and software

PROFESSIONAL EXPERIENCE

Lead Linux Server Support Administrator

Confidential, Hebron, KY

Responsibilities:

• Provided server support for Capgemini under contract to Honeywell worldwide
• Provided Tier 2 and Tier 3 support for Capgemini and Honeywell staff
• Performed physical server builds, installations, relocations, and decommissions of RHEL AIX, HP - UX and Windows server, SAS, and NAS at Honeywell sites around the world
• Performed virtual server builds using VMWare for RHEL servers and other operating systems including vendor provided OVA files
• Provided support, repair, and patching services for 3,000 servers in multiple facilities interacting with onshore and offshore support staff
• Coordinated and performed remote server installations in 50+ facilities around the world
• Supervised and mentored personnel at the Arizona, Delaware, India and Czech Republic facilities in server building and support operations of Linux systems and in Honeywell procedures
• Assigned projects to team members
• Maintain build and decommission checklists for Linux and Windows
• Work with third party support providers such
• Provide Capgemini Run Teams and Honeywell staff with information resources I have at my disposal
• Assist Honeywell staff with various other tasks
• Interface with vendors such as Dell, Nutanix, IBM, Red Hat and others
• Managed and assigned IP addresses and DNS records for team members
• Supervised Tempe Data Center closure
• Provide On-Site Support for five local facilities including colocation facilities
• Provide remote support for all Honeywell sites around the world
• Train new Honeywell Procurement staff in server requirements when necessary
• Performed hardware to operating system compatibility evaluation
• Performed and managed installation of supplemental parts in servers
• Integration of physical servers to customer requirements
• Interface with Honeywell Asset Disposal Team
• Member of a pilot program providing rapid response to servers being down
• Certified and provided service and support for EMC/Dell’s Security Division at Iron Mountain Data Center
• Certified for support of US Department of Defense, US Defense and Space Electronic Systems, UK Ministry of Defense, and US Postal Service servers (through Honeywell)
• Certified for support of Canadian Controlled Good Program (CGP) servers (through Capgemini)

Network Analyst

Confidential, Tempe, AZ

Responsibilities:

• Provided server support for a multi-location firm with Windows and Linux servers
• Performed physical server and computer builds, installations, relocations, and decommissions of Windows Server and desktop versions, CentOS and NAS systems
• Designed and configured a multi-server Active Directory Domain Controller system using SerNet Samba AD on CentOS Linux servers
• Designed and configured a multi-server File Server system using Samba
• Supported Windows based PC systems and users
• Trained IT support staff in the use of new systems

Lead Linux Server Support Administrator

Confidential, Hebron, KY

Responsibilities:

• Provided server support for Capgemini under contract to Honeywell worldwide
• Performed physical server builds, installations, relocations, and decommissions of Windows, RHEL and AIX servers, SAS, and NAS
• Performed virtual server builds using VMWare of Windows and RHEL servers
• Provided support, repair, and patching services for 3,000 servers in multiple facilities interacting with onshore and offshore support staff
• Coordinated and performed remote server installations in 40+ facilities across the country
• Supervised and mentored personnel at the Arizona and Delaware facilities in server building operations of Linux systems

IT Support Specialist

Confidential, Chandler, AZ

Responsibilities:

• Provided local, remote and help desk support for up to 1500 clients at 27 facilities maintaining their ability to use their computers and peripherals
• Integrated mobile devices with Windows systems allowing clients to more effectively utilize their time and resources
• Provided LAN/WAN installation, administration and repair services to enable clients to utilize the systems available
• Administered Microsoft servers including Active Directory, DNS, DHCP, TCP/IP, file sharing and Exchange
• Administrator of telephone systems from multiple providers installing and configuring telephones for the clients use
• Managed several cost saving programs for the sales department giving the salespersons more information to assist them to increase sales
• Instructed clients on Microsoft and other third party software increasing their ability to utilize the tools they had available to increase profits
• Designed and maintained the first internet web site for the company resulting in the first internet sale of an automobile
• Administrator of four IBM iSeries AS/400 systems performing day to day operations to keep them running at peak efficiency
• Manager of contracts for repair requirements for computer hardware reducing costs 10% to 15% by consolidating the contracts
• Purchasing specialist for the Corporate Information Technology Department reducing costs 7.5% by centralizing purchases