ystem Administrator Resume Profile AZ - Hire IT People

Summary

Demonstrates strong technical iSeries/AS400 skills, including knowledge of large environments.
Emphasis on process and procedures for cost effective service delivery. Highly skilled and articulate individual, with strong work ethics.

Disaster Recovery

PROFESSIONAL EXPERIENCE

Confidenital

Senior Systems Engineer iSeries

Confidenital

Service Level Manager

Initiated process and procedures for a Global Service Management environment. Worked closely with IT infrastructure teams as well as business customers with emphasis on AS400 and iSeries systems.
Designed and guided service management process to achieve quality results.
Designed and produced various documents, templates and reports for 150 international customers.
Document types included but were not limited to SLAs, OLAs, and service reviews.
Defined service level management process for a multi-level infrastructure.
Assisted in the configuration management database CMDB process.
Responded to problem management and incident management needs.
Participated with change management and release management.
Responded to global business customers immediate issues.

Systems Administrator

Confidenital

Implemented 26 iSeries utilizing 7 languages, in a 24 x 7 global data center.
Established and maintained security strategies for operating system and business applications per IBM industry standards.
Created new environment for backup and recovery across multiple systems using IBM Backup and Recovery Media Systems BRMS utilizing an automated tape library for 24 x 7 backup schedules.
Maintained operating systems and all required maintenance as recommended by IBM.
Facilitated alert monitoring and capacity requirements on all systems to ensure quality service for all business needs.
Implemented and supervised MIMIX replication.

Confidenital

Senior System Administrator

Maintained AS400 environment for commonwealth government applications, finance, customs, taxation and immigration.
Implemented multiple AS400 systems for Government infrastructure.
Designed software to US Custom regulations for all incoming international shipments and airline arrivals.
Participated in upgrade of Revenue and Tax system to comply with US Tax standards.
Maintained all operating systems upgrades per IBM industry standards.
Established and maintained all user security.
Interfaced with users, solving problems on all aspects of business software, desktop units, and printers

TECHNICAL SKILLS