SUMMARY:

• Extensive experience in installation, administration and networking in various environments.
• Thorough knowledge of Windows Vista Windows XP Windows 2000 Server Windows Server 2003 Windows Server 2008 Windows NT Novell DOS OS/2 TCP/IP InstallShield Ghost Deploy Center Microsoft SMS 2003 and BDD.
• Active Directory Services Active Directory Group Policy Objects GPO Group Policy Management Console GPMC DHCP WINS and DNS.
• Utilized Install Shield Scripting to package software for application deployment.
• Excellent command of running projects employing industry standard project management techniques.
• Extensive documentation and training experience.
• Successful project and technical team leader and motivator.

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

Core competencies:

• Microsoft Exchange 2003,2007,2010 messaging solutions, Blackberry Enterprise servers, Microsoft Office
• Communications Server OCS , Anti-spam/Anti-virus solutions for Exchange.

Responsibilities indicative, not complete list :

System Administrator

• Administration of Windows 2000 and 2003 Servers.
• Troubleshoot backup failures.
• Implementation of changes on production servers in a large Web Center environment.
• Build servers for production and test environments following strict build procedures.
• Assist in troubleshooting production issues with members of other teams within I.T.
• Troubleshoot server hardware issues and work with service providers to facilitate repairs.

• Microsoft System Center Configuration Manager SCCM 2007 deployment on various environments.
• Microsoft SCCM package creation and task sequence advertisements.
• SCCM manifest creations and imports of variables.
• Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and automation.
• Windows Server 2008 Hyper-V virtualization configuration for servers.
• Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware inventory control in ticketing system.
• Proactively monitor systems health by physically inspecting environment and utilizing provided tools such as SCOM, What's up.
• Troubleshoot server hardware and software issues and escalate accordingly.
• Assist as part of a team in building and managing lab environments with complex settings, configurations, topologies and equipment including servers and various network elements.
• Network troubleshooting in complex environments, VLAN configurations, port trunking.
• Assist in development, improvement and maintenance of imaging, deployment solution.
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD.
• Updates, patching and software installations via group policies GPO
• Racking and patching equipment as needed.
• SAN storage area networks and DAS direct-attached storage and associated HBA's both SCSI and Fiber-Channel plus Windows Storage server with iSCSI connections.
• SQL Server 2005-2008 installation, clustering configuration for Windows Server 2008.
• Power shell automation for creation of virtual servers to vhosts.
• VMware mixed mode support environment customer test environment.
• Ticketing software's: Remedy.

Environment: Exchange Server 2003/2010, Windows XP/Vista/Win 7, VMware, SAN, VPN and Remote desktop services, Credent Backup

Confidential

Role: Messaging Admin

Job Details: Providing L3 Support for Exchange to Deloitte Internal Clients.

• Performing critical changes and performance tuning on messaging servers.
• Handling tools like Remedy, Attending Cab meetings with clients for approval of changes.
• Resolving technical issues for Microsoft Exchange 2003/2007.
• Managed messaging environment with Exchange Server 2003/2007 Blackberry servers in various locations.
• Ensuring highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting.
• Maintaining Server health by checking Performance monitor logs, disk- space utilization, Events viewer
• reporting and taking corrective measures
• Following procedures as per the ITIL Standard.
• Troubleshooting Administration of Mail Routing / Mail Flow.
• Co-coordinating with local Level2 admin for resolving the issue.
• Monitoring Queues on all exchange Server, configured alerts.
• Performing Offline Defrag on databases.
• Tools for monitoring used MOM.
• Managing and supporting Exchange 2007 infrastructure which consists of clustered back-end servers and Front-end servers.
• Have knowledge of Exchange Infrastructure design, planning and implementation of Exchange 2003 and Exchange 2007 environments.
• Experience in planning and designing migration strategy from Exchange 2003 to Exchange 2007.
• Planning and implementing Exchange 2007 CCR, SCR clusters.
• Proficient in installing, configuring, troubleshooting of Exchange Server 2003 / 2007 and clusters configuration.
• Day to day administration, support and monitoring of the MS Exchange infrastructure. Managing mulit-Site distributed environment.
• Message tracking and troubleshooting to resolve mail delivery issues.
• Troubleshooting Exchange Database problems. Performing restores.
• Public Folder creation, replication and rights management.
• Maintaining Exchange Anti-virus software-Antigen
• Supporting Enterprise Anti-SPAM solutions- Postini, Message Labs.
• Maintain and troubleshoot Blackberry Enterprise server 4.1 and Hand-held devices.
• Ticketing software's: Unicenter Service Desk USD .

Confidential

Role : AD Messaging Admin

Job Details: Providing L3 Support for Exchange to clients of C3I.

• Managed systems configuration and maintenance, problem troubleshooting, system and program security, applications and program management, planning and directing upgrades, and testing operations to ensure optimum system functionality.
• Provided design, implementation, administration and support of Windows 2000 Active Directory and Windows NT legacy domain.
• Architected, installed and maintained Windows NT, 2000-2003 server solutions for both production and development environments.
• Managed the Help desk Desktop Support team which supported Windows 9.X, 2000, XP, Vista and Windows 7 along with the MS-Office including mail services.
• Investigated new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures.
• Managed, led and supported Windows NT, 2000 and 2003 Active Directory domain network in multi-locations.
• Managed systems configuration and maintenance, problem troubleshooting, system and network security with Cyber Trust, scripting applications and program management, network monitoring and performance tuning, planning and directing upgrades and testing operations to ensure optimum system functionality.
• Performed high-level planning, implementation, recommendation.
• Met with Vendors to provide new technology Software, Hardware, Tools, and Device to enhance the Windows network architecture.
• Contributed to defining policies and procedures including domain migration, server consolidation, multi-platform migration, disaster recovery, enterprise backups, and SMS server and provide capacity-planning, performance and exceptional problem-solving, general systems health reports such as up time log.
• Monitored system and network activity to quickly detect any problems related to system security, performance, or system failures in a timely fashion and meet SLA agreements and provide daily technical support and 24, 7 on-call support as well as weekend outage and miscellaneous tasks.
• Implemented all phases from design through proof of concept, pilot and deployment. Implemented all product functionality, from IM and presence, file transfer, peer to peer and multi-party voice and Video integration.
• Planned, designed, tested, implemented and served as Support for the Microsoft OCS.
• Installed and configured Migrated Exchange 2000 to 2003, Exchange client configuration using Microsoft Office Outlook.
• Expanded e-mail capabilities through interconnecting Microsoft Exchange implementing Internet Mail Service IMS and deploying Outlook Web Access.
• Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office Outlook E-mail, Calendaring Scheduling. Troubleshooting of Microsoft Office Outlook database structure problems.
• Documentation of end-user workstation for troubleshooting tips and maintenance procedures for help desk.
• Environment: Exchange Server 2003, Windows XP.

Other Tasks

• Perform daily check on servers, analyzing and monitoring reports and alerts.
• Constant monitoring of ticket queue. Consistently meet the SLAs set with the client.
• Attend SRT for high severity incidents Sev1/2 . Providing Root Cause Analysis and defining Action items accordingly.
• Attending Daily Service Review DSR , Change management meeting etc.
• Participate in projects and work orders as assigned.
• Available 24/7 to perform on call/stand-by duty and to perform scheduled changes.
• Clearly defined processes and procedures based on ITIL v3 guidelines.

TECHNICAL SKILLS:

• VMware: VMware ESX Server 3.0, 3.2 and 3.5, VMware Virtual Center 2.0 and 2.5, VMware DRS and HA, VMware Capacity Planner, VMware Converter 3.0, VMware Update Manager 1, VMware Virtual Desktop Infrastructure VDM 2.0, VMware View, VMware View Composer, Leostream, Thinstall Application Virtualization, VEEAM and VmSight,
• Messaging Systems: Microsoft Exchange Server 2003, Microsoft Exchange Server 2000, Microsoft Exchange Server 5.5.
• OS, Application
• Servers Services: Windows 2003 SP1, Windows 2000 Server, Linux SUSE 10.3, Fedora, MS IIS 6.0, SQL Server 2000 and 2005, Java, Microsoft Active Directory 2003, Microsoft Exchange 5.5, Microsoft Exchange 2003, DHCP, DNS and WINS Services, Microsoft Internet Information Services 6.0, Black Berry Enterprise Server 4.0.1, 4.1.3
• Backup Solutions: VMware VCB, Symantec, Tivoli storage Manager, Connected backup, Application Support
• Desktop Application: Microsoft Office 2003, Outlook 2003 VMware Workstation 5.0 and 6.0
• Hardware: Dell Servers 1950, 2950, 6950, HP Thin Client 5445, WYSE VL10 and VL9, Network Interface Card, Multi Serial Port Adapter, Printers, CDR and CDROM, Hard drive and Floppy drive, Hubs, Switches and DSL Modems, RAM, Audio and Video card.