NOC Engineer level Resume

SUMMARY:

I am a successful Technician qualified to upgrade networks, hardware, and software.
Exceeding customer expectations on every ticket submitted is something I strive to accomplish.
I am enthusiastic about all things IT and want to learn as much as I can, whether it be something simple like troubleshooting an application or something challenging like creating a new network from scratch.
IT is something I never thought I would be interested in. Now that it is my career, I cannot see myself doing anything else.

PROFESSIONAL EXPERIENCE:

NOC Engineer level

Confidential

Responsibilities:

Provide remote and onsite support with workstations and servers. Assist users with day - to-day software and hardware issues.
Work to meet SLA and ticket requirements. Keep track of time and expenses using Connectwise Manage.
Received Master’s . Responsible for routing deliveries. Trained new employees. Provided exceptional customer service.
Helped to maintain SOP requirements.

TECHNICAL SKILLS: