Resume NETWORK TECHNICIAN Downingtown, PA - Hire IT People

SUMMARY

Driven Network Technician recently certified for Interconnecting Confidential Network Devices (CCNA), demonstrating competency in operation of data networks, LAN switching technologies, IP routing technologies, network device security and troubleshooting.
Results - oriented with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature.
Skilled in tackling problems in unique ways to develop innovative solutions. Looking to move into a role as a Network Engineer.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Downingtown, PA

Responsibilities:

Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
Wrote and maintained custom scripts to increase system efficiency and performance time.
Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Evaluated existing procedures and made proactive adjustments to meet changing demands.

NETWORK TECHNICIAN

West Chester, PA

Responsibilities:

Efficiently troubleshoot and resolve outages experienced by clients.
Set up and troubleshooted various software.
Managed approximately 30 incoming calls per day from employees of hundreds of clients.
Found creative and long-lasting solutions for ongoing issues.
Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
Traveled onsite to client sites and answered questions via phone and email so that issues were remedied quickly.
Configured and installed new devices for new customer setups.
Remotely assisted thousands of employees and resolved easy to complex issues.

TIER III FIELD TECHNICIAN

Confidential, Philadelphia, PA

Responsibilities:

Installation and support for all cable, internet, and phone equipment.
Daily troubleshooting with end-users for DHCP, attenuation, driver, software, and hardware issues.
Ability to distinguish between hardware and software issues.
Further improved customer communications and ability to extract useful data through conversation efficiently.
Experience with patch panels, basic data switches, keystones, and wall jacks of all sorts.
Received multiple manager calls in order to compliment my performance.
Received multiple "Tech Score" bonuses.
Configured several wireless APs for customers Assisted customers with basic PC troubleshooting steps.
Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.

FIOS TECHNICIAN

Confidential, King of Prussia, PA

Responsibilities:

Installation and support with fiber connectivity, creating and troubleshooting various fiber routes.
Experience with ONT, Routers, Fiber switches, and Fiber nodes.
Creating network connectivity through 802.11ac/ and hard-lined networks.
Improvement with Customer relations and effective conversation.
Learned how to trace and troubleshoot RJ11/45, RG6/59.
Familiar with various fiber cables/optics including OM1, OM2, SC, FC, etc.
Learned Confidential Fios installation procedures Improved upon advanced internet troubleshooting skills Learned basic copper and fiber cabling skills.

SATELLITE TECHNICIAN

Responsibilities:

Installation and support of satellite connectivity.
Learned use of inclinometer and compass to determine LOS and troubleshoot signal degradation.
Learned MOCA technology, basic splitters, amplifiers and POE.
Gained confidence and comfortability with customers Learned coaxial and internet distribution Strengthened multitasking and concentration skills Practiced discipline and adhered to job requirements.
Communicated with customers to explain installation process and ideal satellite dish placement.
Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
Managed a fast-paced daily workload of appointments at residential and business locations.