SUMMARY

• Exploring and developing progressive IT related responsibilities while applying extensive experience in a challenging customer environment where strong communication, application development, program management, and lifecycle management skills can be effectively shared on an enterprise or small business level.
• Using more than 10 years of experience with skills like enterprise deployment management, remote troubleshooting, and security and policy management I am seeking a position that will challenge and further expand my knowledge skills and ability while collaborating to make a difference to my organization and its direction.

TECHNICAL SKILLS

Hardware: Hubs, Switches, Routers, Cabling, Firewalls, Servers, Print devices, Fax Machines, Plotters, Laptops, Desktops, Blackberry Devices, Iphones, Androids, and Windows Phones, and Tokens

Operating Systems: Confidential Windows 10, Confidential Windows 8, Confidential Windows 7, Confidential Windows Vista, Confidential Windows Server r2, Windows 98/2000/XP, MAC OSx (10.4 - 10.14 Mojave), Novell Netware, Red Hat Enterprise Linux Desktop 3.1 to 6.5, Red Hat Enterprise Linux Server 3.1, Solaris 8-11, Suse Linux Enterprise 9-12, AIX 5.3-7.1, CentOS 4-7, HPux 11.11,.23,.31, Oracle Enterprise Linux 4-7, Debian 5-8, and Ubuntu 8-14.4.

Software: Symantec Back-up Exec and Endpoint protection, Norton Ghost, Solarwinds, Pointsec EPM, McAfee Anti-Spam and Antivirus, McAfee NAC, McAfee Policy Orchestrator, McAfee HIPS, SCCM, Exchange 2010, Lotus Sametime, Lotus Symphony, Office 365, Admin Studio, Bigfix 6 through 9.5, Lotus Notes 6.5-9, VMware, NetMeeting, Confidential Office Suite 2003/2007/2010, QuickBooks, VPN clients, Blackberry Desktop Manager, Adobe Professional, Print Key 2000, Visio, Project, Business Objects, SAS, Ciscos Meetingplace, Ciscos Web EX, Dameware, Confidential Live Meeting, Lync 2010, Office Communicator, Bomgar, Digital Sender Software, RSA administrator, RSA soft Token, Symantec VIP software, Crystal, Swimage, SQL Server Management Studio, Remedy, Track-it, TRSM, Librarian Management Tools, and ITSM Ticket software, DBA registry combinations for Confidential Access, HP WebJet Admin., RDP/Citrix Tool, SMS tools, and BV admin.

Networking Skills: Runnning and terminating cables, installing drops, configuring switches and hubs, ip reservation. Windows Xp, 7, and 10 client installation, configuration and maintenance; Windows Server 2003 and 2008 installation, configuration, monitoring, change management, fault tolerance, and remote management; Active Directory; Group Policy; DNS; DHCP; VPN, routing, RRAS and remote access protocols; network design, configuration and troubleshooting; TCP/IP subnetting and troubleshooting; firewall and proxy server configuration; emphasis on adherence to Confidential standards and maintaining network documentation, System Management on an enterprise level, ensuring standard environment is upheld, account unlocks, event viewer, Create/Manage Group objects and s. Creating and troubleshooting of logon scripts and Group Policy Objects.

PROFESSIONAL EXPERIENCE

Confidential

Sr Security Engineer

Responsibilities:

• Configure, install, and manage Bigfix, Security and Compliance, Inventory, Webreports, RES and other components as required
• Manage enterprise deployments of Bigfix ranging from 50 - 250,000 endpoints per account.
• Create and manage security Groups
• Manage Virtual Lab environment
• Upgrade testing and deployment implementation planning and deployment agent packaging
• Server patching, compliance and license validation/usage auditing
• Assist with Splunk report creation and integration
• Assist with Forescout whitelist implementation
• Assist with troubleshooting tool integration issues
• Create custom reports and implement report automation
• Additional automation via Rest API
• Remedy ticket management

Confidential

IT Specialist August

Responsibilities:

• Configure, install, and manage Bigfix, Security and Compliance, Webreports and other components.
• Manage enterprise deployments of Bigfix ranging from 50 - 60,000 server endpoints per account.
• Create and assign AD groups.
• Manage AD, GPO, and antivirus settings within the Lab Environment
• Manage Lab environment
• Beta testing for BigFix 9.5
• Server patching and troubleshooting.
• Fixlet authoring and application packaging.
• Health Check and Health Check trouble shooting.
• Run SCM, TCM and GCM content for Bigfix application on an account by account basis.
• Tool integration for BFI, SecMART, URT, ECM, CDS, Runbook and other
• Report creation and reporting for custom content including CIS checklists, Disa Stig checklist, FDCC checklists when requested.
• Manage and Implement ISam, Action Archiver, Crawler, ETL, SUA, and ILMT
• Automation via Rest APi Tool
• Cirat, Ticket, and Librarian management
• Repository installation and configuration
• Activation and in domains including BigFix Management,Patch management, and lifecycle os deployment
• Available on call support rotation 24-7
• Responsible for managing materials and Wiki content.

Engineer/ Ast. Patch Manager

Responsibilities:

• Domain Admin.
• Patch management lifecycle: including testing, scheduling, creation and deployment via either TEM, Bigfix, or SCCM.
• Vulnerability management for 8000+ workstations via Bigfix.
• Manage Enterprise patch deployments.
• Application packaging for enterprise deployments.
• Development and maintenance of core desktop image (Swimage).
• Pointsec Server Administration.
• SOP creation.
• McAfee EPO maintenance and administration including policy management, dat distribution, and virus detection and remediation.
• Backend SQL clean up.
• Assist with server/workstation decommissioning.
• Tier III workstation infrastructure support as needed.
• Conduct s as needed.

Support Specialist II/Systems Admin

Riverdale, MD

Responsibilities:

• Citrix Administration.
• Deploy, configure, and upgrade machine’s hardware and software
• Maintain and modify core image.
• Conduct s and create user manuals.
• Crystal report creation.
• Teleconferencing equipment installation, replacement, repair, and troubleshooting.
• Configure and install VOIP phones.
• Workstation installation, replacement, repair, and troubleshooting.
• Active Directory account creation.
• Smartphone configuration and deployment (including BB, Iphone, Windows and Android).
• Software and Hardware testing.

Service Desk Analyst

Riverdale, MD

Responsibilities:

• Responsible for installing, troubleshooting, testing, and fixing various OS software glitches and hardware products related to Citrix, Windows and MAC OS.
• Responsible troubleshooting LAN/WAN based issues related to Citrix, Windows and MAC OS over the phone or in the field and creating tickets to escalate if needed.
• Maintain Class Database, supply system reports, create facilities and troubleshoot user portals.
• Assist users with setting up machines for remote access.
• Provide support for audio, visual, teleconferencing systems.
• Performing system and software application installation, maintenance tasks, and troubleshooting.
• Provide onsite technical support and for users and staff.