MCSA win 7, MCITP, Comptia Network CE, A and A CE, Dell Certified system expert

Technical Skills

• Windows Xp, Win7, Win 8.1, Red hat Linux, Windows Server 2003, 2008 R2,2012 R2 Group Policy
• USMT, MDT/SCCM, SCSM, Dame Ware, VNC, Remedy Ticket, Heat, Active Directory, VPN,DNS, DHCP, WSUS, Terminal Server, MS Hyper V, Cisco Call Manager, Cisco Unity, MS Exchange, WDS, Sysprep. . Well Versed in HP and Dell Hardware includes HP ProLiant Servers DL 380, G5, G7, Dell PowerEdge Servers, laptop/desktops.

Applications

• Microsoft Office 2007/2010, McAfee Anti-Virus, Email Applications, Citrix XenApp, Xen Desktop. Symantec Backup Exec/DLO, SCCM 2010, Solar Winds
• Strengths - Accountability, Customer Focused, Sensitive to accuracy and Timeliness, Self-taught and never rest on Laurels, perpetual Learner

Experience History

Confidential

IT Infrastructure Manager and Sr. Systems Admin

• Reporting to the CIO, Responsible for build, administration of all Systems, Server and Infrastructure
• Design and maintain detailed Visio logical and physical network Diagrams of Nodes and Network Appliance
• Manage backups with CA Arcserve D2D backup and Disk to Cloud backup
• Wyse Terminal/Thin Client Support and configuration.
• Basic Network Administration, configuring HP Procurve Switches.
• Ensure systems security and adhere to security policies for HIPPA compliance
• P2V servers on MS Hyper-V Platform.
• Support a hybrid Exchange environment and Office 365 with Microsoft online services
• Support Active Directory Federated Services 2.0 Single Sign on environment
• SuperMicro / SAN storage administration
• Security Administration involving IPS, threat prevention, incident response, on Palo Alto Networks Firewall PA-500 Platform

Confidential

Systems Administrator

• Responsible for high availability and optimum performance of Information Systems, Applications, to meet both Clinical and Organizational Objectives.
• Administer, Build, upgrade and install Windows Based servers 2008r2 and 2012 R2, which includes Directory services, file and print, DNS and DHCP, Windows Domain Controllers, Exchange, MS Lync and Application servers, MS SQL and SharePoint.
• Manage ESXI host and virtual servers VMWare via VMware Vcenter 5.1 including VDP Advanced for VM backups.
• Astaro firewall administration and monitoring network for possible intrusions
• Re-defined and setup/monitor Backup operations and procedures for disaster recovery purposes.
• Basic network administration, management of VLANS, configuration of Cisco Routers and Switches
• Creates a positive environment for reporting application and/or system deficiencies and suggestions
• For system improvements and enhanced functionality

Confidential

Information Systems Analyst Specialist

• Daily I.T Support for healthcare and CDCR staff within a largely diverse technical environment and clear accountability frame work which consist of application, network support and desktop on the enterprise.
• Build, administer and support Cisco IP Phones via Call Manager and Unity Connection

Accomplishments till date

• Primed and deployed over 400 Cisco 3602 WAPS for annex Dewitt Nelson
• Rack and Stack of Cisco gears, 3750 switches at over 16 IDF closets for new facility

Confidential

IT Systems Administrator II

• Enterprise Desktop/ Server Administration and first level network Support for C-level/VIP Executives in an ITIL driven environment, including remote site support for hot plants and Aggregates
• Lead, supervise and mentor junior I.T Support staff members and manage work load items
• Build and Administer Windows Servers, virtual Hyper-V , physical, File and print, WDS, Citrix Servers
• Resolve local network and communication issues and Monitor Network Nodes via Solar Winds NPM.
• Maintain and support local Cisco VoIP telephones and related equipment.
• Assist in the maintenance of the local Active Directory OU, installation and configuration of local network applications, servers, file shares, network services and associated objects in accordance with company policies and procedures.
• Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures
• Assist in the testing of the local Disaster Recovery and Business Continuity plans to ensure minimal downtime in the event of a disaster.
• Coordinate the acquisition, installation, configuration, and maintenance of IT equipment in compliance with IT SOX Controls
• Maintain hardware inventory, licensing and asset rotation consistent with company policies and procedures.
• Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions, large projects and joint ventures to ensure compliance with corporate standards.
• Ensure/ Monitor performance of monthly, daily server / data backups via Backup Exec and HP storage tape library MSL2024.
• Coordinate with Business Unit management to determine future IT needs at the location, enterprise initiatives, budgets, forecasts, licensing and asset rotation to ensure profitability and alignment with Company goals and objectives.
• Maintain open communication with Group IT Manager and local Business Manager to ensure effective problem resolution and establishment of priorities.
• Build, Image and deploy laptops, desktops images via WDS, SCCM to comply with asset rotation and retention policy
• Responsible for data integrity, file system security for server/desktop environment and Meet SLAS
• Support use of printers, fax machine /multifunction machines to maintain operational readiness
• Support Business application AS400, Office 2010, to ensure compliance with corporate standards
• Manage user accounts, computers, Groups and objects via Active Directory Users and computers
• Create new user email accounts and configuration via MS Exchange tool
• Utilizing HEAT and SCSM for ITSM and ticket logging.
• Accomplishments: First site for a successful Windows 7 Enterprise Migration/Rollout 120 users
• Infrastructure support for over 450 users during I.T discovery process for a successful merging of new acquisition Kenny Construction

Confidential

Desktop Support Analyst EHR

• Enterprise Desktop/Network Support for Doctors, Nurses, ER and Hospital Staff Members
• Troubleshoot Hardware and Software failures
• Identify Network issues related to Personal Desktop Computers
• Diagnose/Monitor internal inquiries and work requests with Remedy trouble tickets
• Support on-call schedule and respond to priority incidents
• Plan and tests less complex vendor supplied Computer systems hardware and software
• Perform Recognition, research, Isolation and Resolution/ follow up Steps
• Worked on the CHW Electronic Health Record EHR system project implementing MEDITECH 6.0
• Perform Field Technical Support, driving to offsite/satellite Hospital Staffs'/offices and Clinic facilities
• Install /patch Cat 5e/Cat6 cables in IDF room and switches
• Accomplishments: IT Infrastructure Support for implementation of EHR Solution

Confidential

Rework Technician

• Diagnose and repair /fix iPhone 3G, 3GS and 4G Smart Phones in a Lab environment
• Perform stress test and restore procedures
• Assign iPhone CompTIA symptom codes to failed/defective Units
• Perform proximity sensor tests, VMI.
• Provided Technical Support Via Chat/Email .- Tier1 Mobile Me Technical Support/Helpdesk
• Troubleshoot iPhone smart Phone MobileMe email Application
• Password Resets and User login error Issues
• Research Knowledge Base Articles to troubleshoot complex issues.
• Troubleshoot iDisk and Device Syncing issues.

Confidential

Computer/PC Technician

• Work as an on call Technician for Special Deployment Projects.
• Washington Mutual /Chase Bank Conversion Project April 2009- October 2009
• Installed New Computer Systems and Workstations at Various Bank Branches and Locations.
• Upgraded Hardware and Software, Computer components and Peripherals.
• Installed Magtek Card readers, Scanners and Updated Security patches and installed printers