OBJECTIVE

• Self - motivated, outstanding leadership and communication skills, able to quickly adapt to new work environments, and become productive immediately. Enjoy connecting with others, showing value, mentoring, and always learning. Constantly evolving and building to stay competitive in our world of technology and digital media based entertainment.

SKILLS

• Audio/Video production systems
• Creative design media software computer based multimedia processes
• PC/MAC based computer hardware software networking integrated systems
• Avid Pro Tools
• Adobe Suite Applications
• Adobe Premiere
• Adobe Photoshop
• Adobe Illustrator
• Adobe Audition
• Final Cut Pro
• DSP Audio Proficient
• Python
• Ruby
• PowerShell
• Audio/Video Encoding
• Video codec formats FFmpeg

PROFESSIONAL EXPERIENCE

Confidential, Indianapolis, IN

L2 EUC Deskside Support Engineer

Responsibilities:

• SCCM, Active Directory, Lenovo Laptop/Desktop Imaging and Deployment, Service Now, O365, One Drive, ZScaler, Imprivata
• Windows 10, GAIN, AWS, Avaya One X, OKTA, JIRA, Powershell, Group Policy, Registry, Mac JAMF Suite

Confidential, Indianapolis, IN

Residential/Commercial Low Voltage A/V

Responsibilities:

• IT Wireless & LAN systems, Integrated Systems Control
• Audio Systems, Video Displays/Projectors Spec Recommendation & Sales
• Full Scale Commercial Installation: Security, Data, Entertainment, A/V Automation, TV Mounting, Systems Integrity Checking

Confidential, Indianapolis IN

Integrated Systems A/V Design Low Voltage DSP Engineer

Responsibilities:

• Design and build integrated custom A/V systems to be installed in commercial environments
• Commercial Installer of IT Network, Audio, Video, A/V, Integrated Systems Engineer
• Integrated A/V certified engineer in QSC Q-Sys, Crestron, Dante, JBL, Harmon, Tascam, DMX
• Work as part of a team and managed other techs on projects
• IT Solutions include Windows Servers, Mac Workstations running MacOS, Linux Servers, Cisco IT switches, Luxul A/V switches, Sonic Wall firewalls, managed wifi systems, Integrated A/V Systems, Windows 10, Mac OSX
• Apple Mac and PC asset management and deployment
• Tailored machines to the end user for new EUC devices upon deployment
• Hardware and Software troubleshooting for any issues that arise for employees
• Installed Solutions include motorized video screens, speaker systems, video walls, DSP audio systems, video projectors, video & audio surveillance security, audio recording systems
• Clients include schools, businesses, board rooms, new construction, hospitals, sporting facilities
• Technology includes BlueBeam, MS Office, Windows 10 Pro, Star Draw, Ease, Sketch Up
• DSP tech includes BBS Audio Blu, Q-Sys, Shure, Crestron, Klipsch

Confidential, Atlanta GA

Network Security SOC Engineer/Local EUC/Infrastructure Resource

Responsibilities:

• Maintain network security by reviewing network intrusions and investigating malicious network activity
• Managed Cisco’s security appliances SourceFire and FirePower
• End clients included Avon (IDS Engineer), Vanity Fair (IT Security), and France Media (Mac OS Publication Co)
• 4 Local Helpdesk Queue’s via Fresh Desk: Confidential, Staffing Fusion, Velossent Staffing, France Media
• France Media direct on-site support of Mac Management via JAMF Suite with over 40 local and remote users
• Front facing client site manager for local supported companies local servers, mobile devices, email, migrations
• Managed: local Palo Alto Firewalls, Cisco ACS VPN, Symantec SSIM, Source Fire IPS Defense Center, Mozy Pro, Amazon AWS, MDM AirWatch, Code 42, Kaseya, Office 365, Win SBS 2008, Win 7/10, OS X 10.6 - 10.12, Slacker, Axosoft, Cynet, Azure

Confidential, Atlanta, GA

Mac Administrator/Migration Project Manager

Responsibilities:

• Created the groundwork for helpdesk level 1-3 to support Apple Mac computers equal to PC Support
• Created custom workflows for company’s network to best function with Macs tied to domain
• Migrated 135 Windows Domain systems to Macs in 7 remote locations custom per each existing user account & department group, staying organized within Microsoft Project Application
• Provided main Mac support contact point and offering in-house support in VP Atlanta offices, remote support to main Seffner FL Office, and 9 other remote support office locations spanning 10 US states in the SE Region
• Trained EUC L2 support staff, 10+ employees in 4 locations on support of Apple Macs
• Facilitated lateral communication among numerous departments to ensure creative solutions to specialty needs Wrote all Mac support documentation and workflows to successfully onboard each new Mac to Windows Domain
• Wrote all Mac support documentation and workflows to successfully migrate an existing mac and its user contents to a new windows domain account on the same machine in a non-disruptive way, retaining all necessary parts to have the user working with minimal reset up and downtime
• Knowledgeable and familiar with all creative department chains to advertising/marketing media and needs of company’s movement to generate income
• Mac Domain Management Training: Jamf/Casper Suite, Centrify, Parallels Mac Management for SCCM
• Guided company on purchase and configuration of Parallel’s SCCM plug-in tool to support Macs from SCCM
• Built backend management and and group policy for Mac’s to be managed within SCCM

Confidential, Atlanta, GA

Migration/Automated OS Deployment Engineer

Responsibilities:

• Altiris Deployment Solution for Mac & PC to migrate the Publicis Groupe/Moxie merger employees to new location & servers supporting a new office location at Moxie in downtown Atlanta. Using Active Directory, SCCM, Altiris, Group Policy
• Migrated Mac workstations & Mac laptops to Open Directory joining the local Windows Domain for management
• All PC and MAC models used onsite and backend servers: Office 365, DC’s, Exchange servers, Ticket Escalations
• MDM Mobile Management Solutions: Mobile Iron, Air Watch
• Other technologies: Cisco Firewall and Switches, Novell iPrint, Jira, Confluence, custom Sonic Wall VPN, Cisco VPN

Confidential, Roswell, GA

Systems Server Engineer small-medium infrastructure

Responsibilities:

• Technical Consultant and Tier 3 Escalation Engineer to of over 25 of our larger clients and their satellite offices each with their own unique site configuration offering remote/onsite support and keeping with client satisfaction.
• Direct client liaison between NOC, Tier 1 & 2 helpdesk, Field Engineers, Professional Services, Sales Department, and Site Advisors. Great business and client relations personality skills
• Platforms Mac OSX, OSX Server, Windows XP 7 8, Windows Server 2012, Exchange Servers, Office 365 Linux/Unix, VMware, and Cloud hosting, Active Directory, SCCM, Data Center maintenance, Cisco Nexus/Juniper
• Mac Management software supported install/migrate to: Centrify, JAMF/Casper Suite, Mac Open Directory
• Server Firewall Router Switch configuration, server updates weekly, daily server/site network integrity check-ins, BDR backups (Appasure, Zenith), maintain SharePoint support documentation per site
• Remote management via Labtech console allowing scheduled tasks & admin tools. Connectwise for ticketing

Confidential, Roswell, GA

Lead Field Engineer

Responsibilities:

• Full onsite service Engineer/Technician fixing all hardware and software issue requests that cannot be fixed remotely from office. Networking, phone systems, firewalls, switches, routers, hardware, software, laptop, desktop, mobile devices (Air Watch & Mobile Iron), server (Mac OSX, Mac OSX Server, Windows XP 7 8, VMware, HP Esxi Servers, Datacenter Cloud)
• Often reported to CDI’s Data Center to update and organize client’s offsite backups and cloud services
• Over 200+ client companies with tech attentive to unique billing of ticketed issues to each
• Support with remote and onsite tools used to fix local and networking issues, and escalations from EUC techs
• Eset Antivirus, Labtech (script deployment, main all systems remote alters/remote connection tool, Connectwise (ticketing), Vistumbler, Nmap, Ultra VNC, in addition to a lot more
• Different deployment situations: ISP cutovers, telephony troubleshooting, custom server database upgrades/repairs, firewall/router/switch replacement/failure of Cisco, Palo Alto, Sonic Wall, and Fortinet products, resolve slow network issues, VPN configuration/updates, Citrix maintenance/configurations

Confidential, Alpharetta, GA

ISV Computer Hardware Design Engineer/Technical Analyst

Responsibilities:

• Built and tested custom application telephony and windows servers, configured for optimal performance, imaged their configurations, and wrote instructions for the production department to mass build systems for the ISV division
• Create BOMs (Build Manuals) and part numbers in Macola (internal database)
• Majority of servers I designed and built were for recording phone conversations in call centers and large businesses, network stress tested using Cisco routers and switches
• Design and tested Raid Server systems with external attached storage mediums utilizing either SAS, SCSI, and SATA 300 hard drives for maximum performance
• Advanced hardware and software knowledge to be able to design, build, test, and configure sever builds for maximum performance using the tools around me
• Troubleshoot issues that arose in the field, then created and documented a solution to be implemented including both configuration and local network issues

Confidential, Marietta, GA

EUC L2 Desktop Support Engineer

Responsibilities:

• Deploy and setup new computer systems and new computer parts for users within the GE community.
• Working primarily with new Dell desktop and laptop systems (Dell OptiPlex, Precision, and Latitude series computers), custom Mac Pro Workstations, and executive Mac Laptops.
• Configure computers/user accounts to work within the GE domain and remotely.
• Designed custom computer builds pertaining to the role of the GE Energy employee to fulfill their job position.
• Troubleshoot new computer issues that may arose during new system deployment and help desk tickets of existing computer systems by remote entry into user’s computer through business class routers and switches, majority Cisco brand hardware.
• Replaced/Upgraded internal hardware/parts including laptops, servers, performance desktops, and Mac Pro OSX machines.
• Worked with software Win2000\XP\Vista, Mac Pro OSX workstations, Microsoft Office, IBM Lotus 123, Oracle, PC Osmosis, NAV, PC Anywhere, and full laptop encryption with Safeboot
• Software internally for GE: Outlook 2003, Lotus Sametime, Custom configured Bart PE, Norton Ghost, Support Central, Confidential Support Desk (HPSD), LCAMS, and Citrix

Confidential, Atlanta, GA

Producer/Audio Engineer

Responsibilities:

• Recording Studio with 5 HD Avid Pro Tools HDX 12.5 Ultimate recording/mixing rigs
• All interfaces reverse engineered by Black Lion Audio in Chicago, IL
• Live sound Midas Pro w/ Midas M32c iPad remote interfaces - Auto Tune Karaoke, Live Mix Streaming Online
• Black Magic Design ATEM live mix streaming to multiple platforms simultaneously
• DSP Mixdown professional for local artists’ music, commercial, and online client’s advanced audio mix needs.
• Yamaha NS10’s, Bryston SS amps, Monster Studio Pro 1000, Neve Master Bus Compressor, John Hardy M1 preamps, full Mogami Gold interconnects, much more gear

Confidential, Atlanta, GA

Audio Engineer

Responsibilities:

• Pro Tools HD in all studio Rooms
• A1 Studio A: SSL 9000, Studio B: Amek-Neve Digital, Studio C: Command 8 Avid HD 10
• Music Sessions, Video Editing, Mixing for Major Labels

Confidential - Smyrna, GA

Video Engineer

Responsibilities:

• Fix professional video projectors and projector motorized lenses
• Spec projections and lenses for correct fit, renting out correct need to local and freight shipped clients
• QC, spec, and reset video converters, video switchers, video screens, Optical/SDI/HDMI cabling
• Diagnosis LCD/LED and plasma displays
• Strong knowledge of video signals, HDTV, Analog and digital circuitry, picture and audio quality

Confidential, Atlanta, GA

Audio Engineer

Responsibilities:

• SSL 9000J, Mackie D8B, Full Scale outboard gear,Neumann Mics (many more), ProTools HD TDM
• Major Clients include: Jermaine Dupri, Usher (main clients) Da Brat, Lil’ Bow Wow, TLC, Mariah Carey, Janet Jackson
• Repair, replace, and wire equipment

Confidential, Decatur, GA

Audio Engineer

Responsibilities:

• Major Clients: Jagged Edge, Gap Band, independent artists and producers
• Avid 128 Fader ProControl HD console/control surface, HD TDM systems

Confidential, Indianapolis, IN

Video Producer

Responsibilities:

• Beef & Boards Amphitheater V1 Producer for services and online streaming audio & video outgoing mix
• Video Editing Producer - Covid Virtual Services - Remote Video Editor & Producer for streaming services created week prior, Final Cut Pro personal Mac Workstations, 4k camera capture, live music capture mix edit video produced for services.

Confidential, Atlanta, GA

A1, A2, V1, V2, IT, L2, programmer

Responsibilities:

• Hyatt Buckhead Convention Hall A1
• Sheridan Atlanta Downtown A1
• Corporate Hotel Events - All,

Confidential, Atlanta, GA

A1-2, V1-2, Show Lead

Responsibilities:

• Small Banquet Events Lead
• Atlanta Botanical Gardens Lead - Account Manager
• Hotel Conventions V1, Projectionist