SKILLS

• Network Engineering
• Cisco IOS
• Cisco Meraki
• Palo Alto Networks
• Python
• Solar Winds API
• Cisco Meraki API
• CSV File Manipulation
• Network Management
• Solar Winds
• PRTG
• Technical Documentation
• MS Word/Excel/Visio
• Avaya

PROFESSIONAL EXPERIENCE

Global Telecom Manager/Network Engineer

Confidential

Responsibilities:

• Designed and deployed global VoIP network (Avaya), including sites in North America (Tucker, Sugarland, Eagan, Buffalo, Pico Rivera, Toronto, Dallas, Minnetonka, Colton, Ogden) and Europe (Wirral, Manchester, Bremen, Antwerp, Bingen, Barcelona). Turned up 1500 stations in 12 months.
• Responsible for Tier 2, 3, and 4 support for global VoIP network; on call 24X7
• Performed Avaya CM and Aura Messaging MACD’s for all sites. Implemented basic auto attendant functionality at multiple sites
• Basic Cisco IOS debugging and troubleshooting
• Developed and maintained detailed network documentation using Microsoft Visio, Excel and Word

Voice Architect/Engineer

Confidential

Responsibilities:

• Designed global VoIP network, including sites in North America (Atlanta, Baltimore, Toronto, Portland, Montreal), APAC (Manila, Hong Kong, Taipei, Sri Lanka, Mumbai), and Europe (Leicester, Sheffield, London)
• Responsible for Tier 2, 3, and 4 support for global VoIP network; on call 24X7
• Purchased Prognosis VoIP Monitoring software, installed on servers, modified for GP use, and trained NOC and Voice Telecom team on use of the tool
• Deployed global VoIP network, including ordering circuits, configuring and deploying Juniper routers and switches, as well as Cisco routers and switches during later deployments
• Deployed Avaya Secure Access Link (SAL) including building and configuring the Linux server, installing and configuring the SAL software, and supporting SAL
• Developed and maintained detailed network documentation using Microsoft Visio, Excel and Word
• Assisted in deployment of NICE recording application to all call centers

Systems Engineer

Confidential

Responsibilities:

• Performed readiness surveys on customers WAN’s and LAN’s prior to IP telephony deployment in enterprise networks
• Configured Cisco routers and switches, Extreme switches, and Juniper routers in customer networks for VoIP deployment
• Performed basic configurations on Avaya VoIP equipment
• Made recommendations on improvements to customer enterprise networks to optimally support IP telephony applications
• Performed wireless network assessments on existing 802.11 networks using the AirMagnet software suite
• Designed wireless LAN’s for wireless data and wireless VoIP networks
• Configured Cisco and Proxim wireless AP’s for VoIP and data applications
• Provided pre - sales and post-sales support to the sales team
• Provided detailed network designs for customers retooling their network to support IP telephony
• Provided implementation support to the customers

Networks/Technology Engineer

Confidential

Responsibilities:

• Performed lab evaluation of the IPCell/Cisco softswitch
• Designed and oversaw implementation the Cbeyond network management system (Micromuse, InfoVista, Veritas NerveCenter, HPOpenview)
• Enhanced the performance management platform (InfoVista) of the NMS
• Evaluated and lab tested Vpacket and Cisco Integrated Access Devices (IAD’s)
• Earned InfoVista Certified Professional certification
• Developed architecture for integration of the NMS and OSS/BSS
• Used Ixia (IP) and Abacus (FXS and Fax/Modem) tools to test IAD’s and softswitch
• Managed the Cbeyond CALEA compliance efforts through design, lab evaluation, implementation, and International SoftSwitch Consortium(ISC) membership

Member Technical Staff

Confidential

Responsibilities:

• Developed test plans and evaluated several vendors products for use in broadband access services including ATM switches, ADSL DSLAM’s, Service Gateways, and ADSL CPE
• Developed architectures for high speed Internet access services including ADSL and IFITL
• Represented BellSouth in industry forums including the ADSL Forum and the RBOC SVC Interest Group
• Supported field operations for IFITL and ADSL including actual service offerings and trials of advanced services
• Worked with regulatory, operations, product management, and consumer/business sales organizations to formulate the preliminary high speed Internet access offerings for BellSouth
• Performed lab administration functions that supported the development of BellSouth’s NMS, VoIP/VoDSL initiatives, Home Networking initiatives, advanced network architecture research, and Internet/AIN integration services evaluation
• Supported BellSouth.Net in their efforts to offer broadband Internet access
• Mentored a Georgia Tech PhD intern

Sr. Software Engineer

Confidential

Responsibilities:

• Designed, implemented, and maintained features in the cable telephony system using C/C++/UNIX
• Managed hardware and software integration for the first major release of the product

Software Engineer

Confidential

Responsibilities:

• Developed custom Conversant VIS applications for AT&T/Lucent’s customers using C/UNIX, SQL, PRO*C, TCP/IP, IBM 3270, and ScriptBuilder
• Performed all duties involved in the project life-cycle, including pre-sales, requirements specification, code development, testing, installation, training, maintenance, and document preparation
• Trained customers and co-workers on the development of VIS applications

BAP Platform Manager

Confidential

Responsibilities:

• Performed UNIX system administration tasks
• Responsible for troubleshooting network outages
• Responsible for client application support
• Wrote software, in C/UNIX, to enhance customer services