SUMMARY:

• Accomplished Team Lead / Consultant Role with more than 12+ years of experience managing server infrastructures and Data Center operations across multiple technologies (Azure, VMware, Windows, UNIX, and Active Directory, DNS, DHCP environment). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
• Achieved the ability to create and deliver solutions tied to business growth, organizational development and systems optimization. Skilled problem identifier and troubleshooter comfortable with managing systems, projects and teams in a range of IT environments.
• Effective in fostering collaboration and consultative relationships with senior management and across traditional boundaries; highlighting inflection points of technology decisions.
• Adaptable - skilled at supporting individuals, building systems, handling problems, as well as managing teams, training, developing strategies, policies and processes.

TECHNICAL SKILLS:

Hardware: HP & Dell, Sun, Cisco UCS - Blade and Rack mount servers.Cloud and Virtual Azure, Hyper-V and VMware.

Patching: SCCM, WSUS and Shavlik.

Storage: EMC, SAN, NAS, Isilon and Tandberg Storage Library T24.

Networking: LAN/WAN, VPN, VNC, Dame Ware and Remote Administration (RDP).

Databases: MS-Access, MS-SQL and Oracle.

PC Hardware: Intel, Miscellaneous PC hardware, IDE, SATA, SCSI and SAS hard drives.

Programming: C, C++, Visual Basic 6.0 and Java (Core).

Monitoring Tools: Solar winds, OpManager, OPSView and SCOM.

Server (OS): Windows 2000, 2003, 2008, 2012, 2016, 2019 and RHEL 7.2

Operating Systems: MS-Windows 2000, XP, Vista, 7, 10, Mac OS, UNIX, Linux and Solaris.

Antivirus: McAfee, Symantec, Trend Micro and E-Scan.

Office Tools: MS-Office, Open Office and Star Office.

E: Mail Server s / Web Servers: MS-Outlook, Exchange Server, Lotus Notes, O365, SharePoint and IIS

Scripting: Power Shell, HTML, JavaScript, VBScript, XML, Pearl, ASP and CSS.

Barcode Software: Bartender, Label View XLT, Speedy Label and Q-Label.

Ticketing Tool: Service Now, Remedy, Nimsoft and Jira.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Technical Lead and Architect

Responsibilities:

• Managing Technical Project Management Team (PMO).
• Contributing to the effectiveness of and ensuring the compliance with, the Services Lines’ for Service Delivery Management and Quality Assurance, Responsible for the multiple projects managing the Project Managers / Solution Architect & Periodical reporting project status to the Management and Stakeholders.
• Successfully completed and delivered major and critical projects within stipulated time.
• Managed and leading multiple projects and operations with all technical teams like Virtualization (Azure, VMware and Hyper-V), Windows, Database, Web Services, Application Management, Application Packaging, SCCM, SCOM and End user computing.
• Successfully completed: Migration of VM from on-prem to Azure through ASR. Provided end-to-end support and troubleshooting for Cloud environment.
• Home drive migration from On-Prem to files server migration (DC and Regional) to one drive cloud One drive for US, UK and India regions.
• File server migrations from regional to central data center.
• On-Prem files server migration (DC and Regional) to OneDrive Cloud.
• Implement MS Failover Clustering for critical application database servers, enabling high availability for user access
• Involved in major migration activity for xJLT to MMC, which includes Datadog, BigFix and all other tools for entire environment.
• Directly involved in the successful implementation of the Fusion application upgrade.
• Successfully deliver some of the critical projects like InBroker, Infrastructure Monitoring, McAfee, Qualys scanner, SIEM for security event monitoring and reporting, Open Twins, Exchange integration and ADFS setup, etc.
• Interfacing with vendors for application deployment and successful go-live.
• Successfully completed: Storage migration from all file servers to Isilon storage devices (Aveda, Bumble and Bumble, Smash box and Lamer).
• Responsible for completing technical projects like Vxrail, DC Virtualization and NFS deployment.

Confidential

Operations Lead

Responsibilities:

• Direct and participate with team members in the analysis, development and delivery of all support and project work for assigned tasks.
• Perform resource planning, deployment, tracking and reporting for all assigned team members.
• Consult with clients and team members to improve technical solutions for complex business/information problems.
• Manage more than 30,000 servers physical and virtual for GE which includes Windows 2003, 2008, 2012 and 2016 Servers.
• Day-to-day Administration of Windows and VMWare, including server monitoring, maintenance, patching, administration, documentation, inventorying, quality, auditing, etc.
• Manage Virtualization Environment by using VMWare ESX 5.x onwards VCenter which includes installation and configuration of VMGuest operating system including P2V and V2V. Perform Snapshots, clones, templates, VMotion and troubleshooting.
• Architect and implement 600+ 2012R2 Hyper-V Dell server deployment (Microsoft SCCM/SCOM/SCVMM, McAfee EPO).
• Create VDI images and SCCM packages for multiple companies located in US and overseas.
• Configure and mount LUNs as data store at VCenter server including iSCSI and LUN in ESXi host and adding New Virtual Disk and extending Virtual Disk to Virtual Machine.
• Manage Windows 2008 and 2012 Enterprise Cluster Servers for high availability.
• Manage messaging environment with Exchange Server 2003/2007/2010/2013 and Blackberry servers in various locations.
• Engage and coordinate global services and changes with respective managers to achieve project updates, including global changes such as the upgrade from Office 2010 to Office 365 and replacement of the current VPN client from Aventail to Juniper.
• Troubleshoot server crashes, unexpected reboots by analyzing the memory dumps with the help of debugging tools, and preparing RCAs for unexpected reboots and system crashes.

Confidential, Tysons, VA

Sr. System Administrator-L3

Responsibilities:

• Manage around 2200 servers which included Physical, Virtual and Citrix servers (Windows 2000, 2003, 2008).
• Day-to-day Remote Administration of Windows environment including monitoring, patching, administration and documentation, etc.
• Manage VMware, Azure environment globally, which includes deploying new Servers and ESX servers, monitoring, maintenance, patching, administration, documentation, inventorying, quality, auditing, etc.
• Manage Security patches and O/S Service Pack Upgradations using Shavlik technologies (HFNetChkPro).
• Manage all problem calls in Remedy applications (Incident and Problem Management).
• Configure and troubleshoot server components such as NICs, HBAs, Array Controllers, etc.
• Manage Windows 2003 and 2008 Enterprise Cluster Servers for high availability.
• Configure RAID levels at Disk management.
• Assist in maintaining of virtualized server environment and clients.
• Troubleshoot server crashes, unexpected reboots by analyzing the memory dumps with the help of debugging tools like Windbg.
• Prepare RCA and POR for unexpected reboots and system crashes and prepare technical assessment for server related issues.
• Involved in Server New Builds and Decommissioned process.
• Maintenance of systems using tools like Remote Desktop, VNC, DRAC, configuring and troubleshooting server components.
• Procure hardware and software by dealing with External vendors (IBM, Dell and HP).

Confidential

Sr. Systems Engineer

Responsibilities:

• Responsible for third-level support for all server related issues.
• Manage regional office IT infrastructure (Servers, Network, Backup and User Support) as a single point of contact.
• Introduce more organized and efficient operations to attain an on-schedule completion of the NOC build out.
• Participate in external audits (ISO and Customer Audit) as an Auditee with No Non-Conformances reported during the audit.
• Assemble, install and configure HP and Dell Blade Servers (Windows 2008 R2 and LINUX) as well as Rack mount servers (HP, DELL and SUN) in a span of 7 days for 2 different projects.
• Take Daily Incremental and Weekly Full Backups of Project data using Symantec Backup Exec 2010 (Earlier NT Backup).
• Work involves maintenance of 550 hosts, and troubleshooting Windows 2000, XP, 2003, 2008 R2 and Linux servers.
• Configure a network of 200 systems for different projects within stipulated time.
• Maintain fileserver share and security permissions and maintain Print server.
• Implement upgrade strategies for the current environment with specific attention to Microsoft SCCM, GPO, and WSUS.
• Preventive Maintenance of network and systems and maintained inventory as per the guidelines of the organization.
• User management with ADS and provide Technical Support for their daily problems.
• Remote Administration like RDP and Dame Ware.
• Coordinate with vendors in getting problems fixed with respect to hardware.
• Client Outlook and Exchange configuration and troubleshooting.
• Daily monitoring the Domain controllers, file servers, Traid Servers and Anti-virus.

Confidential , Chantilly, VA

Systems Administrator/ Datacenter Engineer

Responsibilities:

• Handle Data Center operations and manage around 15000 Blade servers.
• Design, install and support Windows System Infrastructure (2003/XP) for both server and user interfaces.
• Manage and troubleshoot Outlook and Exchange Server 2003 related issues.
• Install and configure MS SQL Server 2005 successfully in all Dev, QA and Prod environments in timely fashion to help the Development teams deliver solutions on time.
• Installation and configuration of Microsoft Office SharePoint Server (MOSS 2007) with MS-SQL 2005 Database.
• Create and configure SharePoint Team sites, performing Backup and Restore.
• Configure Alerts, Search, Email enabled document Library and Workflow.
• Manage technical services of Windows Network infrastructure, including Active Directory, Group Policies.

Confidential

Desktop Support Engineer

Responsibilities:

• Administrate, troubleshoot and maintain systems.
• Maintain users and groups by using GEMS (GATI Enterprise Management System) customized software.
• Familiarity with Open Office, IP printers, and Windows Networking.
• Perform e-Mail configuration with Lotus Notes 6.0 and same time client for conferencing.
• Install auto patches and service packs for Windows Operating System.
• Quickly resolve all IP network issues to reduce waste and downtime while also ensuring client SLA’s.
• Install and maintain McAfee and Trend micro Anti-Virus.

Confidential

Technical Support Executive

Responsibilities:

• Responsible for installation and support of Barcode printers and scanners.
• Perform Software Installations in Portable Data Terminal (PDT).
• Enhance MS-Access databases by improving user interface, introducing multiple-user access, and increasing security and stability.
• Provide 24/7 technical support for Barcode printers and scanners for on-site and remote staff.
• Work with 5-member team and project leaders to establish standards and guidelines.

Confidential

Hardware Engineer

Responsibilities:

• Installed and maintained Linux, Solaris and Win NT 4.0, performed software upgrades and patches.
• E-mail configuration of MS Outlook and Outlook Express.
• Install, assemble and troubleshoot computer hardware, software and peripherals.
• Installation of IDE and SATA hard drives.
• Troubleshoot and maintain the installed networks.
• Assist the Customer Support team.
• Provide support in testing and implementation of custom-designed in-house developed software programs/packages at regional level.
• Install and provide Level-1 technical support to end users and clients for both hardware and software issues.