SUMMARY

A highly motivated and experienced Network Engineer with over 10 years of experience in deploying, migrating and supporting critical multi-site redundant network environments. Customer service oriented with the ability to effectively communicate with team members and all levels of management and staff. Tech Savvy with rapid learning ability and strong analytical skills.

Work Experience

Network Systems Administrator

Confidenital

• Provide high level administration and maintenance for IT systems and server infrastructure supporting multiple users across multiple domains.
• Build, install and configure server blades: this includes updating the blades' firmware, install VMware ESXi 5.0 and 5.5
• Planned, installed and configured 5 vCenter Servers, 60 Blades and 300 virtual machines.
• Troubleshoot and resolve enterprise virtualization problems.
• Advanced Working knowledge building, deploying and installing Microsoft Operating Systems: Windows Server 2003, 2008R2, 2012.
• Advanced experience in using Active Directory for managing multiple domain environments.
• Works with server team members on server design, configuration, testing and implementation on various Dell server platforms and storage related hardware Dell, HP, and IBM .
• Experience with Dell EquaLogic storage devices SANS with enterprise applications install and configure end to end environment including cabling Storage, Network and Server as well as load necessary operating system and build application on top ensuring optimized performance is achieved.
• Windows administration, patch deployment and system configuration
• Configuring Cisco routers and switches, experience with EIGRP and OSPF routing, troubleshooting of LAN/WAN, Frame Relay and T1 related issues
• Configuration and troubleshooting of Access layer switches, enabling switch pot access to establish connectivity
• Adding new VLANS, configuring and troubleshooting of VLANS in a switched networks
• Experience with Dell NetVault backup technologies, storage networks/ storage systems of 300 server
• Draft, coordinate and finalize documentation to ensure the integration of virtualization within the Enterprise. This includes accurate documentation of capabilities.
• Analyze and report outages and corrective actions
• Utilized Tenable Nessus to examine all information assurance vulnerabilities on all Servers. Analyzed notification alerts and weekly vulnerability assessment scan results and provided guidance to system owners of requiring system patch management.
• Performed analysis and reporting on vulnerabilities of supported systems to ensure corrective actions are taken to remediate and/or mitigate each weakness or absence.

Network Engineer

Confidenital

• Setup and management of Cisco switches and routers 1800, 2800, 3745, 3550, 4500, 6500
• Troubleshooting LAN/WAN, Frame Relay and T1 related issues
• Configuration and troubleshooting of Access layer switches, enabling switch pot access to establish connectivity
• Adding new VLANS, configuring and troubleshooting of VLANS in a switched networks
• Enabling port-security for preventing unauthorized network access
• Enabling port fast, uplink fast and backbone fast for fast convergence
• Configuration of Extended ACLS and NAT PAT overloading
• Working knowledge of Remote access VPN: Client-Site and Site-Site
• Configuration and troubleshooting of Cisco Routing protocols: OSPF, EIGRP, MPLS, RIP and Static
• Installed and configured CUCM 8.0 and Unity
• Deployment of Cisco IP Phones using auto registration and BAT
• Configuring CUCM functions and services such as Device Pool for IP Phones, DHCP Server Configuration, LDAP System Configuration, Device Configuration, Phone Button Template, and Soft key Template
• Configuration of User Features such as Speed dial, Call forwarding
• Configuration of soft phone and IP communicators on PCs
• Configuration of partitions, calling search space

Network Administrator

Confidenital

• Assists with installation, maintenance, troubleshooting and administration of existing network systems.
• Provide configuration and management of Active Directory, group policy objects, and accounts administration for Windows servers' 2008 R2 and 2003.
• Performed Windows 2003 Server activities, to include Installing and monitoring Active Directory, DNS, WINS, and DHCP services.
• Provided technical support with resolving issues with Windows Server 2003, Active Directory, and Exchange 2003 messaging servers.
• Remote system management using remote control applications VNC, WebEx, LogMeIn, etc.
• Maintain management of replication for 50 plus active ships and sites - that includes configuring automated replication transmission, maintain current replication email address for each site, and resolve replication issue
• Work directly with clients users in all locations, investigate and resolve issues related to the NS5 database system
• Analyze MySQL database and system logs and proactively troubleshoot issues
• Create a new MySQL database for new sites, cut new MySQL DBs for existing sites, load and test them
• Set up, configure and manage a testing environment for NS5 MySQL database software upgrades, hotfixes and patches
• Perform upgrades and fresh installations of NS5 software and associated database for all Maritime Administration servers
• Perform a monthly database backup of the US Maritime Administration servers
• Performed weekend maintenance tasks to include installing patches, upgrades, and security updates.
• Provided maintenance of Exchange 2003 mailboxes and information stores which included defragging and compacting using ESEUTIL utility.
• Worked with the network manager in planning, designing and upgrading USPTO Training network infrastructure also provides post network upgrade technical support.
• Configured user and computer Accounts in Active Directory and ensured appropriate Domain Access.
• Deploying desktops and laptops using Microsoft USMT Tool and Altiris PCT Transplant Tool
• Performing an unattended Windows XP installation, Deploying Service Packs using Altiris

Technical Support Engineer

Confidenital

• Supporting United States Patent and Trademark office 5000 Users
• Responsible for installation and maintenance of computers including, but not limited to, desktops, monitors, laptops, printers, scanners and other devices
• Troubleshoot all PC and network issues relating to hardware, software, and user errors
• Installed applications, patches, devices, memory on laptops and desktops
• Diagnose and troubleshoots serious virus infections, spyware issues, and optimizes work station performance using industry best practice methodologies, processes, and tools while maintaining workstation security policies and operational status.
• Install and configure software like Matrox , Pivot Pro for multiple monitor use and for rotating monitors to any 360 deg position respectively
• Troubleshoot, diagnose, document, and resolve technical issues surrounding in-house software applications like OACS, Edan, EAST and other Patent Examiners toolkit
• Evaluates new software and hardware to insure proper implementation and maintenance procedures
• Installing and supporting Windows XP professional, Win 2000 Server professional and Windows 2003 Server
• Providing virus detection and removal services, as well as diagnosis and troubleshooting of network interface hardware and software
• Troubleshoot and resolved desktop problems log and updated trouble tickets using Remedy ARS
• Creating new Active Directory users, managing Active Directory Group
• Manage Local Groups and User in the Active Directory
• Supporting users on applications using SMS tool
• Troubleshooting and resolving Blackberry clients, Palm PDA devices, helping them with setting up and configure their blackberry with Outlook to synchronize their emails

Technical Support Specialist

Confidenital

• Configured and deployed Windows XP desktops and laptops for new personnel.
• Setup and managed Active Directory user accounts and security groups.
• Performed new software installations and upgrades.
• Installed and configured local and network printers.
• Worked with vendors to obtain support for hardware, software, and printers.
• Created detailed documentation outlining steps to resolve common issues.
• Assisted Network Administrator with monitoring servers and implementation of OS updates.
• Replace, configure, and upgrade memory, graphics cards, CPU's, hard drives, modems and printers
• Setup and configure high speed Internet connectivity, Wireless network installation and

Desktop Support Engineer

Confidenital

• Provides technical support and resolves problems for over 150 end users.
• Monitors and responds quickly and effectively to requests received via email, phone, and the service desk.
• Creates technical documentation for end users and senior management.
• Troubleshoots software issues including Microsoft office products, Adobe Acrobat pro,
• Creates, removes, and disable user access accounts via Active Directory.
• Works closely with other technical teams with the testing of new systems and upgrades for the firm.
• Leads a monthly technical training session for new hires, teach application software such as basic computer operation, MS-Office 2000 and introduction to computer troubleshooting and maintenance
• Installing and upgrading of Hardware and software like memory, bios and operating systems Windows 98 to 2000
• Software: installed and supported Windows NT Workstation and Server , Windows 2000/9x
• Installed MS-office 2000 to all user workstations and supported and troubleshot any related problems
• Hardware: installation, troubleshooting and repair of motherboards, hard drives, CD-ROMs, printers, NIC, modems, disk drives and various peripherals