Network and System Administrator Resume Gilbert, Az - Hire IT People

SUMMARY

Self - motivated individual with strong decision-making skills, exceptional work ethic, and 20 years of progressive Information Technology experience, specializing in network architecture, system engineering and testing.
Proven record of maintaining highest level of customer satisfaction.
Demonstrated ability to efficiently solve problems and meet challenging timelines, work in a team atmosphere on numerous applications simultaneously, with a desire to improve productivity in any domain.

TECHNICAL SKILLS

Proficient in Confidential Windows, MacOS, Linux, Confidential and Android mobile platforms
Strong technical knowledge of network configurations and support for Confidential Servers
Small business network solution architect and biometric security
Identity Management, Active Directory, Single Sign-On
Experience with agile and waterfall methodologies
Frequent cross functional collaboration with various software developers, project managers, and system engineers
Familiar with testing Java, JS, HTML5, APIs and web services

PROFESSIONAL EXPERIENCE

Confidential, Gilbert, Az

Network and System Administrator

Responsibilities:

Provide desktop support for 300 employee workstations, and maintain 250 scanners and 5 printers
Perform routine server maintenance to stay current with security standards
Mentor to unseasoned employees interested in system administration

Confidential, Chandler, Az

Test Engineer

Responsibilities:

Created test execution plans to align with scope of each sprint release
Documented test steps and tracked bugs/defects using Jira software
Executed automated test scripts
Analyzed business and system requirements during sprint planning
Established trusted relationship with offshore development team to resolve bugs/defects
Lead quality assurance testing effort to validate new functionality, including backwards compatibility, regression test, smoke test, and assisted with user acceptance testing for multiple environments
Exposure with utilizing Azure DevOps and Confidential Teams

System Engineer

Responsibilities:

Configured and maintained al software in Confidential Web Services environment for reading intervention program
Compiled and deployed code for android applications using Android studio
Remedied roster build issues by analyzing .csv files and upload corrections to database while meeting demanding SLAs
Subject Matter Expert (SME) for al software network architecture
Support lead for escalations from school districts and internal employees utilizing al software to sustain customer satisfaction
Created troubleshooting documentation for Operation support
Managed internal support and customer facing Knowledge Base Articles pertaining to specific software changes, including release notes and various platform updates
Traveled to various schools participating in reading intervention program around the US to configure network, install required software on mobile devices, and provided in-person technical support

Advanced Support Specialist

Responsibilities:

Designated as Subject Matter Expert (SME) for new al software products in execution phase
Managed Confidential employee and customer facing Knowledge Base Articles as new software was rolled out
Provided exclusive onboarding support for new products to school districts
Created business and system process documentation to train various teams on new products
Responsible for final software validation prior to go-live
Analyzed and uploaded required Confidential content to meet requirements for school districts Learning Management Systems (LMS)
Hand selected as first point of contact for escalations regarding course content, admin account creation, student and faculty account management, and miscellaneous LMS issues

Confidential, Gilbert, Az

System Administrator

Responsibilities:

Configured and maintained network architecture, including firewalls, routers, Active Directory, DNS, DHCP, and VPN Tunneling
Performed routine server maintenance
Provisioned database and server backups
Built security architecture and implemented fingerprint login/logout system
Provided support for all computers, scanners, printers, and employees workstations
Constructed, documented and implemented disaster recovery plan