SUMMARY

• Knowledge of O365/Exchange 2003/2010/2016 & Active Directory (AD) 2008/2003infrastructure for the Enterprise.
• Experience with deployment methodology such as System Center Configuration Manager (SCCM), Using Online & Offline installation stick.
• Strong knowledge of Active Directory and Group Policy
• Good overall knowledge of Windows desktop operating systems (Windows 7&10 preferred) and how software interacts.
• Advanced knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
• Ability to interact with vendors, technology experts, and application users during the development and testing process
• Strong software troubleshooting skills
• Understand enterprise antivirus software such as MacAfee and Symantec antivirus scan software.
• Self - starter with high energy and drive to meet the needs of a demanding customer environment.
• Ability to think creatively as well as adapt and contribute to changing environments.
• Strong interpersonal skills and the ability to work effectively with both customer and Eden resources.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Strong verbal and written communication skills.
• Attention to detail and strong organization skills.

TECHNICAL SKILLS

Software: Remedy, Service Now, Microsoft office suites 2016,Java, XML,, Visual Studio .Net, Eclipse Mar, Eclipse Neon, Eclipse Oxygen SQL, MS SQL Server, MySQL, Tomcat, AutoCAD, Maven, Google Web Toolkit and Windows XP, Vista, 7, Microsoft Active Directory, Window Easy Transfer Tool, Microsoft Exchange 2003, 2007, 2010 and 2013, Microsoft SQL 2005, 2008, Microsoft Office 2003, 2007, 2010, Blackberry Enterprise Server, Killdisk, PC Health Check, Data Retention, Ghost / Ping Image Restoration.

Hardware: Printers, Apple MacBook Pro, Workstations, Laptop, Killer Wireless-N 1202, Servers, Routers, Switches and Firewalls

Networking: DHCP, WAN, LAN, TCP/IP, DNS, VoIP, WLAN, Switches and Firewalls, Strong understanding of networking and routing

Remote Networking and Data Backup skills: Data backup, Remote desktop technologies (Windows RDS, Citrix), Cisco AnyConnect Secure Mobility, VNC.

PROFESSIONAL EXPERIENCE

Automation Engineer

Confidential

Responsibilities:

• Assist with customer Software deployments by coordinating across Analytics/Solutions, Operations, Client Services, Product Management and Development groups.
• Provide daily production assistance and QA support to site developers.
• Knowledgeable with database systems and SQL (Postgres, PGAdmin, MySQL, Oracle, Advance Query Tool, DB2).
• Proficient at normal day-to- day Administrative tasks, including creating Domain and local user account and assisting with managing group policy membership on Active Directory containers
• Image Machines / installing software via SCCM on Desktop PC, Laptop and VPOD {Visual Persistent Online desktop}.
• Utilizing SCCM to develop and deploy both commercial and in-house applications.
• Utilized SCCM deploy windows updates to all workstations and servers in the environment.
• Administrated SCCM Servers, SCCM Distribution Points and Database (SQL Servers), knowledgeable and can create SQL queries.
• Uninstall/ install software and troubleshoot issue on VDI.
• Assist with coordination of implementation priorities and work flow.
• Troubleshoot network communications with virtualized systems and the network infrastructure.

Sr. Windows Engineer

Confidential

Responsibilities:

• Maintain and support corporate standard Operating system build process.
• Surveyed current PC/ Mac / Laptop and Applications for Windows 7, 8, 10 compatibility issues as well as gather any unique hardware, application and software requirements.
• Coordinate, build, customize, prepare new PC and decommission old PC from AD and SCCM.
• Unboxed, configured and deployed HP ThinPro 620 Linux Client machines and Surface Pro3 Tablets.
• Performed installation, evaluation, maintenance, and problem resolution for the SCCM server and DPs as well as release management deployments to 1500+ PCs globally
• Utilizing SCCM to deploy Windows 10 upgrading and deployment, including utilizing WBAM for workstation encryption.
• Architected and deployed SCCM 2012 with multiple deployment points and creation of local SCCM administrators for management.
• Actively Participated in the migration efforts from SCCM 2007 - 2012.
• Imaged PCs’ using Ghost / Ping image Restoration software.
• Configured HPDM console for purpose of Imagining and pushing resources on HP Thin Pro 620 Linux clients.
• Install, configure, test and troubleshoot end user workstation hardware, networked peripheral devices.
• Performed both on - site and remote analysis, diagnosis, and resolution of complex windows base problems for a variety of end users.
• Recommend and implement corrective hardware solutions, including warranty repairs as needed.
• Configured / Supported Imanage Worksite 8.5

Desktop Deployment Analyst

Confidential

Responsibilities:

• Receive and respond to incoming calls, alerts, and email regarding PC hardware or software related problems.
• Develop and maintain an inventory of all Monitors, system units, printer, scanner and other peripheral equipment.
• Knowledge of Outlook, 2003, 2007, 2010 2016.
• Responsible for backup infrastructure health check, testing, deployment, migrations, patch, upgrade and change management.
• Setup and configured local and network printers including Intermec, P2035, HP Office jet 6500A Plus, HP Office jet Pro 8600 and Dymo Label writer 459 model.
• Setup and configured Scanner, Credit card swipe device, and applicable software.
• Create user account and reset domain account password using AD.
• Deploy Software using deployment tools such as LANDesk Management Console, SCCM and Altiris.
• Strong Network troubleshooting skills on a Windows environment.
• Support end-users using various Remote support tools; such Bomgar, Tigh VNC, Remote Desktop.
• Prioritize and manage multiple tasks and projects concurrently to meet deadlines.
• Worked on weekends and beyond normal business hours when required.
• Understand enterprise antivirus software such as MacAfee and Symantec antivirus scan software.

Windows 7 Deployment Engineer

Confidential

Responsibilities:

• Participated in migration project from Windows XP to Wins 7, 8 using Windows deployment services for imaging and deployment process.
• Upgrade various desktop, Laptops and Thine-Client devices at different work-sites, including Tampa, Dallas, Manhattan, Brooklyn and Jersey City.
• Extensive experience developing zero touch OS migration solutions.
• Extensive experience working with SCCM Server configurations and deployment.
• Backup / Re-image Dell Optiplex 620,745, 755, 990 desktop Pc’s’ including Dell, 4310, 6320, 6410, Lenovo T400 and T612 Laptops.
• Responsible for execution of Win 7 scripts, asset tracking of legacy equipment and new equipment and workstation decommission.
• Precisely used User State Migration Toolkit (USMT) 4.0 to implement USMT Scan State on User’s legacy Machine.
• Run USMT Load State, copy Nk2 files / PST/ favorite/ Business and personal folders to the new windows 7 Machines.
• Run USMT Backup State on XP machines labeled and place equipment in the storage unit.
• Experience with Domain migration from Windows Server 2003 to Windows server 2012 R2
• Extensive experience with AppSense Desktop Management, VDI and VPOD.
• Worked on enterprise VDI deployments.
• Experience with VMware View (Horizon) version 5.x and VMware Vsphere 5.x.
• Built VPOD via VMware Vsphere console and SCCM.
• Assign VPOD to Users using Citrix XenDesktop Directory link.
• Troubleshoot MS Lync, Outlook and Lotus Notes issues.