OBJECTIVE

• Seeking Remote role due to Covid in Finance, Data Analytics, Communications field

TECHNICAL SKILLS

• CRM
• SAP ECC ERP
• Excel
• Access
• Word
• PowerPoint
• Outlook
• Visio
• SharePoint
• OneNote
• Monday.com
• Adobe Creative Suite
• OneDrive
• Microsoft Teams
• Reltio MDM
• Salesforce
• Jira

PROFESSIONAL EXPERIENCE

Confidential

Service Orders Solutions Temp

Responsibilities:

• Execute all requests in SAP, ServiceMax, supporting applications, including request screening for accuracy and completeness and case changes due to Customer or market's request
• Manage global work order requests/cases in SalesForce.com/SMAX, define action plan to deliver solutions to customer problem/issue, research install base product contract details in SAP MP1
• Use SAP SD Sales & Distribution module for pre - sales activities, sales orders, shipping, billing
• Call management in for Supply Chain to arrange delivery of damage parts from customer site
• Checking vendor set up details in SAP based upon validated data from BIU or validated sources
• Support the monthly PO Compliance process and issue all reports to all business units
• Ensure that all PO requests raised are kept in a SharePoint folder for quick reference

Confidential

Data Management Coordinator Temp

Responsibilities:

• MDM project to improve data management utilization and accuracy across the value stream, enabling data-driven decision-making, leveraging scaled data capabilities, driving productivity
• Coordinate projects for vendor accounts and contacts, de-duplicating, data clean up
• Field client communications, manage global request with world class customer service processes
• Extract vendor data from SAP, given format, formats spreadsheet, perform data analysis
• Support reporting by creating Tableau or PowerPoint dashboards to visual key information/data
• Review accounts for missing data, errors in data, document, report issues as open action items
• Maintain integrity of classification/taxonomy process, ensure data meets compliance standards

Confidential

E-Billing Operations Coordinator

Responsibilities:

• Administer the warranty department e-billing platform and support vendor management
• Oversee incoming invoices and monitor compliance with budget codes and billing requirements
• Support staff with questions, prepare reports, work with MDM team to ensure data governance
• Onboard new vendors and accounts master data in SAP, attach W9, tax forms, COI’s & contracts
• Investigate invoice issues, reconcile invoices between e-billing and Accounts Payable AP systems
• Train internal teams on using e-billing platform, Finance department SOPs, compile user guides
• Create PowerPoints and present specific vendor data (invoices, contracts, contract rates, terms)

Confidential

Records and Information System Manager

Responsibilities:

• Execute Ad Hoc analysis, reporting and analytics standards, document standard ways of work in supported functions, create complex Excel visualizations, templates, and forms
• Ensure timely delivery of daily/weekly/monthly/quarterly reports, analytics and insights to all long-term support services, Intake/Registration customer service, billing, and functional areas
• Manipulate a variety of datasets collected within enterprise database in various file formats
• Use technical skills with Access to query data and Excel to clean or prep text numerical datasets
• Gather appropriate research and information to keep data updated and accurate in database