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Service Orders Solutions Temp Resume

OBJECTIVE

  • Seeking Remote role due to Covid in Finance, Data Analytics, Communications field

TECHNICAL SKILLS

  • CRM
  • SAP ECC ERP
  • Excel
  • Access
  • Word
  • PowerPoint
  • Outlook
  • Visio
  • SharePoint
  • OneNote
  • Monday.com
  • Adobe Creative Suite
  • OneDrive
  • Microsoft Teams
  • Reltio MDM
  • Salesforce
  • Jira

PROFESSIONAL EXPERIENCE

Confidential

Service Orders Solutions Temp

Responsibilities:

  • Execute all requests in SAP, ServiceMax, supporting applications, including request screening for accuracy and completeness and case changes due to Customer or market's request
  • Manage global work order requests/cases in SalesForce.com/SMAX, define action plan to deliver solutions to customer problem/issue, research install base product contract details in SAP MP1
  • Use SAP SD Sales & Distribution module for pre - sales activities, sales orders, shipping, billing
  • Call management in for Supply Chain to arrange delivery of damage parts from customer site
  • Checking vendor set up details in SAP based upon validated data from BIU or validated sources
  • Support the monthly PO Compliance process and issue all reports to all business units
  • Ensure that all PO requests raised are kept in a SharePoint folder for quick reference

Confidential

Data Management Coordinator Temp

Responsibilities:

  • MDM project to improve data management utilization and accuracy across the value stream, enabling data-driven decision-making, leveraging scaled data capabilities, driving productivity
  • Coordinate projects for vendor accounts and contacts, de-duplicating, data clean up
  • Field client communications, manage global request with world class customer service processes
  • Extract vendor data from SAP, given format, formats spreadsheet, perform data analysis
  • Support reporting by creating Tableau or PowerPoint dashboards to visual key information/data
  • Review accounts for missing data, errors in data, document, report issues as open action items
  • Maintain integrity of classification/taxonomy process, ensure data meets compliance standards

Confidential

E-Billing Operations Coordinator

Responsibilities:

  • Administer the warranty department e-billing platform and support vendor management
  • Oversee incoming invoices and monitor compliance with budget codes and billing requirements
  • Support staff with questions, prepare reports, work with MDM team to ensure data governance
  • Onboard new vendors and accounts master data in SAP, attach W9, tax forms, COI’s & contracts
  • Investigate invoice issues, reconcile invoices between e-billing and Accounts Payable AP systems
  • Train internal teams on using e-billing platform, Finance department SOPs, compile user guides
  • Create PowerPoints and present specific vendor data (invoices, contracts, contract rates, terms)

Confidential

Records and Information System Manager

Responsibilities:

  • Execute Ad Hoc analysis, reporting and analytics standards, document standard ways of work in supported functions, create complex Excel visualizations, templates, and forms
  • Ensure timely delivery of daily/weekly/monthly/quarterly reports, analytics and insights to all long-term support services, Intake/Registration customer service, billing, and functional areas
  • Manipulate a variety of datasets collected within enterprise database in various file formats
  • Use technical skills with Access to query data and Excel to clean or prep text numerical datasets
  • Gather appropriate research and information to keep data updated and accurate in database

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