Service Orders Solutions Temp Resume
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OBJECTIVE
- Seeking Remote role due to Covid in Finance, Data Analytics, Communications field
TECHNICAL SKILLS
- CRM
- SAP ECC ERP
- Excel
- Access
- Word
- PowerPoint
- Outlook
- Visio
- SharePoint
- OneNote
- Monday.com
- Adobe Creative Suite
- OneDrive
- Microsoft Teams
- Reltio MDM
- Salesforce
- Jira
PROFESSIONAL EXPERIENCE
Confidential
Service Orders Solutions Temp
Responsibilities:
- Execute all requests in SAP, ServiceMax, supporting applications, including request screening for accuracy and completeness and case changes due to Customer or market's request
- Manage global work order requests/cases in SalesForce.com/SMAX, define action plan to deliver solutions to customer problem/issue, research install base product contract details in SAP MP1
- Use SAP SD Sales & Distribution module for pre - sales activities, sales orders, shipping, billing
- Call management in for Supply Chain to arrange delivery of damage parts from customer site
- Checking vendor set up details in SAP based upon validated data from BIU or validated sources
- Support the monthly PO Compliance process and issue all reports to all business units
- Ensure that all PO requests raised are kept in a SharePoint folder for quick reference
Confidential
Data Management Coordinator Temp
Responsibilities:
- MDM project to improve data management utilization and accuracy across the value stream, enabling data-driven decision-making, leveraging scaled data capabilities, driving productivity
- Coordinate projects for vendor accounts and contacts, de-duplicating, data clean up
- Field client communications, manage global request with world class customer service processes
- Extract vendor data from SAP, given format, formats spreadsheet, perform data analysis
- Support reporting by creating Tableau or PowerPoint dashboards to visual key information/data
- Review accounts for missing data, errors in data, document, report issues as open action items
- Maintain integrity of classification/taxonomy process, ensure data meets compliance standards
Confidential
E-Billing Operations Coordinator
Responsibilities:
- Administer the warranty department e-billing platform and support vendor management
- Oversee incoming invoices and monitor compliance with budget codes and billing requirements
- Support staff with questions, prepare reports, work with MDM team to ensure data governance
- Onboard new vendors and accounts master data in SAP, attach W9, tax forms, COI’s & contracts
- Investigate invoice issues, reconcile invoices between e-billing and Accounts Payable AP systems
- Train internal teams on using e-billing platform, Finance department SOPs, compile user guides
- Create PowerPoints and present specific vendor data (invoices, contracts, contract rates, terms)
Confidential
Records and Information System Manager
Responsibilities:
- Execute Ad Hoc analysis, reporting and analytics standards, document standard ways of work in supported functions, create complex Excel visualizations, templates, and forms
- Ensure timely delivery of daily/weekly/monthly/quarterly reports, analytics and insights to all long-term support services, Intake/Registration customer service, billing, and functional areas
- Manipulate a variety of datasets collected within enterprise database in various file formats
- Use technical skills with Access to query data and Excel to clean or prep text numerical datasets
- Gather appropriate research and information to keep data updated and accurate in database