Service Orders Solutions Temp Resume

OBJECTIVE

Seeking Remote role due to Covid in Finance, Data Analytics, Communications field

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Service Orders Solutions Temp

Responsibilities:

Execute all requests in SAP, ServiceMax, supporting applications, including request screening for accuracy and completeness and case changes due to Customer or market's request
Manage global work order requests/cases in SalesForce.com/SMAX, define action plan to deliver solutions to customer problem/issue, research install base product contract details in SAP MP1
Use SAP SD Sales & Distribution module for pre - sales activities, sales orders, shipping, billing
Call management in for Supply Chain to arrange delivery of damage parts from customer site
Checking vendor set up details in SAP based upon validated data from BIU or validated sources
Support the monthly PO Compliance process and issue all reports to all business units
Ensure that all PO requests raised are kept in a SharePoint folder for quick reference

Confidential

Data Management Coordinator Temp

Responsibilities:

MDM project to improve data management utilization and accuracy across the value stream, enabling data-driven decision-making, leveraging scaled data capabilities, driving productivity
Coordinate projects for vendor accounts and contacts, de-duplicating, data clean up
Field client communications, manage global request with world class customer service processes
Extract vendor data from SAP, given format, formats spreadsheet, perform data analysis
Support reporting by creating Tableau or PowerPoint dashboards to visual key information/data
Review accounts for missing data, errors in data, document, report issues as open action items
Maintain integrity of classification/taxonomy process, ensure data meets compliance standards

Confidential

E-Billing Operations Coordinator

Responsibilities:

Administer the warranty department e-billing platform and support vendor management
Oversee incoming invoices and monitor compliance with budget codes and billing requirements
Support staff with questions, prepare reports, work with MDM team to ensure data governance
Onboard new vendors and accounts master data in SAP, attach W9, tax forms, COI’s & contracts
Investigate invoice issues, reconcile invoices between e-billing and Accounts Payable AP systems
Train internal teams on using e-billing platform, Finance department SOPs, compile user guides
Create PowerPoints and present specific vendor data (invoices, contracts, contract rates, terms)

Confidential

Records and Information System Manager

Responsibilities:

Execute Ad Hoc analysis, reporting and analytics standards, document standard ways of work in supported functions, create complex Excel visualizations, templates, and forms
Ensure timely delivery of daily/weekly/monthly/quarterly reports, analytics and insights to all long-term support services, Intake/Registration customer service, billing, and functional areas
Manipulate a variety of datasets collected within enterprise database in various file formats
Use technical skills with Access to query data and Excel to clean or prep text numerical datasets
Gather appropriate research and information to keep data updated and accurate in database