SUMMARY

• Certified Project Management Professional (PMP #5232), with over twenty years of Information Technology Project Management experience.
• Recognized as a leader and team builder, used in high profile, critical situations to bring them in on time and within budget. Diverse background including Program Management Office (PMO) implementation, application development (SDLC), system integration and networking projects in legacy mainframe, mini - computer, client server, and e-business environments.
• Proven success managing highly complex projects in the $1 Million to $36 Million per year range, some consisting of international, virtual teams of 50+ members.
• Experienced in dealing with bureaucracy and politics in both business and government to reach the needed consensus to successfully complete projects and programs.
• Software Development Life Cycle SDLC PMO metrics quality staff development MS Project Access PowerPoint Visio Excel Word Outlook Clarity SOW proposal

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Managed a team of Systems Engineers in support of Confidential & Confidential ’s Cell Site Backhaul group.
• Worked with remote teams located in Confidential & Confidential ’s Middletown lab facilities and in Confidential ’s RTP lab facilities.
• The purpose of the labs is to test new Confidential equipment and new configurations in a simulated environment prior to placing in the production network.
• Worked in conjunction with Confidential & Confidential test team, lead review s of design documents and test plans, creation of Methods of Procedure (MOPS), managed tracking and resolution of reported discrepancies and bugs, presentation of new Confidential hardware features and status reporting to both Confidential & Confidential and Confidential management.
• Also managed weekly bug resolution calls with offshore developers assuring proper focus on critical bugs.
• Tools included MS Office & JIRA.

Confidential, Atlanta, GA

Program Manager

Responsibilities:

• Managed a project (LTE) to upgrade the network backbone for Confidential & Confidential Mobility’s cellular network in the Continental United States.
• The 36 million dollar project was considered the most critical project for Confidential & Confidential Mobility in in order for Confidential & Confidential Mobility to remain competitive in the market place.
• The project encompassed Network Planning, Engineering, Implementation & Deployment (expansion of wireless IP Network). Resources include engineers and technicians throughout the country.
• Reported weekly to Directors on status, risks and issues. Used PMATT to monitor progress, control issues, risks, jeopardies and report status.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Managed a project to convert and upgrade a system to sell and track gift card usage.
• Areas of management included inventory cleanup, billing, pricing, production support, rollout, transaction reporting, documentation and data cleanup.
• Created WBS, project plan, reported status, monitored issues, risks and defects. Held daily scrum sessions.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Project Manager assigned to internal and external projects.
• Work included implementing program and project offices, software development & software selection, mentoring &, reporting to internal and client executives (C-level & VPs), managing internal, external and off-shore resources and vendors, issues, risks, change requests, developing work breakdown structures (WBS) & managing project plans, controlling budgets, quality reviews, assuring client satisfaction, creating statements of work (SOWs), proposals and communication plans, quality control of all deliverables.
• Managed programs (multiple projects) and projects. Tools included MS Project, Powerpoint, Visio, Excel, Word, Outlook, Lotus Notes, Lotus Teamroom, Access, Clarity, Rational Unified Process (RUP), Agile. External clients included: Nationwide, Cigna, Aetna, Colgate customer satisfaction
• Managed the development of two Asset Intensive solutions, including the budget and schedule for two client engagements, a Solution Outline and a Proof of Concept. One project was to provide end to end “lights out processing” for insurance claims. The other was a web-based application to allow customers to select the insurance policy to suit their needs. The team of 50+

Confidential, Marietta, GA

Manager

Responsibilities:

• Managed projects that involved converting legacy programs to open systems platforms using proprietary conversion tools.
• Managed a staff of six senior consultants (direct reports) as well as project teams of up to 14 resources on each project.
• Participated in pursuit teams, developed proposals, statements of work, project plans and all associated project documents. Provided high level of customer support resulting in extremely satisfied customers.
• Created best practice methods and procedures to be used by the Project Management Office where none had existed.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Project Manager in Confidential ’s Enterprise Application Integration (EAI) group, assigned to various internal and external projects. Implemented program and project offices. resources, issues, risks, change requests, project plans, budgets, quality reviews, and client communications.
• External clients included: NASCO, Wellpoint, SouthTrust Bank, D.C. City Government., Dollar Tree, Xcel Energy, Eckerd, Atlanta Gas Light, Visteon, Confidential & Confidential EAI
• Managed a project for the District of Columbia. The scope included establishment of the Program Management Office (PMO) to coordinate the inventory and assessment of assets of all city agencies.
• Developed and monitored project plans for 10 projects which were rolled up to a master project plan, created status reporting procedures, mentored new project managers, tracked and controlled budget and expenses (approximately $18 Million), approved time, interviewed, hired, scheduled and allocated resources.
• The staff consisted of approximately 60 people (10 project teams, 6 person teams). Interfaced with high-level government officials through status meetings and daily contact.
• The project received an extremely high customer satisfaction rating.
• The Program Office structure and functions served as a model for subsequent efforts within Confidential and other city agencies.
• As Project Manager, managed an Enterprise Application Integration (EAI) project for Xcel Energy. With a team of 15 architects and business analysts, all processes and business units of the Confidential were investigated and a Solution Outline produced to recommend how the business should move forward integrating its varied applications using Websphere Business Integration. The company had been ready to cancel the contract. Was able to re-establish client confidence in four months by using proven project management techniques.
• Managed the design, development and implementation of a portal for a large insurance company (Wellpoint). Able to turn the project from troubled project to the highest rating possible by implementing strong project management discipline.
• Managed three Confidential Life Sciences projects that were to develop offerings in the areas of e-Clinical Trials, Discovery Solutions, and Regulatory Compliance.
• These were global solutions with an overall budget of $3 Million the first year.
• By close monitoring of expenses, was able to recover over $68,000 worth of improperly billed expenses.
• Managed a team of thirty-one worldwide resources who billed directly to the projects as well as numerous part time and support resources.
• Established a Program Management Office (PMO) for Dollar Tree.
• Worked directly with the Vice-Presidents to establish standards and procedures, processes, forms, project plans, status reporting, project rollup and controls for cost, risk, and quality.
• Provided project management mentoring to all the client’s project managers.
• Prepared a follow on proposal that was accepted due to the high level of customer satisfaction.

TECHNICAL SKILLS

• Tools included MS Project, MS Office, PowerPoint, Visio, Excel, Word, Outlook, Access, Lotus Notes, Lotus Teamroom, Clarity, Rational Unified Process (RUP), Sharepoint, JIRA, Skype, Webex, Confidential GS Method